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Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
Costs and Benefits of Transamerica Long Term Care Insurance
ConsumersAdvocate.org
44 Customer Comments & Reviews - see all comments
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Transamerica Corporation is the holding company for several investment firms and life insurance companies operating under the Transamerica brand since 1928.
The corporation's insurance companies have received high ratings from all major U.S. credit rating services, including an A+ (Superior) financial strength rating with A.M. Best.
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This is a wonderful company until you make a claim. My 96 year old mother paid this company more than $63,000 in premiums for long term care. This company brags that they make their determinations on claims within 3-6 weeks. That is a lie. As my mother's legal guardian, I filed a claim in August of 2016, because my mother had been admitted to a nursing home with dementia and heart failure. They sent a nurse out to visit with my mother and obtain all records in October 2016. My mother died in December 2016. This company did not make a determination on the claim until October 2017, when they refused to pay a penny of my mother's nursing home bill. They also denied my appeal and refused to... Read More
93 People found this helpful.
Dealing with this company is VERY frustrating. Trying to help my elderly neighbor because she is not able to do this on her own, she has paid for a long term care policy for years and now needs it. What's the deal Transamerica...…….. you take the money fast enough but when the time comes to cover your clients you drag your feet. Have you no shame!!!!!
79 People found this helpful.
This company is a scam on elderly. My mother has paid over $30,000. We began a claim for time spent in a care center back in September. It is now February, and they're still sending us paperwork. In reality, she will not be able to get decent coverage, because, even if she's receiving some benefits for current care needs, she still has to pay the premiums each month. Read the fine print. The claimant has to pay monthly premiums until they've been in an actual nursing home for 6 months! Most people don't live more than 6 months once they're in a home! Now, I can't get them to cancel her policy. I'm being ignored, and they're sending her bills for three month's coverage. Terrible.
61 People found this helpful.
It's readily apparent to this LTC Policy Holder (since 11/1999) the BBB Rating = C. ... I've placed calls four different times throughout the the past several months to get HELP ...(1). Guaranteed Purchase Option I letter dated November 13, 2017 prior to my anniversary in which I authorized to take returned form long before my deadline with yes and my quarterly premium included in the new amount on 12/27/17. (20 Price Increase letter dated 02/03/18 received early March. Since I reviewed had questions, needed help, started calling 1st April. After four (4) calls spaced apart until mid May I have no received NO HELP NO Quarterly STatement to pay my bill. Very frustrated with this... Read More
57 People found this helpful.
My father and mother purchased long term care policies in the 1980s from a company (which was later purchased by Transamerica). My mother went into a nursing home for dementia care and stayed several years until her death in 2004. During that time period I was able to call and speak to excellent customer representatives who were polite, professional, knowledgeable, and helpful. The policy paid benefits in a timely manner and I never had any difficulties or complaints with that previous company. At some point in time, Transamerica purchased the company which owned my father’s policy. In April 2017 my father was diagnosed with dementia and needed to move into a memory care facility.... Read More
51 People found this helpful.
I am having the same negative experience that other Transamerica people are having. My mother was misled when she started her policy in 1994 and has been paying on her policy all these years. Now that she needs the insurance it is almost impossible to receive benefits. Instead of the full coverage she was told she have, the company only offers $20. a day for in home care and $40. a day for assisted living. This is so little to help considering in home care was $40. an hour and we pay $5,000.00 a month for assisted living. (And did I mention that they will only pay this for 1 year???) But, with no other choice, we take what we can get.....if we could get it. I have been... Read More
48 People found this helpful.
My parents have paid on their policy for over 23 years. My dad now has Dementia and requires being in a Memory Care center for ALZ and Dementia patients. They have denied all claims saying it does not meet the policy guidelines for nursing home. A nursing home is not where he belongs and this facility does meet the guidelines, the only difference is State Licensing. This policy also says that many Intermediate Care facilities also meet this policy... but guess what, NO State licenses Intermediate Care facilities so that is a useless statement except it makes you feel good. Also all you can talk to is their customer service reps, you can never talk to anyone with actual authority... Read More
44 People found this helpful.
We filed a claim approximately 3 weeks ago. Another company hired by Transamerica contacted us and stated they were hired for send a RN to evaluate the facility I would be staying at. This company called me today 5/30/18 and stated they were having a problem finding a contractor to preform the inspection. I live in Fresno
Ca in the middle of the central valley of California. Fresno Metro area including surrounding communities has
a population of close to 1 million people. I think this is a stalling technique to delay the claim.
43 People found this helpful.
Nancy D Eads, TN 3/18/2018 I have been having problems with TransAmerica Long Term Insurance ever since the premium increase took place. Although I did not get my option change letter in until about two weeks before the deadline, I still thought it would take effect. Of course that did not happen, and I was charged the higher premium on both policies, mine and my husbands, about a $65 increase for both. I immediately called the company and explained my problem. After being shifted around several times, being cut off and recalling, someone finally took my name and number to call me back. When I was called, I told them I wanted the error corrected and the money refunded to my... Read More
40 People found this helpful.
This insurance company should be investigated for insurance fraud. As some of the other reviewers have said, they are fine while you are paying them, but as soon as you want to collect on a policy that has been paid for 20 years, they try to make it as difficult as possible. We hire a firm... we needed to do a predetermination. We send them paperwork, they didn't receive it. We send it 2-3 times, they only had one policy number (here's a newflash Transamerica...it's 2017...it's called a computer and it is capable of searching a name...if only the people you hired weren't so dumb and improperly trained and unable to do a simple search). We do a predetermination and the firm doesn't... Read More
38 People found this helpful.
Top Rated
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs