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LastPass Manager Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
20 Customer Comments & Reviews - see all comments
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LastPass is a password manager that stores and secures multiple user login information. Features include password sharing, simplified online shopping, unlimited password storage, and digital record storing.


All stored data is protected with AES-256 bit encryption, PBKDF2 SHA-256, and salted hashing.

 

Services and Features

LastPass makes remembering all your password easier by letting you set a master password. It then stores and locks all your passwords and automatically enters this information when needed. It comes with unlimited password storage and easy access to make logins quick and easy. Once a user saves a password, it is instantly available on all devices.

Digital records such as memberships, Wi-Fi password, and insurance card information are securely kept for later reference. LastPass also offers an effortless password sharing function in which a user can safely share passwords or notes with anyone.

LastPass makes online shopping both easy and secure by storing payment cards and shipping details in the vault and making them available whenever a purchase is made. LastPass encrypts all data with an AES-256 bit encryption, PBKDF2 SHA-256, and salted hashing. Users can get LastPass browser extension to save and access passwords quickly by just clicking the button in their browser toolbar.

LastPass is available for as Google Chrome, Mozilla Firefox, Safari, Opera, and Internet Explorer.  Users simply have to create an account with one long and secure memorable passphrase, known as a master password, and the software does the rest of the work.

LastPass vault lets users add, view, and manage all saved items. It has a built-in password generator which creates long, randomized passwords protecting users from cyber theft. An auto-fill function is available which automatically fills logins for the user when they sign in. It is also designed with Security Challenge that finds weak, old, and vulnerable passwords which may be lurking in the vault, and breach monitoring of email addresses stored in your vault to identify compromised credentials. 

Plans Offered

Personal

Price: $0

Inclusions:

  • One-to-one sharing
  • Save and fill passwords
  • Access on all devices
  • Secure notes
  • Security challenge
  • Password generator
  • Multi-factor authentication
  • Breach notifications

Premium

Price: $2/mo.

Inclusions:

(Everything in Free, plus the following)

  • Emergency access
  • Advance multi-factor options
  • One-to-many sharing
  • Priority tech support
  • LastPass for applications
  • 1GC of encrypted file storage

Families

Price: $4/mo.

Inclusions:

(Everything in Premium, plus the following)

  • A LastPass account for six users 
  • Unlimited sharing and shared folders 
  • Emergency access for all 
  • Simple family manager dashboard

Teams

Price: $4/user/mo.

Inclusions:

(Everything in standard plan plus the following)

  • A vault for every user
  • Easy user management
  • Admin dashboard
  • Unlimited shared folders
  • Recommended for teams of 50 or less
  • Basic reporting
  • Priority tech support
  • Standard security policies

Enterprise

Price: $6/user/mo.

Inclusions:

(Everything in Teams plus the following)

  • Additional 2FA options
  • Advanced reporting
  • 100+ custom security policies
  • Directory integrations, including AD, Azure, and Okta
  • Federated login with Active Directory 
  • Less-privileged helpdesk admin role
  • Cloud app provisioning
  • SAML single sign-on
  • Dedicated customer support
  • API access

 

Types of Password Manager

Web-Based Service

Token-Based Hardware Device

Locally-Installed Software

Platforms

Windows

iOS

Android

Mac

Linux

Features

Mobile App

Auto Fill and Auto Login

Secure Sharing

Two-Factor Authentication

Password Generation

Personal Data Protection

Browser Integration

File Attachments

AES 256 Encryption

Backup/Restore

Security Audit

Security Alerts

Import/Export

Plan Details

Free Desktop Version

Free Trial

30 days for Premium and Families; 14 days for Teams and Enterprise

Money Back Guarantee

None

Cost Per Subscription

Teams: $4/user/mo.

Enterprise - $6/user/mo.

Support

Security Monitoring

FAQs

Video Tutorials

Knowledge Center

Live Chat

Phone

Email

Password Manager at LastPass

LastPass provides a number of great free features such as unlimited password storage and synchronization across multiple devices and platforms. It has a user-friendly interface that lets users easily store personal information and make secure online transactions.

See our list of Top Password Managing Companies here.

