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ESET Parental Control App Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
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ESET Parental Control is an android app developed by ESET, an IT security company, to keep children safe online. Parents can install the software on their child's phone and see what they are doing, and block access to any sensitive content remotely. ESET Parental Control also features tracking tools and phone locking.
 
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How is ESET Parental Control rated?

Breakdown

1.5/5
Transparency
2.0/5
Multiple OS Monitoring
2.0/5
Unique Features
1.5/5
Ease of Installation/Use

Overall Rating: 3.7 / 5 (Very good)

ESET Parental Control is limited in its scope–the app is only available on Android devices and can only cover a single device at a time. However, it makes its case by offering a good selection of features, particularly location related ones, and providing a free version to consumers. In addition, the ability to pay for two years up front at a discounted price further raised ESET's marks.

ESET Parental Control Features & Services

Features & Services - 4.5 / 5

Although ESET mentions that they have several filtering options, they do not name them specifically. This is because they all fall under their age-appropriateness filter, which makes it so parents can rest easy knowing their children won't access inappropriate websites. ESET Parental Control also offers several usage control and monitoring features, in particular when regarding apps, as well as flexible and powerful locator services.
Monitoring Categories
By Content Rating
Customizable Filtering
No
Usage Control Features
Access Scheduling
App Blocking
Website Blacklisting
Software Blocking

Monitoring Method

  • Parent
Monitoring Features
Website Browser
Apps
Locator Services
Panic Button/SOS
Geofencing
GPS-Enabled
Tracking
Notifications/Alerts
Email

ESET Parental Control Pricing & Subscription Model

Pricing & Subscription Model - 4.5 / 5

ESET Parental Control can be downloaded and used for free from the Android app store. However, the free version of the product comes with many limitations. Premium ESET gives users access to many more features and may be paid for in installments of one or two years. Paying for two years up front reduces the product's final price. A 30-day free trial is available for those considering an upgrade to premium status.

Plan 1/Price

Free

Plan 2/Price

$29.99 / $49.99
Free Trial
Yes
Number of Devices
1
Auto-Renew
No

Subscription Model

Customers can enable auto-renewal as long as the product license does not expire within the next 10 days. Users can opt out of auto-renewal from their ESET account page. Customers can renew their ESET product license up to 365 days before their license expires, or up to 365 days after.

ESET Parental Control Customer Experience

Customer Experience - 4.5 / 5

ESET was originally founded in 1987, but ESET North America was founded in 1999. ESET NA is a BBB accredited business and has an A+ rating with them. The company has no Trustpilot page though. Consumers can reach ESET by phone call, online form, and live chat. ESET Parental Control is only available on Android devices.
Year Founded
1999
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
2
Date Collected
2018-04-17
Platforms and Devices
Mobile
Android
Contact Method
Phone
Online Form
Live Chat
Customer Service Hours
Monday through Friday, from 6:00 am to 5:00 pm Pacific Time [GMT-8]

Company Profile

Full Name
ESET Parental Control App
Company Website
https://www.eset.com/us/
Headquarters
610 West Ash Street, Suite 1700, San Diego, CA, 92101

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Customer Comments & Reviews

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Brian S
11/8/2018
The android phone stopped working as a phone. It could no longer call, receive calls, text or receive texts. The company recommended I remove their app to see if the android phone would work as a phone and messaging device. It did. After that, they stopped responding. They supported me (kind of) until the two months had past. Now, they have my money, and I have a code for a p.o.s. software package that makes the phone unusable as a phone (Yes, you can still play games, but the game playing is what I wanted to limit!)

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  • Most comprehensive coverage of any parental control app
  • FREE 7 Day Trial, and coverage starting at $5 a month
  • Get alerts for cyberbullying, sexual content, and more
  • Filter content, manage screen time, track locations, and monitor activity 
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