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Idle Sleep Mattresses Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
20 Customer Comments & Reviews - see all comments
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Founded in 2017, Idle Sleep is a bedding company that sells all-natural foam and hybrid mattresses, as well as foundations, bed frames, pillows, and bedding accessories. The company sells its products directly online and through authorized dealers. Idle Sleep is owned by Halo Bedding LLC, a Sacramento, California-based corporation.
 
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How is IDLE Sleep rated?

Breakdown

4.0/5
Product Specs
4.5/5
Pricing and Policies
4.5/5
Service Features
3.5/5
Company Reputation

Overall Rating: 4.2 / 5 (Excellent)

Unlike many of its competitors, Idle Sleep mattresses are built to order. Their product line includes four different models. Some models are dual-sided to offer customers more choice. The company offers a very long trial period that distinguishes it from other mattress manufacturers. In addition, Idle Sleep offers free delivery and returns and has a full refund policy. It is a relatively new company and is not yet rated by the BBB or Trustpilot, however, reviews posted on its website and other sleep speciality websites are generally positive.

IDLE Sleep Product Features

Product Specs - 4 / 5

Idle Sleep mattresses come in five different models. Some offer a two-sided dual-firmness design for easy switching between medium and "luxury" levels of firmness. All models come with a ThermoCool cover, except for its Latex Hybrid model which has an organic cotton cover. Idle mattresses are made with a proprietary foam technology that may offer better pressure relief and less push back when compared to other bedding materials. Their foam formula, known as cooling buoyancy, may also help you sleep cooler. Mattresses are created from all-natural materials and contain no poly-foam.

Additionally, Idle Mattresses use the quantum-to-edge-support unit, which is considered one of the best coil units on the market. This unit provides excellent edge support, motion reduction, and is extremely durable. Idle Sleep also sells bedding accessories including basic and motorized bed frames, smart and adjustable frames, and pillows and bed linens. Its Dunlop latex model is fire-retardant. The Dunlop is GOLS certified, which assures customers that the latex material used in it is organic and sustainably farmed. Idle Sleep also offers an organic Talalay latex model.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Hybrid
Coils
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Cotton Fiber
Foam Mattress Materials
Latex
Firmness Levels
Medium and Luxury Firm
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Additional Products
Bed Frames
Adjustable Bases
Pillows
Sheet Sets
Mattress Protectors
Foundations

IDLE Sleep Pricing

Pricing and Policies - 4.5 / 5

Idle Sleep offers five mattress models in different sizes with varying prices. The price shown here are for the company's 14-inch, queen-size hybrid mattress, queen foundation, and adjustable base. The company has a full refund policy, and offers free shipping and a 0% APR financing if balance is paid in full within the 6- or 12-month financing period.
Price
$2,596.00
Base Price
$284.00
Adjustable Base Price
$1,176.00
Financing
Financing Details
Idle Sleep offers financing through Klarna, starting at a promotional 0% APR rate if the balance is paid in full within six or 12 months. Promotional offers are for qualifying customers only. Non-promotional purchases have a standard APR of 19.99% and may be subject to a $2 monthly minimum interest charge.
Free Shipping
Full Refund
Refund Policy Details
Idle offers a very generous 18-month trial period. After trying the mattress for a minimum of 30 days, a customer can return it to Idle. The company will pick up the mattress at no charge and provide a full refund. They do reserve the right to send a complimentary mattress topper to customers who feel a mattress is too firm. However, if the mattress topper doesn't solve the problem, Idle will issue a refund.

Service Features - 4.5 / 5

Idle Sleep mattresses are made to order and shipped for free. Depending on the type of mattress, delivery time may take up to 15 days. The company offers a generous limited lifetime warranty and an 18-month in-home trial period. All mattresses are made in the U.S.A. Consumers can reach the company via email, phone, or live chat.

IDLE Sleep Service Features

Customer Support
Email
Live Chat
Delivery Options
Mail Delivery
Website Features
FAQs
Mattresses Made in USA
Warranty Details
Idle mattresses come with a limited lifetime warranty that covers damages such as deterioration, physical flaws, and manufacturing defects. It also covers impressions over 0.5 inches. The company will repair a mattress' defects or replace the model with another one of comparable size. Naturally, there are certain restrictions on the warranty. Only products purchased directly from Idle Sleep or Idle Sleep’s authorized retailers are eligible under the company's warranty. Furthermore, the warranty is issued to the original purchaser only. Customers must present a sales receipt to access Idle Sleep's warranty.
Home Trial Details
Idle offers a sleep trial period of 18 months which is extremely generous. Customers must test the their mattresses for at least 30 days. If after 30 days customers are still dissatisfied, Idle Sleep will issue for a full refund. Idle does reserve the right to try to solve a customer's mattress issues by providing a complimentary mattress topper before honoring its satisfaction guarantee.