 


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20 Customer Comments & Reviews

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Rick L
10/12/2020
Prior to any technology purchase for our 3800+ staff, an employee of average technical ability is chosen to be the guinea pig for the product. The decision to purchase is based on product ease of use, as well as responsiveness of customer service and technical support. It was my turn, this time, and I wish it had been for LITERALLY ANY other product. I signed up and paid for a subscription as a Premium User, not for the Enterprise Trial. It turns out that last pass has glitches that make it difficult to properly use. I've been emailing with them for weeks - they return emails late at night and don't have any phone support unless you have an Enterprise account. Their email support has not... Read More


M
Marvin C
11/13/2019
I have learned one thing from my experience with LastPass and that is this: I will NEVER,NEVER trust my personal information, passwords, e-mail accounts, credit cards or anything in--between with another firm that claims to safeguard my most vulnerable information too like LastPass that violates the very thing they claim to protect. They will make any statement they feel that will help their profit margin and when (not if) they fall short it's no big deal, you will never be able to find them. All the precious security they promise you goes into their security to hide in the dark. In my opinion, they are worse than thieves because they lurk in the shadows under the umbrella of... Read More


Stephen W
5/13/2019
2019-05-05 10:02 Me, to LastPass How do you expect to be able provide support to anyone who "secured" their email with LastPass, and cannot now, as a result, recieve email? Why do you insult users by avoiding them, using GetHuman to run interference for you, who can only assist those who can get email? Why do you not even have a customer service PHONE Number? You should consider allowing GetHuman to have you CALL the user, if you don't want to give out your phone number. Advising people they must log in to get help logging in is STUPID!! 2019-05-05 10:07 Me, to LastPass Add my cellphone number so I can get hep via SMS (text): (***) ***-****. I am trying this means because I... Read More


Jimmy D
3/9/2019
cost more than dashlane and they were rated no 1 iam using dashlane now and wanted to try some thing else


J
joel h
3/6/2019
We experienced an issue with password recovery. All attempts failed using their recovery methods. Support via email was non-existent. In addition, creating and sharing passwords via the family option never worked correctly.


B
Bim R
2/7/2019
Lastpass worked well for a period of time. But someone was able to hack Lastpass. I tried to contact to create a new master password but it always caused an error. I opened a "ticket" with them but they did not follow up. I am having to drop them because I have had every bank account, every email address, every credit card hacked and I have not been able to change the master password. Their customer support is very slow and poor. PS I am a Premium paid client and that did not help.


S
Scott W
1/7/2019
This program is great if you have a few credit cards and a bank account, but if you have other types of accounts that are more complex the program is almost completely useless. The help desk is almost nonexistent if you have a problem. I was charged twice for the Premium product and they were of no help. There is no one to talk to or text to get help.


S
Steve B
12/20/2018
I absolutely love lastpass. I have had a few occasions when it didn't recognize my master password right away. But, I was patient and careful to re-enter it a couple of times and it worked fine. I have complete confidence in its ease and reliability. However, there were a couple of instances when websites did not accept the stored password. I don't think those were the fault of lastpass.


B
Bob
12/14/2018
I installed Last Pass on my computer as a trial. Had it installed as a browser browser extension also. I put it on my iPhone thinking this could simplify all my issues. Without notice it just disapperared with all my passwords that I trusted it with. Was it hacked? Was my computer hacked? Doesn't seem secure at all.


Digital E
12/12/2018
I have used LastPass for the last few years and find it less than satisfying. It is, many times, slow at filling in my passwords and on some sites refuses to input anything. On top of this, their renewal payment system has bugs as I have not been able to pay for the service with my Business Credit Card. I was simply told by customer service that this was my fault for not entering the right number, (even though I re-entered it several times) I will be moving to another password manager later this year. I do not recommend LastPass. Too many glitches and poor customer service. This is my opinion and your mileage may be different.



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  • Free version available
  • Two-factor authentication
  • Supports all major browsers
  • Automatic bookmark-style logins
  • Provides secure access to your passwords wherever you are
  • Supports Windows Biometric Framework, Apple Touch ID and Face ID
  • One subscription that works across all devices
  • All data encrypted with AES-256 and PBKDF2 SHA256
  • Unlimited logins