We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Agoda Hotels Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
92 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.

How is Agoda rated?

Breakdown

4.4/5
Customer Experience
4.2/5
Search Options
4.4/5
Value
4.0/5
Additional Services

Overall Rating: 4.2 / 5 (Excellent)

Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.

Agoda Customer Experience

Customer Experience - 4.4 / 5

Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.

Payment Options

  • PayPal
  • Gift Cards
  • Mastercard
  • Visa
  • American Express
  • JCB

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Customer Reviews

Trust Pilot Rating
8.7 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Agoda Search Options

Search Options - 4.2 / 5

Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.

Amenities

  • Air Conditioning
  • Airport Shuttle
  • Heating / Fireplace
  • Kid Friendly
  • Parking
  • Satellite or Cable TV
  • Pool
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Complimentary Breakfast
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
Display Less
8 More

Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
Yes
Accessibility
In-room accessibility

Agoda Value

Value - 4.4 / 5

At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes

Agoda Additional Services

Additional Services - 4 / 5

Agoda focuses primarily on booking lodgings for their customers, but they also offer flight reservations from their portal and their app, as well as taxis to and from the airport, powered by Rideways. Though the website doesn't offer experiences or tour bookings per se, users can filter their search results by proximity to nightlife, and restaurants.
Experiences
Nightlife
Flight Booking
Yes
Car Rental
No
Train or Bus Tickets
No

Company Profile

Full Name
Agoda Hotels
Company Website
Headquarters
30 Cecil Street Prudential Tower #19-08, Singapore, 04971
Mailing Address
30 Cecil Street Prudential Tower #19-08, Singapore, 04971

Leave a comment for Agoda Hotels
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

92 Customer Comments & Reviews

Loading Reviews ...
Marty K
6/10/2020
BEWARE BEWARE!!!DO NOT BOOK WITH AGODA. You are not able to speak with anyone in customer service. If you have a problem their is nobody to call. AGODA sold us a trip to a resort that is closed. IBEROSTAR Punta Mita is closed due to Covid 19. We booked and paid for the trip and never received any correspondence that the resort is still closed. This is a two part problem. Iberostar also lied on the phone and said the beaches are open the resort is open. Neither company AGODA or IBEROSTAR made any effort to let us know they are still closed they had claimed they are open right up until June 10th 2020. Before taking the hour trip to the resort we called to verify the beach and... Read More


R
Robert T
6/9/2020
Absolutely stay clear of Agoda.com. They have been the only third party company to stiff customers related to Covid-19. Expedia, airlines, Trip.com, and others have all been incredibly accommodating! Agoda will tell you that it’s up to the hotel, which is BS. My hotel in question is owned by Marriott, and the Covid-19 policy offers a full refund for pre-paid non-refundable rooms. Agoda lies and blames it on the hotel. My son got a letter from a hotel saying they’d cancel it, but the reservation is in Agoda’s hands. I will never do business with Agoda. Like I said, Expedia… no problem, and Trip.com… got a full refund the next day.


Bob D
5/29/2020
I had booked through Agoda but then my flight, etc was cancelled due to Covid - even though the hotel had a 100% refund policy for such cases, since I had booked through Agoda they refused a refund. Crooks as far as I am concerned!


K
Kevin
4/23/2020
I made a reservation with a clear understanding that I would not pay until the check in date (3 months away). The full amount was withdrawn from my account within 20 minutes of making the reservation. I called the hotel and they said that Agoda sent them payment from my account the same day as the reservation. I am still trying to obtain a refund


Bryanna H
4/7/2020
they booked the wrong day for me over the phone and i was charged twice. I have spent more than 8 hours on the phone and I still dont have my money back. it has been a month and a half. Staff is unwilling to help, unwilling to transfer to supervisors and calls are frequently dropped. I use booking sites like expedia, hotwire and hotels all the time and i am telling you i will NEVER use agoda again. SAVE YOUR TIME AND YOUR MONEY AND YOU SANITY. BOOK SOMEWHERE ELSE.


T
Trevor
4/5/2020
Due to the COVID-19 pandemic, the hotel I was scheduled to stay at shut down completely and authorized refunds to guests. However, per Agoda, I did not cancel my reservation within the allowed window of time, so they are refusing to issue a refund. I am out over $1,000 for a hotel stay I did not use because the hotel was closed due to a disease pandemic. Despite the hotel authorizing the refund via e-mail that I have provided to Agoda, Agoda seems to be exploiting this international tragedy to pocket money from former customers. Beware of this company!


Majeclan C
3/26/2020
BEWARE OF AGODA! DO NOT BOOK WITH THEM. In this time of a World Wide Pandemic, things are being cancelled all around the world. I had to cancel with a hotel because my event was cancelled plus our province (in Canada) has declared a state of emergency and all our borders are shut. Our National PM has told us to stay home. We are trying to get a hold on the COVID-19 virus and flatten the curve but AGODA sees fit to put peoples money in their pockets instead of doing the right thing and reimbursing people. Essentially the world has been shut down and AGODA sees a prime opportunity to get richer.


S
S W
3/17/2020
Sadly AGODA has been almost completely unable to handle the COVID situation. They ought to have spent some of their money on automated options to resolve the common challenges or come up with a blanket agreement with their partners to assist travelers who have been stranded. Instead, their systems have almost completely jammed up, their staff is virtually unresponsive, and you have to wait hours just to get put off and forced to call again. I am wholly unimpressed.


kambizraj
3/13/2020
paid agoda $100.91 for room final amount. but went to hotel and no reservation and had to pay the hotel $124.44. that means agoda charge me $100.91 just for using their app. such ripp off. never recommend these guys.


T
TT
2/24/2020
Deceptive--do NOT use Agoda! It also has a TERRIBLE customer support (or complete lackthereof in customer support).



Top Rated
Our Partner
  • In business since 1996
  • Discount and loyalty program
  • Search for hotels by type of experience
  • Book cruises and vacation rentals
  • Over 590,000 properties available
  • Earn double points when booking with the Expedia app
  • Customer support available 24/7