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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Susan P
8/1/2019
I didn’t know I had so many old wasp nests hiding outside. I’m glad they are now taken are if and we will caulk so they don’t take up residence again. Job was done well. Thanks so much!

R
Ruben G
8/1/2019
This is Ruben Garza. Travis came out today and did a fantastic job. I told him I wasn't satisfied with the service I had received the first time, which was 10 days ago. Spiders had already started to reappear. I watched him and he did everything I asked him to do and everything he said he was going to do. Great job Travis!!

T
Teresa m
8/1/2019
Brandon Abbott did our service todAy. Explained why we were seeing a lot of spider webs and did a thorough check of their perimeter of our house Knocking down the webs and respraying where he found them.

tony.trevino399
8/1/2019
Efficient and knowledgeable. To the point, in and out with courtesy.

Samantha R
8/1/2019
Thank you guys! Great meeting you today. Thanks for a great service. Sorry about the puppy :)

ccobra3093
8/1/2019
Mike was excellent. He was very professional and neat. Mike took the extra time to do all the areas I requested. Excellent customer service.

jdaly754
8/1/2019
Our technician spent time spraying everything, and was very complete! The service was timely and covered all areas we wanted done.

ski2di4
7/15/2019
Very nice high pressure salesman - no reduction on spiders noticeable. $200.- cancellation fee. They don't give you much time to read it: READ THE FINE PRINT BEFORE YOU SIGN UP!

Robert S
6/12/2019
I love this company. They’ve always taken good care of us.

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