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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
Jen B
9/3/2019
Aaron was very friendly and explained the service well. I felt like he really looked out for my concerns and appreciate how personable he was.

rharron
9/3/2019
My technician was very professional and curtious. He listened well and was very helpful with planning treatment. I would definitely want him to return to service my house.

D
David a
9/3/2019
Tom was thorough and informed us what he did to help combat the spider issue. Thank you!

S
Sarah s
9/3/2019
He was very knowledgeable, professional, and considerate, and I appreciate his thorough work, and patience with my questions/concerns. Very satisfied with service.

lpn6767
9/3/2019
Excellent representative , friendly, explained everything . I was very satisfied

K
Keith B
9/3/2019
It was not a big issue, but the back gate was left open. Please close it on future visits.

Guy J
9/3/2019
Technician was very helpful and professional. Definitely would recommend Aptive and their techincians!

G
Gene S
9/3/2019
This comment is not directed to my lastest technician but the overall service over the past several years. I am home during each time of service and have had a variety of different techs service my exterior needs on my property. I have had spider problems, ants, and at times some rodent dropping appear. My rodent boxes seem to be empty most times and have to be refilled each time. My concern is that my service call seems less thorough each time. I remember at the beginning there used to be a thorough brush done all web formations under patio chairs, table legs, etc. They would spray chemicals via a hose reel method that would provide ample spray application. Since I started with your... Read More

tdbenge47
9/3/2019
Brandon T did a very thorough job, and very nice and polite. We would like him each time y'all come if possible!

Nancy C
9/3/2019
The technician was very polite and gave us helpful tips! Did the outside and inside.

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