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Petsecure Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
89 Customer Comments & Reviews - see all comments
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Petsecure is a leading provider of pet insurance services in Canada, offering pet owners four levels of pet insurance coverage. The company was started in 1989 and is 100 percent Canadian-owned and operated. Petsecure reimburses up to 80% for treatments and veterinary services. It offers protection for dogs and cats of any age or breed and offers multi-pet discounts.

 

Plan details

 

Type of contract

 

Enrollment age

8 weeks and older

Effective date

 

Waiting period

Accident 48 hrs, illness 14 days, 6 months for dental coverage

Out of country coverage

 

Claims and policy price

 

Age limit

Dogs 8 years and older (6 years or older for giant dog breeds) Cats 8 years and up except for those certified as having undergone physical exam, blood profile and urinalysis within the past two months, and pets current with required vaccines.

Annual deductible

 

Claim limit

$1,000 per incident or no limits for Secure 4 plans

 

Cancellation policy

You must make your request for Policy cancellation in writing by mail, fax or e-mail. Cancellation will take effect when your Policy renews on the first day of the next month following the date we receive your request.

 

How much is it going to cost you?

Co-pay and co-insurance

Up to 80% reimbursement or maximum of 50% pet owner participation

Deductibles

Secure 1,2,3 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$300

Over 10 years

$100/ incident

$500

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$200

Over 10 years

$100/ incident

$300

 

Secure 4 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$250

$400

5 to 10 years

$400

$550

Over 10 years

$500

$700

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$200

$300

5 to 10 years

$250

$350

Over 10 years

$300

$400

 

*** Deductibles per incident for accidents

 

What does it cover?

 

Accident and illness coverage

Hospitalization

Surgery

Hereditary conditions

Diagnosis

Prescriptions and medications

Alternative therapies

Behavioral therapies

 

Additional benefits

  • Boarding kennel fees if you are hospitalized and cannot care $1,000 for your pet per incident
  • Holiday cancellation trip cancellation coverage if your pet requires $1,000  emergency, life saving treatment per incident
  • Lost pet advertising help getting your lost pet home $1,000 per incident
  • Cremation or burial covers the cost of cremation or burial for your pet $1,000
  • In Memoriam donation a donation to the Canadian animal community is $50 made to honor your pet in the event of their passing

 

Preventive Care

Dogs (Flexible annual wellness care)

  • $450 per year
  • Choose where your limit is appointed:

• Examinations

• Vaccinations

• Heartworm testing

• Heartworm prevention

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

Cats (Flexible annual wellness care)

  • $350 per year
  • Choose where your limit is appointed:

 • Examinations

• Vaccinations

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

*** Included with Secure 4 plans

 

What’s not covered?

  • Pre-existing conditions
  • Non-essential services and supplies
  • Any reproductive system expenses (spraying, neutering)
  • Pregnancy

 

Summary

When it comes to any type of insurance coverage, a no limit benefit policy is our best protection against accidents and illness. Petsecure offers this option with its Secure 4 plan but this also comes at price. While this option is not recommended for those on a budget or with younger pets, pet owners with older pets should seriously consider this offer. Petsecure scores big with its coverage features and its preventive care services ensure that your pets are kept in tip top shape. Overall, Petsecure is definitely one of the better options for pet owners searching for pet insurance services.  


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89 Customer Comments & Reviews

Loading Reviews ...
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Linda
8/7/2021
My experience with Petsecure Canada’s Pet Insurance/Petline Insurance has been a very stressful and unpleasant experience. I adopted a cat and received a 6 week free trial insurance coverage. Within a week the cat had hurt her leg and had to go to emergency. At emergency, they discovered her temperature was too high. She need pain medication, fluids and appetite help. Over the next six weeks I called the Insurance Company, spoke to 6 different people and basically got the run around. Each time I was told they needed more information and I was told that they would get back to me, to let me know if everything was received okay. I sent my information in, but never heard back.... Read More


mikeso78
7/3/2021
Had a terrible experience with this insurance company. Claims take 6 weeks to process, and when you are notified of a received claim, it doesn't indicate where it's from and what they were for so its difficult to cross check on which of your claims have been processed vs. which are still pending until after you receive the processed claim. Even then, sometimes claims are lumped together so it's difficult. It's not clear how the deductibles are calculated, and I was charged twice for the same condition because apparently extending my trial coverage into full coverage still counts as a new policy. When calling in to inquire about processed claims, I found the adjudicators rude and... Read More


tanu.arora3564
6/23/2021
Most like other people i had the same experience. I wish i had read the reviews as well before proceeding with them. I am not sure how this company has made into top 5 best pet insurance list. The claims take too long to be processed. I emailed twice for an update but nobody got back to me. I had to call and the person said it should be by next week which means around 5 weeks time frame. My claim was submitted on May 27 and they said they are working on May 26 claims. It turns out that my claim is no pay out as my deductible wasn’t met annually. What is the point of submitting a claim and then ending up with zero pay out. They can easily tell you this right away or whenever you ask for an... Read More


L
L. M
6/14/2021
I have paid for insurance for my dog since she was a pup with very few claims and now that she is 12 1/2 years old I have nothing but trouble from this company: it takes 6 weeks for claim processing; they claim to have not received paperwork even though I have email confirmation that my submission was received; it is not possible to speak with a supervisor in order to deal with issues promptly; they say they know that they need more staff to deal with claims efficiently yet the same long wait times persist. The customer service is atrocious! My rating is 0. No star.


C
Crystal
6/10/2021
Thank goodness I read all the reviews. I will definitely not be going with any of the pet insurance scams . I will take the advice and just put the money in a savings account every month. They didn't have great customer service anyway and seemed grumpy when I asked to call back after looking around as I wanted to compare. Now they don't answer anyway. Thank you to everyone who shared their stories. I hope things go better in the future you saved me from a bad mistake.


gnscat998
6/9/2021
Worst customer service ever. CS representative need to learn basic phone call manner before they start work. Condescending and pompous attitude is not appropriate for anyone and they don't know about that. If you want to ruin your day with brain damaged jerk? go ahead.


davisrams
5/18/2021
Called May 17 to see when I will get payout for claim submitted May 3 was told that are currently working on April 27 claims. This is way too slow for someone on fixed income!!! Had Trupanion with my last dog and payment was usually within 7to 10 days of submission. Maybe I’ll try trupanion again!


D
David J
3/31/2021
They are very slow in processing claims and repeatedly say submissions are incomplete. For example, on my last claim, I received a note a month later saying I had not submitted an "itemised receipt" even though what I sent did list all necessary items. I then sent the receipt again - twice - and still, 6 weeks later, have not received payment. I called the company: they apologised and said they would process the claim. This would not be so bad if it were an isolated incident, but it happens with depressing regularity. On the other hand, Petsecure has no difficulty relieving me of my monthly payments with depressing regularity - no delays there!


James S
9/2/2020
Complete scam. Impossible to get a hold of and always find a reason to not pay out. I would be better off just sticking the $50 a month into a saving account.... How the hell do they have a 4 star rating?


marilynst.laurent0707
5/26/2020
I had a HORRIBLE experience with them. Not all inssurance companies abide to stereotypes, but unfortunately in Petsecure's case, they're true. First of all, I hope you're patient because the 10-day-period needed to review my case took TWO MONTHS (I sent my claim on March 26th and this saga ended today, May 26th). It was very difficult to get someone on the line and it would simply hung up on me without having been able to speak to anyone. I had to call many times during the day, multiple times an hour to get someone on the line. I had to speak to three different people on the phone on separate occasions and send emails to another just to activate my customer account and start this... Read More



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