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Aptive Pest Control Review
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19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
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19969 Customer Comments & Reviews
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I was driving on the toll road westbound, adjacent to the 91 this morning around 7:45am. I was following one of your trucks, CA Plate: 64736M3. He was driving approximately 65 mph. I moved to pass him as I was traveling approximately 75 mph. Your driver sped up, attempting to prevent the pass. I completed the pass and the driver was following very, very closely. I sped up to approximately 80 mph and the van then tried to pass me. When the van’s passenger door was parallel to th front bumper of my car, the driver sharply cut into my lane of traffic. I slammed on the brakes to avoid an accident. It was not just close. Had I not braked hard and quickly, we would have had an... Read More
Ditto to all the 1-star customer comments and reviews!!!
I regret having believed that they would deliver on what they said they would do!!!
When my contract is up, I will never have anything to do with Aptive!!!
Aptive is a scam and I wish there was a legal way to get away from them. I've seen them pull up to my home, walk around my house in 1 lap, take a few pictures, stick a sign in on my front lawn and leave all in 3 minutes!!! I have my more issues with bugs and mice than ever before! I had a bee problem when they came to my door, which is why I gave them a chance. They sad "no problem" and came real quick for first treatment (turns out that's to lock you in before you can cancel). Afterwards, I called them many times, saying there were still bee issues and I'm deathly allergic! They came back 2 times, still bees all around my doorway to my home. After a month of trying to work with them I had... Read More
I wish that I never would have contracted with this company. I thought they were going to come out on a quarterly basis, which I thought would be okay, but they come out every 45 - 60 days, which is way too often. I believe they do this so they can bill more, $128.82 each visit. They schedule visits with a 1-day notice. I was sick recently and was at the doctor's office, not knowing that they had scheduled a "treatment", until I saw the payment hit my bank account (their preferred method of payment). I called and complained, so they have scheduled a "re-treatment" at no extra charge. If there was a way to cancel this contract, I most definitely would!!
Customer service is terrible. They send me a text message stating a technician is coming on a certain date for a treatment without checking with me ahead of time to see if I'll even be home (happened 3 times); and trying to reschedule is impossible via text message. You're dealing with BOTS and so extremely frustrating. Via text message, we agreed on a date of December 27, then I receive a text message this morning (December 18) that someone will be here the following day, which was not the agreed upon date. I called customer service and explained the situation, asked her to check my account, and the date of December 27 wasn't recorded; only December 19. Explained to the customer... Read More
Their service is awful. The men come to our house take a photo and then go away without ringing the doorbell. They did this on multiple occasions. Also, they failed to notice that we had a rat problem. Never again will I use this company.
Was lied to from the sales rep stating I would have mosquito service included at no cost, when I received my first statement that was not the case. They billed me for the mosquito service and did not want to provide what the salesperson and I agreed on. I canceled my service and yet they still tried to send techs out to service my property. They are now charging me to exit my contract when they are the ones who don’t want to hold up their end of the deal. Poor business ethics and principles
I called to Aptive twice to cancel the services. I've sent several emails, and they are still continue sending people and Chargin $190 usd even when they don't perform any service. What i should do to stop with this abuse. I have sent several emails indicating that i'm not authorizing any services in my property. But they are still continue schedule appointment.
Aptive goes door to door like home security services and I decided to give them a go. The problem is you do not get the same technician each and everytime and the difference in technician proficiency is like night and day. First of all, they do not let you know they are arriving and when they come to your door it is much of a surprise rather than letting you know in advance so you can place the appt on your calendar. Second, since it is always a different technician, they don't know where specific insect traps are set so they don't know to service them. getting out of contract with them is expensive, I will never use them again.
Aptive
Mr Sadot Canseco was the best I can see how much time he spent cleaning and then spraying all over , My request is to have him again I like how he takes pride in his work , APTIVE must be very happy with this worker thank you again it was so nice to meet him for the first time .
Alvina G
Top Rated
Our Partner
Year-Round Protection
Plans Uniquely Tailored to Your Needs
30-Day Money Back Guarantee
Residential & Commercial Pest Control
Free Online Estimates
Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.