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Aptive Pest Control Review
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19,973 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
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19973 Customer Comments & Reviews
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I just cancelled my subscription after receiving 2 treatments and they made me pay $199 to cancel. They offered to give me a stronger solution with my treatments but I think they should do that right away. They also offered multiple discounts when I called to cancel, but I refused. Read the contract because eventhough the guy who sold me the subscription said it would cost me $100 to cancel if I didn't complete the 12 month package, they said the contract says otherwise. Also, I had to follow them around the entire house inside and outside to be sure they were doing what they were to do. Eventually, on the second visit, I noted that they didn't spray the eaves as they said they would... Read More
When they come to your door to solicit, say NO THANK YOU. Salesman does not give full story about the cost.
When they come to your door to solicit you, just save yourself a lot of future grief by saying , no thank you, and shut the door.
I can't say anything bad about this company. They show up when they say, do their job, and if there were any bugs, there isn't any now.
I was driving on the toll road westbound, adjacent to the 91 this morning around 7:45am. I was following one of your trucks, CA Plate: 64736M3. He was driving approximately 65 mph. I moved to pass him as I was traveling approximately 75 mph. Your driver sped up, attempting to prevent the pass. I completed the pass and the driver was following very, very closely. I sped up to approximately 80 mph and the van then tried to pass me. When the van’s passenger door was parallel to th front bumper of my car, the driver sharply cut into my lane of traffic. I slammed on the brakes to avoid an accident. It was not just close. Had I not braked hard and quickly, we would have had an... Read More
Ditto to all the 1-star customer comments and reviews!!!
I regret having believed that they would deliver on what they said they would do!!!
When my contract is up, I will never have anything to do with Aptive!!!
Aptive is a scam and I wish there was a legal way to get away from them. I've seen them pull up to my home, walk around my house in 1 lap, take a few pictures, stick a sign in on my front lawn and leave all in 3 minutes!!! I have my more issues with bugs and mice than ever before! I had a bee problem when they came to my door, which is why I gave them a chance. They sad "no problem" and came real quick for first treatment (turns out that's to lock you in before you can cancel). Afterwards, I called them many times, saying there were still bee issues and I'm deathly allergic! They came back 2 times, still bees all around my doorway to my home. After a month of trying to work with them I had... Read More
I wish that I never would have contracted with this company. I thought they were going to come out on a quarterly basis, which I thought would be okay, but they come out every 45 - 60 days, which is way too often. I believe they do this so they can bill more, $128.82 each visit. They schedule visits with a 1-day notice. I was sick recently and was at the doctor's office, not knowing that they had scheduled a "treatment", until I saw the payment hit my bank account (their preferred method of payment). I called and complained, so they have scheduled a "re-treatment" at no extra charge. If there was a way to cancel this contract, I most definitely would!!
Customer service is terrible. They send me a text message stating a technician is coming on a certain date for a treatment without checking with me ahead of time to see if I'll even be home (happened 3 times); and trying to reschedule is impossible via text message. You're dealing with BOTS and so extremely frustrating. Via text message, we agreed on a date of December 27, then I receive a text message this morning (December 18) that someone will be here the following day, which was not the agreed upon date. I called customer service and explained the situation, asked her to check my account, and the date of December 27 wasn't recorded; only December 19. Explained to the customer... Read More
Their service is awful. The men come to our house take a photo and then go away without ringing the doorbell. They did this on multiple occasions. Also, they failed to notice that we had a rat problem. Never again will I use this company.
Top Rated
Our Partner
Year-Round Protection
Plans Uniquely Tailored to Your Needs
30-Day Money Back Guarantee
Residential & Commercial Pest Control
Free Online Estimates
Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.