Better Mortgage Rates Review
ConsumersAdvocate.org
40 Customer Comments & Reviews - see all comments
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Founded in 2016, Better is a lender with the expressed aim of streamlining the mortgage lending process for purchase and refinance, by offering a completely online service, with full transparency and zero hidden fees or commissions.
From their offices in New York, quotes are given in as little as three minutes, and verified pre-approval in 24 hours.
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40 Customer Comments & Reviews
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We have had the worst experience with this lender. My husband and I both had 800+ credit scores & are very meticulous with allowing anyone to pull our credit. We bought a business in January that is my husbands full income, so we asked initially if that would cause any problems for getting approved. We were told it would not. The business has been around for more than 50 years. After being pre-approved with this information, they did a hard inquiry on both our credits (as expected) and then told us we were not eligible for the refinance option because we could not use income from the business. We offered to supply P&L & tax statements from the business for the past several years, but they... Read More
One of the worst loan application experiences I have ever experienced! I’m a 61 year old man who owns two homes. A successful business for over 24 years. A credit score of over 840. I was first attracted to Better Mortgage because of the extremely low rate of 2.125 on a 20 year refi. Since I had been through the process before I had pretty much all the documentation ready. At first the process was extremely simple and request were normal. Once it came time to supply the business tax returns and income statements. The underwriters were clueless on how to interpret what was basic tax returns and financial statements. It became clear Better Mortgage was not equipped to handle an... Read More
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Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey Tom, I'm so sorry to hear about the frustration during your experience with us. Please reach out to us at support@better.com so we can confirm the loan file and continue the conversation.
Overall the process was not rapid, in my case. The Better team was disconnected from each other. It took multiple months - as we had a subordinate HeLoc to incorporate. You'd think they would do 'better' at prepping for that pay out. And reading other comments - they take longer than the 30 days referenced in their propaganda. I would recommend with the proviso that you need to stay on top of all the emails. And, any unfettered loans with one pay off could be smoother to process than mine. All the people were accessible and responsive - by email. I tend to need to hear a voice now and then. Which was accommodated when I initiated. There are comments here regarding home... Read More
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Thank you for the honest review - we are sending your feedback to our team to help us improve.
Not at all as advertised. Terrible service. Staff lacks basic industry knowledge, Total waste of time.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey Charlie, I'm so sorry to hear about the frustration during your experience with us but thank you for letting me know. Please feel free to reach out to our Client Success Team at support@better.com to discuss further.
HOMEOWNERS BEWARE! *tldr*- Once you pay the inspection fee, they string you along till they have a reason to cancel your account! Better.com is one of the worst companies I have had the displeasure of working with! We tried to refinance our home at the start of October 2020. We happily supplied all the required documents when prompted to on their website. After paying the $500 for an appraisal on our house (btw the appraiser never showed up or walked in the house) all communication with actual people stopped. Each month we were requested to send them proof of mortgage being paid, proof of income, and proof of retirement account balance. Each month they would keep our account in... Read More
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey John, we previously replied on another review site, but please feel free to reach out to our Client Success Team at support@better.com to discuss further.
Don't waste your time with this company. Their process and site are good, but they don't know what they're doing. If you have a cookie cutter situation, you might be ok, but they have little to NO experience with anything outside there very narrow parameters.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey Shawn, I'm so sorry to hear about the frustration during your experience with us but thank you for letting me know. Please feel free to reach out to our Client Success Team at support@better.com to discuss further.
The whole experience was terrible. I was passed around to whoever happened to answer the phone. The initial qualifier person -despite being told accurate income info and that I had just been turned down from another lender because rental income was not fully counted toward my income- reassured me that yes, I would get a refi loan with Better. I furnished EVERYTHING and they moved quickly to order an appraisal and have me pay $550 for appraisal. Then weeks later I was told they would not consider all my rental income so I couldn't qualify. What a waste of time and effort plus who knows how many people got access to all my information. Very disappointing that Better would not even... Read More
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Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
I apologize for the frustration during your experience with us but appreciate the honest review. I'm sending this feedback to our team. Please feel free to reach out to our Client Success Team at support@better.com to discuss further.
Do not believe these FAKE positive reviews! We tried using these idiots. It's all 1099 employees! NONE are in the office. You call and the team of 15 or so people you're assigned to are either "in a meeting" or "at lunch" or "out sick". They do NOT work in their actual office. Oh yes, they're going to tell you they do, they LIE. Total liars. We both have almost 800 credit scores, FAR better than average. We wasted MONTHS with these fools. Every single piece of paper we sent, thru to their own website, where you could see it sitting there, they'd weeks later ask for AGAIN. Then AGAIN. And we're like, "It's sitting right there, hello, under bank statements!" The... Read More
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Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey Denise, I'm so sorry to hear about the frustration during your experience with us but thank you for letting me know. Please feel free to reach out to our Client Success Team at support@better.com to discuss further.
It is very unfortunate that individuals that I presume are the support staff are better at handling potential consumers than the lender assigned to my application. That is the only reason I gave 2 stars instead of 1. I applied for a refinance and don't mind providing all the documents required, signing the necessary stuff (electronically), sending in the stool and blood sample essentially necessary for this process basically anywhere you go (I read some of the reviews below). However, what I do mind seems to be across the board with most lenders and should be made better with higher standards to be considered a reputable business. They give you false claims - fairly certain that... Read More
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Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey Laura, I'm so sorry to hear about the frustration during your experience with us but thank you for letting me know. Please feel free to reach out to our Client Success Team at support@better.com to discuss further.
I am a realtor and have had two horrible experiences with this company. One was worse than the other, but please, buyers, use a local lender you can get a hold of. Better.com agents will ghost you and not return calls, not respond to emails, not follow through on closing dates etc.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
I'm so sorry to hear about the frustration with your experience but appreciate the honest review. I'm sending this feedback to our team to help make some improvements.
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