Better Mortgage Rates Review
ConsumersAdvocate.org
40 Customer Comments & Reviews - see all comments
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Founded in 2016, Better is a lender with the expressed aim of streamlining the mortgage lending process for purchase and refinance, by offering a completely online service, with full transparency and zero hidden fees or commissions.
From their offices in New York, quotes are given in as little as three minutes, and verified pre-approval in 24 hours.
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40 Customer Comments & Reviews
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The amount of repetitive tasks for the same information is ridiculous. My husband just wants to refinance his income property for a lower rate. How hard can that be? 7 days and counting, that's how hard it is. Need to be clear on what you need from the consumer. There has to be a problem with the Portal in processing the information. He has voiced his complaint and is waiting to hear back from his Loan Officer. Very frustrating process for someone who has a top credit score and plenty of equity, not just in the property he is applying for but a couple of other properties he owns. Never, ever, has he had to provide so much information with any other lender that he has used. I am surprised... Read More
D
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi Donna, I apologize you were unhappy with your experience at Better, but thank you for leaving your honest feedback. Because I cannot speak publicly about the specifics of your situation, please feel free to contact us directly at support@better.com. Sincerely, the Better Team
These folks are in a word...incompetent ! Stay away from them. They have no clue what they're doing, they can't add or subtract, and they make excuses. Worst customer service experience of my lifetime. Yep I said it.
D
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi Patrick,
I'm sorry to hear about your experience with Better, but appreciate the feedback. I'm not able to discuss this publicly, but please feel free to reach out to support@better.com as we'd like to help make some resolutions.
The Better.com people were very friendly to begin with. Our credit is great and our debt to income ratio is low. My wife and I each had a job change over the past three year, it's true, but that's typical in the restaurant industry, and the job change was friendly, just necessary due to our move 2 years ago to a new location-- our new condo in the city. Now we're refinancing our condo with Better Mortgage and everything seemed fine, but one and a half months into the process underwriting decides our job history is unstable. Because we changed jobs amicably when we moved to a different city? And despite all our tips being claimed and taxed and all money verified on pay stubs and W-2's,... Read More
ZERO STARS!!!! DO NOT USE BETTER!!!!!!! A complete disaster from start to finish. My realtor warned me they had almost ruined a previous client's purchase and I failed to listen. Here I am months out from inception and they continue to prove themselves incompetent and careless, if not outright dangerous. Meanwhile they seem to have singlehandedly wrecked my credit. The worst experience ever.
They were incredibly informative and provided a seamless process. Closed on my house in 25 days!
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Thanks for the review! So happy to hear you closed in only 25 days. Feel free to let us know if there's anything else we can do for you.
Total waste of time. DO NOT USE THEM!! Took a month of time-wasting senselessness I can never get back! Worst experience EVER
Waste of my time. They said my debt to income was too high, but I make more in three months than my total student loans - and one of their reps said they only look at 1% of student loans. I'm less than 20% total debt to annual income, and have great debt to income monthly. Regardless, it's a complete scam. DO NOT BOTHER WITH THIS LOUSY COMPANY.
Was working to finalize a mortgage after pre-qualifying but kept getting request for more info. After 30 days and a paid for appraisal, I pulled the plug and went with another lender. They are a big run around!!!!!
Rnorvell@better.com
Company Representative of Better Mortgage Rates
Official Response
Company Representative of Better Mortgage Rates
Hi Mike, I sincerely apologize that you were unhappy with your experience at Better. We want all our customers to have a pleasing and easy mortgage process. Because I cannot speak publicly about the specifics of your situation, please feel free to contact us directly. Sincerely, Megan Bellingham (Head of Mortgage Operations)
Listen very closely, this company is terrible!!! STAY AWAY!! They wasted over a month of my life and a bunch of my money on a loan that never closed. This company is a complete scam. Go to one of the big banks for a loan.
John M
Head of Loan Origination of Better Mortgage Rates
Official Response
Head of Loan Origination of Better Mortgage Rates
Hi Dan, I'm sorry to hear you were unhappy with your Better experience. We are required to underwrite mortgages according to Fannie Mae guidelines, which does affect the loans we are able to offer. If you'd like to further discuss your experience, please feel free to contact me directly at jmoffatt@better.com. Sincerely, John Moffatt (Head of Loan Origination)
This company sucks my lian has been in review over 2 months with no communication from the lian ranger. Very disappointed with their process
John M
Head of Loan Origination of Better Mortgage Rates
Official Response
Head of Loan Origination of Better Mortgage Rates
Hi Annette, I'm sorry to hear you are unhappy with your Better experience. Because I cannot speak publicly about the specifics of your situation, your Loan Ranger will be contacting you directly. Sincerely, John Moffatt (Head of Loan Origination)
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