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Sit 'n Sleep Mattress Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
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Founded 35 years ago, Sit 'n Sleep has become one of the largest mattress retailers in the United States, serving Southern California through its 38 stores and online shop. Since Sit 'n Sleep offers some of the lowest prices, honoring its famous tagline: "We'll beat anyone's advertised price, or your mattress is free."
 
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How is Sit 'n Sleep rated?

Breakdown

3.0/5
Product Specs
5.0/5
Pricing and Policies
3.5/5
Service Features
3.5/5
Company Reputation

Overall Rating: 3.8 / 5 (Very good)

For customers in Southern California, Sit 'n Sleep is a great choice to shop for a mattress. The company's brick-and-mortar stores allow consumers to try out its beds before the purchase, while its extensive online catalog enables consumers to find mattresses with remarkable pricing mark-downs. Although its home trial doesn't include a full refund, the company does allow customers to exchange the unsatisfactory product for another one, less a restocking fee. The free, next-day delivery for Southern California customers makes this company an excellent choice for that particular client base.

Sit 'n Sleep Product Features

Product Specs - 3 / 5

Sit 'n Sleep is one of the largest mattress retailers in the country, selling hundreds of mattress models from dozens of manufacturers. All mattress sizes and types are available, including traditional innerspring, foam, and hybrids. Its website classifies firmness into four categories: firm, cushion firm, plush, and ultra plush. Additionally, the company sells foundations, adjustable beds, bed frames, and bedding.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Innerspring
Memory Foam
Latex
Hybrid
Coils
Bonnell
Offset
Continuous
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Foam
Polyester
Wool
Cotton Fiber
Felt
Non-Woven Fiber Pads
Flexible Polyurethane
Foam Mattress Materials
Polyurethane
Memory Foam
Visco-Elastic
Latex
Convoluted
Reflex
Firmness Levels
Firm, Cushion Firm, Plush, Ultra Plush
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Additional Products
Bed Frames
Adjustable Bases
Box Springs
Pillows
Sheet Sets
Mattress Protectors
Foundations

Sit 'n Sleep Pricing

Pricing and Policies - 5 / 5

Sit 'n Sleep does not offer a full refund. Customers who are not satisfied with their purchase can exchange their mattress for another one, subject to a 20% restocking fee. The company offers free shipping for Southern California customers who live within 25 miles of a store location. Financing is available with the store's credit card. Prices vary greatly by manufacturer. The price examples listed here are for a Queen-size mattress, bed frame, and adjustable frame, and are average pricing within each category. These details are subject to change.
Price
$1,054.00
Base Price
$149.00
Adjustable Base Price
$799.00
Financing
Financing Details
Financing is available with the Sit 'n Sleep credit card through Synchrony Bank.
Free Shipping
Full Refund
Restocking Fee

Service Features - 3.5 / 5

Sit 'n Sleep has 38 locations in Southern California, allowing customers to test drive mattresses in person and snag the lowest price on the perfect mattress. Southern California customers can also shop online and have their order delivered free of charge as long as they are within 25 miles of a Sit 'n Sleep store. If the request is made before 3 pm, it can be delivered the next day. Additionally, the company extends a 60-night home trial for every mattress purchase. Warranty periods vary based on the manufacturer of the purchased mattress.

Sit 'n Sleep Service Features

Customer Support
Phone
Email
Live Chat
Website Features
FAQs
Warranty Details
The warranty period will depend on the brand of the purchased mattress but can be as high as 25 years.
Home Trial
60 nights
Home Trial Details
From Sit 'n Sleep's website: "Once your new mattress is delivered, our 60-Night Sleep Trial comfort guarantee requires you to sleep on it for 30 days. If you are not completely satisfied, you have an additional 30 days to come back into any Sit 'n Sleep location and select another mattress of equal or greater value with a 20% restocking fee not to exceed $500.00."

Sit 'n Sleep Company Reputation

Company Reputation - 3.5 / 5

Sit 'n Sleep holds a B rating with the Better Business Bureau. Although there are no customer reviews posted, the profile states this rating is due to some unresolved customer complaints. However, many of the complaints appear to be related to warranty claims, which is an issue that involves the mattress manufacturer and not the retailer. The company does not have a Trustpilot rating.
BBB Rating
B
Number of Positive BBB Reviews
0
Number of Negative BBB Reviews
0
Date Collected
2018-04-27
Year Founded
1979

Company Profile

Full Name
Sit 'n Sleep Mattress
Company Website
https://www.sitnsleep.com/
Headquarters
14300 S. Main St., Gardena, CA, 90248

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Customer Comments & Reviews

Loading Reviews ...
I
irene
2/22/2024
Today at Pasadena store I requested to exchange my two mattress bases. The Assistant Manager said he cannot help me at the store level and told me to call the customer service, or come again several days later when the manager is here. I stayed at the store and called the customer service number that he gave me. Customer services representative asked me which store I purchased it and I told him it was Pasadena. He then put my call on hold and called Pasadena store. The Pasadena store manager heard the phone rang, picked it up and IMMEDIATELY hanged up. I continued staying in the store and called the customer service number again. In the middle of my conversation with the customer services,... Read More

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