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Luxi Sleep Mattresses Review

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Luxi Sleep is an eco-philosophy Connecticut-based bedding company that sells mattresses and other sleep-related products online. The company is associated with Anatomic Global, which the world's leading equipment manufacturer and supplier of memory foam products on the Internet. Luxi mattress features include adjustable firmness, a pressure releasing foam column grid, and shape-matching technology.
 
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How is Luxi Sleep rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Luxi Sleep was founded in 2015 by the father-daughter team David and Shannon Farley. Their goal was to disrupt the bedding industry by creating an original eco-friendly sleep product. The result was the Luxi 3-in-1 signature three-layered adjustable mattress. The company also sells a less expensive model called the Luxi One, which drops the adjustable feature but shares the shape-matching technology that makes it worth the price. The company's mattress designs follow two basic principles: change and eco-friendliness. Since Luxi follows an eco-friendly philosophy, it creates mattresses that "grow" with their users and feature components that are easy to replace. Consumers wanting to reduce their carbon footprint or simply looking for a unique product backed by outstanding customer service will find Luxi mattresses an ideal choice.

Luxi Sleep Product Features

Product Specs - 0 / 5

Luxi's mattress models are available in all standard sizes. The Luxi 3-in-1 comes with three adjustable layers so customers can adjust the degree of firmness according to their comfort preferences. The Luxi One, on the other hand, doesn't feature adjustable firmness but shares the shape-matching technology of the 3-in-1 model. Both mattresses are made of high-performance foam pods that function like independent, pocketed coils. When weight is applied onto the mattress, the foam columns collapse under it, contouring to the sleeper's curves. These collapsible columns cradle both hips and shoulders for a perfect "hugging" feeling that provides total body comfort in all sleeping positions. The column grid construction also serves to increase airflow and keep the mattress cool throughout the night.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Upholstery Layer Materials
Foam
Foam Mattress Materials
Polyurethane
Visco-Elastic
Firmness Levels
Soft, Medium, Firm
Type of Fire Retardants Used
Not clearly listed on the company's website
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Pillows

Luxi Sleep Pricing

Pricing and Policies - 0 / 5

The Luxi One mattress can be purchased for anything from $549 (Twin) to $999 (King or CA King). The Luxi Adjustable is slightly more expensive, costing anywhere from $899 (Twin) to $1,599 (King or CA King). The price shown below is for the Queen-sized Luxi Adjustable 3-in-one mattress. The company offers a full refund policy as well as financing options with PayPal Credit. As of the date of this review, Luxi is offering a $75 discount plus free pillows (valued at $188) with every mattress purchase, just enter the promo code shown at the top of the page.
Price
$799.00
Financing
Financing Details
There is no interest or payments if the balance is paid in full within six months via Paypal Credit.
Free Shipping
Full Refund
Refund Policy Details
If after 30 nights of the 100-night trial period, a customer is dissatisfied with its mattress, the company will work with the customer to see if an alternative sleep solution is available. If there is not, the company will issue a full refund.

Service Features - 0 / 5

Since Luxi is committed to offering direct, personalized support to all its customers, its products are sold exclusively online. The company provides a fairly standard 100-night in-home trial and delivers its products directly to each customer's doorstep free of charge. It also extends a 1,000 Night Pledge with its Luxi 3-in-1 mattress and a 10-year limited warranty for both mattress models. Those seeking customer support may contact the company via phone, email or live chat.

Luxi Sleep Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
Mail Delivery
Website Features
Instructional Videos
FAQs
Mattresses Made in USA
Warranty
10 years
Warranty Details
A 10-year limited warranty covers both Luxi mattress models. This warranty only extends to mattresses manufactured by LuxiSleep, Inc. (“Luxi”) and purchased directly from Luxi or its authorized retailers. Only the original purchaser of the Luxi Mattress may claim the product's warranty.
Home Trial
100 days
Home Trial Details
Luxi provides a 100-night trial period and free shipping.

Luxi Sleep Company Reputation

Company Reputation - 0 / 5

When searching for online customer feedback for Luxi, the name Anatomic Global came up frequently. Anatomic Global was founded by one of Luxi's co-founders, David Farley, and it seems the company operates under both names. On the BBB, Anatomic Global has an F rating as the result of failing to respond to three of the eight complaints filed against business, the length of time taken to answer to complaints in general, and the period the company has been operating. However, elsewhere on the web, Luxi has mostly positive reviews. Customers cite the overall exceptional quality of its mattresses and the helpful nature of customer representatives.
BBB Rating
F
Number of Positive BBB Reviews
2
Number of Negative BBB Reviews
0
Date Collected
2018-04-30
Year Founded
1989

Company Profile

Full Name
Luxi Sleep Mattresses
Company Website
https://luxisleep.com
Headquarters
1943 N White Ave, La Verne, CA, 91750

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Customer Comments & Reviews

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P
patricia c
3/11/2020
does not honor return policy. been trying for 3 years to get my money back. David Farley is a scam artist getting rich off tricking people into buying garbage plastic mattresses.

R
RW
4/2/2019
This company does not honor its return policy. The California Department if Justice is investigating this company because of the many complaints against it and because it is not legally registered to conduct business in California.

BIll G
12/18/2018
I ordered a 3-in-1 mattress on November 5, 2018. I cancelled the order December 18, 2018. They just didn't deliver. One of my emails received a promise of delivery, which wasn't fulfilled. I only waited so long because my daughter and her husband have one and like it. I think the company has gone under.

A
Adam H
12/9/2018
Our initial interaction with Luxi Sleep as a company was great (good service, quick delivery of the mattress), but unfortunately the mattress didn't work out for my wife and I (it caused back pain). Our main issue, however, is the fact that the company has still not issued us a refund for the mattress we returned/donated, despite the fact that our refund was "approved" by the company on May 18, 2018. We had multiple email, chat, and phone interactions where we were assured that we would receive our refund. However, we have not heard from the company again since July 2018 despite multiple attempts to contact them. We are still hoping that the company will honor their return policy and their... Read More

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