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TeenSafe Parental Control App Review


ConsumersAdvocate.org Rating: 2.8 / 5 (Average)
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TeenSafe is a tech company and the creator of two apps designed to help parents manage and supervise their children's cell phone usage - TeenSafe Monitoring and TeenSafe Control. The company was founded in 2011 in Long Beach, California.
 
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How Do We Rate TeenSafe?

Breakdown

0.0/5
Transparency
0.0/5
Multiple OS Monitoring
0.0/5
Unique Features
0.0/5
Ease of Installation/Use

Our Overall Rating: 2.8 / 5 (Average)

TeenSafe gets high marks on ease-of-use and attentive customer service. It also takes privacy and security seriously, providing SSL and data encryption to make sure data stays strictly between the child and parent. In fact, the company claims not even TeenSafe itself can see the data. It’s important to note that if parents want to have control over the phone and not just monitor their child’s behavior, they will need to add the TeenSafe Control service, which is an additional cost. Between both services, however, TeenSafe does the job. Its monitoring shows all sent, received and deleted messages, real-time GPS tracking, call logs and browser history. Adding the Control app gives parents the power to pause the phone, block apps as they see fit and block purchases. The big drawback to the service is that it does not give parents the ability to see pictures and video on the phone. Overall, however, given its comprehensiveness, adaptability and strict data security measures, TeenSafe is a standout choice in the field of parental control apps.

TeenSafe Features & Services

Features & Services - 4 / 5

Using both services - TeenSafe Monitoring and Control - allows parents to not only monitor the phone, but to have a fair amount of say in how it's used. Some of the highlights involve real-time GPS tracking and the "pause" button, which allows parents to shut down most phone functions for a determined period of time, for example, while driving or during dinner. This well-thought-out feature allows the teen to make calls while the phone is in pause mode in case there's an emergency. One drawback to TeenSafe's service is that it will not let parents view images or video sent from the child's phone. This could certainly present a security issue since this is one arena that is especially prone to risky behavior and allows sharing of questionable and offensive content.
Customizable Filtering
Yes
Usage Control Features
Access Scheduling
App Blocking
Software Blocking
Remote Blocking
Remote Device Lockdown
Text Blocking
Message Blocking

Monitoring Method

  • Provider/Algorithmic
  • Parent
Monitoring Features
Social Media
Calls
SMS
Website Browser

Social Networks Monitored

  • WhatsApp
  • Kik
Locator Services
GPS-Enabled
Tracking

TeenSafe Pricing & Subscription Model

Pricing & Subscription Model - 3.5 / 5

TeenSafe Monitoring offers a free 7-day trial, which, unless cancelled, turns into a $14.95 per-month subscription. This price covers unlimited devices and accounts. Parents who want the ability to control what their teen is doing on the phone will have to add TeenSafe Control service to their plan, an additional $9.99 per month.

Plan 1/Price

$14.95 per month (TeenSafe Monitoring)

Plan 2/Price

$9.99 per month (TeenSafe Control)
Free Trial
Yes
Number of Devices
Unlimited
Number of Accounts
Unlimited
Auto-Renew
Yes

TeenSafe Customer Experience

Customer Experience - 4 / 5

TeenSafe is accredited by the Better Business Bureau, which gives them its highest score of A+. The company responded to all complaints filed with the BBB and they are considered closed. Although it has a disappointing Trustpilot score, this metric is based on a small handful of reviews and should not be considered to be statistically significant.
Year Founded
2011
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
4
Trustpilot Rating
6.0 out of 10
Date Collected
2018-04-11
Platforms and Devices
Mobile
iOS
Android
Contact Method
Phone
Online Form
Customer Service Hours
Monday through Friday, 8:00 am to 5:00 pm CST.

Company Profile

Full Name
TeenSafe Parental Control App
Company Website
https://www.teensafe.com
Headquarters
2001 Wilshire Blvd, Suite 330, Santa Monica, CA, 90403

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Customer Comments & Reviews

Loading Reviews ...
M
Mblsp
12/11/2020
Hey, it seems that the URL of this app is wrong. The real website is theteensafe.com - at least that's where I bought it. Works just fine, but yeah, as Amanda mentioned, there are some issues.

amandalallande
12/6/2020
I purchased a yearly subscription for this service. About 10 minutes later, I realized the two factor authentication required to be disabled for this to work correctly was not something I was able to disable from my son's iphone. Apparently that is a common problem and we can't bypass it. So I immediately emailed and requested a refund from the company. I was sent an auto reply. Okay. Later I was sent an email that the customer service center is located in the Phillipines where a natural disaster occurred and there would be longer than usual wait times. Okay. Understood. A week later I hadn't heard....so I emailed for an update on the status of my refund. I was again told there is a longer... Read More

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