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- In business since 1996
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- Over 590,000 properties available
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Agoda Hotels Review
ConsumersAdvocate.org
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.
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92 Customer Comments & Reviews
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Deceptive. Never do business with them. My experience started at midnight Dec 23. My flight delayed, I have to find a place to stay overnight. I searched online and place a reservation through the Agoda website. I followed the instruction on the website, select date: Dec 23, and also check in at 1:00 am. But I went to the hotel 10 minutes later, they said no room was available. They said the earliest check-in time for the date is 3:00 pm. 1:00 am is for the next day not the same date. If that was case, why the website provides this option. This is the step 1 cheating. But the hotel agreed to refund, but asked me to call Agoda and also Agoda to call her back for confirmation. I... Read More
Horrible - waste of time & cannot reach. Disputed the transaction after multiple attempts to reach them failed
Received an email from a reputable, actual hotel asking me to rate a room which I did not book in a state to which I have never been. Called hotel who confirmed that my name and email were connected to a reservation made by a third party--agoda. Gave me the customer service number for agoda. I called agoda where I was informed that the room was actually booked with them through getaroom, gave me a phone number and a reference number. I called getaroom, was told they could not find my reservation and was then put on hold for 10 munutes. I hung up and called back, the second peraon I talked to confirmed that there was a reservation tied to my name and email, but would not give any more... Read More
Never ever use this service for your bookings! Save your nerves. You don't know how good or bad a booking service is until things go wrong. Here is my case: I booked appts. in Nuremberg, Germany month before arrival, paid the full price. Just four days before arrival I got message from property owner saying I have to deposit 200 euro as "damages deposit". At this point I can't cancel my booking and get refund as I am not in cancelation free period. The info about deposit was NOT stated either in description or while check out. So this will happen to you completely out of blue. I called support for the case, explained everything but they said they assist me with anything. I contacted... Read More
This is the worst site ever!!!! Do not book with them!!!! They will not help you with anything!!! Worst ever!!
I NEVER VISIT THE WEB SITE BUT THEY CHARGE ON CARD, PLEASE DO NOT VISIT THIS WEB SITE OR BUY ANY PACKAGE WITH THIS WEBSITE TOTALLY fraud SITE.
After navigating through the Agoda site I realized that the dates I had put in were constantly changing every time the page updated or changed. I booked three different hotel rooms for the same night but the first one was one day off because it had changed and I did not catch it. I was more careful with the subsequent bookings, however, when I reached out to Agoda to change the date by one day they told me the booking was non refundable. I said I was not looking for a refund but to change the date...to which customer service informed me that there are no amendments or changes. I have to wonder if the website changes the dates constantly just to have these non refundable bookings get fouled... Read More
Strongly warn against this company. Do not use them. The customer support team is not helpful at all. They reply promptly but makes no progress every time. To make things worse, they give out misleading and even false information. In my scenario, a delay caused by them caused me to lose 400 over USD because I couldn't cancel my hotel on time. Do not use them. No remorse or any partial compensation given .
just as I clicked the button to book the hotel, I noticed the date was off by 1 day. No modification or cancelation policy. $350 room booked for a night that I won't be in town. Not cool at all.
Beware of Agoda exchange rates! I booked 4 reservations for Australia. 3 of the 4 bookings were correctly charged with the prevailing exchange rate. The last one I have been trying to get Agoda to explain why suddenly their exchange rates increased (AUD to USD), despite the other three bookings were pretty consistent with the world exchange rates. I understand that exchange rates change hourly/daily, but the difference in rate within a 9 day period for one reservations against the other three doesn't make any sense. Despite providing 3 exchange rate sources and a source that they claim to be using (Bloomberg), they could not articulate the reasons why and kept on going back to the same... Read More
Top Rated
Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7