IDLE Sleep Company Reputation

Company Reputation - 3.5 / 5

Idle Sleep is a relatively new business. It is not rated by the BBB or Trustpilot. However, feedback on the company website and on other sites is generally quite positive, with reviewers making note of the high-quality and value of Idle Sleep's mattresses and the company's solid customer support.

The company was recently sold and is under new management. Its product line was updated to reflect customers feedback. Among other changes to their product line-up, they now offer more eco-friendly options.
Date Collected
2020-05-06
Year Founded
2017

Company Profile

Full Name
Idle Sleep Mattresses
Company Website
https://idlesleep.com
Headquarters
400 Capitol Mall #3000, Sacramento, CA, 95814

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20 Customer Comments & Reviews

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D
Danny H
6/1/2022
How do I return Idle Mattresses? Ive called the customer service number in book but the number is no longer in service?

fmnak00
2/14/2022
DO NOT DO BUSINESS W/THIS SCAM COMPANY! I tried their mattress ONLY because it offered a year return policy. Bed hurt my back condition so I returned about 6 months later--though communicated w/them after 3 o that I had to return. They told me to find a donor. Not only did I take a LOT of time to find a good institution to donate bed to, I did ALL steps for return. Now that I read other complaints I know they were just biding time....and lied about "getting back" to me. It's now almost 8 months since they said they would refund me. The customer relation person I dealt with was lying week after week and then finally stopped answering mail. Their phones don't work either. This company... Read More

65moons
1/4/2022
I ordered the mattress on December 25th 2020 I would like to return it the mattress is too hard I have fibromyalgia and back issues my order number what's 97 188 and I paid $1,187.06 I would like to return the mattress and get a refund I'm well within the warranty time if someone could please get back to me. Thank you Cathy Phillips

L
Leeann
12/7/2021
Purchased a mattress for $1400 in September 2020 and now it is sagging on one side. It has an 18 month return guarantee. Now I can't reach the company and no one responds to emails.

physioltd
10/13/2021
very poor customer service. they offer a warranty that they have no intensions to back it up.

janainflight
10/13/2021
I have followed all protocol for my return. I have followed up multiple times since July waiting to receive my refund and I have not received it yet?! Please help I don’t have extra money laying around and idle is still selling and making promises! How can I get them to uphold their side of the contract they made with me?!

K
katejacquin
10/11/2021
We ordered from Sleep Country Living which is ran by Idle Sleep Group. We paid $2,000 for a mattress we never received and can not get a hold of anyone to get a refund. I was emailing back and forth with a customer sales rep, she said refund should be here in 4-6 weeks. We are going on 12 weeks and now she is no longer responding. Now the website is completely gone. I would NEVER buy from this company. BEWARE!

L
Lauren
10/10/2021
It took a very long time to receive our mattress, ordered Dec 2020, it’s arrived May 2021. Have slept on it for 4 months and began to notice indentations on both sides, it shouldn’t be doing that especially when I lapse for talalay latex hybrid mattress. No one answers my emails for customer service. I want to return this for the trial period but now I have read they are filing for bankruptcy and this is why they are not answering anymore! So mad. How do you file with bank, like others mentioned?

sharon.hewett2011
10/8/2021
I have been waiting on my refund since April 2021. I have been emailing back and forth with their customer service representatives with no progress in getting my refund. So that being said, I no longer have a mattress nor do I have my refund. Below is their refund policy. Also the phone number listed is not theirs. Refund Policy Details Idle offers a very generous 18-month trial period. After trying the mattress for a minimum of 30 days, a customer can return it to Idle. The company will pick up the mattress at no charge and provide a full refund. They do reserve the right to send a complimentary mattress topper to customers who feel a mattress is too firm. However, if the... Read More

J
JScott
10/6/2021
The company is has filed an ABC (alternative to bankruptcy) and still sells the mattresses to liquidate any remaining inventory. They will not be honoring their trial period. I was successful in getting a refund by disputing the charge with my bank. They were unable to get a response from the company, so the money was credited back.

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