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Petsecure Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
89 Customer Comments & Reviews - see all comments
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Petsecure is a leading provider of pet insurance services in Canada, offering pet owners four levels of pet insurance coverage. The company was started in 1989 and is 100 percent Canadian-owned and operated. Petsecure reimburses up to 80% for treatments and veterinary services. It offers protection for dogs and cats of any age or breed and offers multi-pet discounts.

 

Plan details

 

Type of contract

 

Enrollment age

8 weeks and older

Effective date

 

Waiting period

Accident 48 hrs, illness 14 days, 6 months for dental coverage

Out of country coverage

 

Claims and policy price

 

Age limit

Dogs 8 years and older (6 years or older for giant dog breeds) Cats 8 years and up except for those certified as having undergone physical exam, blood profile and urinalysis within the past two months, and pets current with required vaccines.

Annual deductible

 

Claim limit

$1,000 per incident or no limits for Secure 4 plans

 

Cancellation policy

You must make your request for Policy cancellation in writing by mail, fax or e-mail. Cancellation will take effect when your Policy renews on the first day of the next month following the date we receive your request.

 

How much is it going to cost you?

Co-pay and co-insurance

Up to 80% reimbursement or maximum of 50% pet owner participation

Deductibles

Secure 1,2,3 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$300

Over 10 years

$100/ incident

$500

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$200

Over 10 years

$100/ incident

$300

 

Secure 4 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$250

$400

5 to 10 years

$400

$550

Over 10 years

$500

$700

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$200

$300

5 to 10 years

$250

$350

Over 10 years

$300

$400

 

*** Deductibles per incident for accidents

 

What does it cover?

 

Accident and illness coverage

Hospitalization

Surgery

Hereditary conditions

Diagnosis

Prescriptions and medications

Alternative therapies

Behavioral therapies

 

Additional benefits

  • Boarding kennel fees if you are hospitalized and cannot care $1,000 for your pet per incident
  • Holiday cancellation trip cancellation coverage if your pet requires $1,000  emergency, life saving treatment per incident
  • Lost pet advertising help getting your lost pet home $1,000 per incident
  • Cremation or burial covers the cost of cremation or burial for your pet $1,000
  • In Memoriam donation a donation to the Canadian animal community is $50 made to honor your pet in the event of their passing

 

Preventive Care

Dogs (Flexible annual wellness care)

  • $450 per year
  • Choose where your limit is appointed:

• Examinations

• Vaccinations

• Heartworm testing

• Heartworm prevention

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

Cats (Flexible annual wellness care)

  • $350 per year
  • Choose where your limit is appointed:

 • Examinations

• Vaccinations

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

*** Included with Secure 4 plans

 

What’s not covered?

  • Pre-existing conditions
  • Non-essential services and supplies
  • Any reproductive system expenses (spraying, neutering)
  • Pregnancy

 

Summary

When it comes to any type of insurance coverage, a no limit benefit policy is our best protection against accidents and illness. Petsecure offers this option with its Secure 4 plan but this also comes at price. While this option is not recommended for those on a budget or with younger pets, pet owners with older pets should seriously consider this offer. Petsecure scores big with its coverage features and its preventive care services ensure that your pets are kept in tip top shape. Overall, Petsecure is definitely one of the better options for pet owners searching for pet insurance services.  


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89 Customer Comments & Reviews

Loading Reviews ...
K
Kim
5/10/2020
I wish i have read through all these reviews years ago. I have been with them for 12-13 years for both of my cats. Paid $80 ish every month for 12.5 years for ( plan 2 and plan 3 ). Recently they both have dental issues spent about 4200$ And got 1/4 reimbursed back. The break it down to $300 maximum for oral section coverage, but i thought that was for dental care. Shouldn’t the surgery, the examination be exclude as per condition section ? Really curious then what is 80% coverage they have advertised. I have requested for my policy contract and will go over it myself. I think if i have opened a saving account for them and just place the money there i wouldn’t have felt so cheated by... Read More


thepingclan
5/1/2020
I see mostly negative comments about Petsecure, how do they achieve a 4 star rating? I personally have not had good experiences with this company.


G
Gayle W
4/17/2020
PetSecure has been awesome to deal with. They are very personable and helpful in giving a quote, setting up a policy, and answering questions you may have. This was my first time getting pet insurance for my cat and I'm very glad I did. The vet submits your claims so that is very easy they just need your signature, you get an email when a claim has been received and it is quickly processed and direct deposited in your account. You can access your client portal anytime for information regarding claims or anything else. The premiums are great and set up as pre-authorized debits so they come out of your account each month. Unfortunately, I recently lost my service feline Mitzy traumatically... Read More


B
Brittany
3/9/2020
I truly didn't want to have to write a negative review of this company but I feel like if this helps someone else, it is worth it. I signed up for Petsecure for my four pets in Feb 2019 on their basic plan. After paying into it for 10 months, I found that I wasn't meeting their required deductible and I called and cancelled the plan. Within a month I worried I had made a mistake as one of my cats began coughing and the testing ended up costing $900 (it ended up being an issue due to hairballs). I called back right away and asked to be put on their "secure 4" plan - for 2 dogs and 2 cats, this equated to $355/month but I figured it would be worth it because it included a... Read More


Catherine M
2/6/2020
Complete SCAM! I was only with this place for 3 months and it was an absolute nightmare. My dog had a UTI last year and received treatment for it. She then got an allergic reaction to some food she was on and was given a steroid. This induced another UTI and was given medication and well as a powder to prevent diarrhea. I spent over $600 in this time frame and was ONLY reimbursed for $133. First I had called to see why the claim was taking SO long and they had told me they needed more information, which I wasn't aware of because I received no call whatsoever( This could have sped up the process by weeks). I spoke to multiple people and every time I spoke to them it was a different... Read More


sjohalsrt8
11/28/2019
Ya I would prolly stay away from this insurance provider, my dog has allergies and he has been to the vet for tests and what not, and I got a email from them today saying they are cutting my coverage from 80% down to 50% cause how many times he has been to vet and claimed!!! I am now going to cancel and go back to my original provider since I switched original to them thinking they were a good group to go with!!! But fudge that -- my baby had issues and now I’m getting punished cause I claimed his issues


Verica P
11/14/2019
One word HORRIBLE!!! Just wondering how on earth they have 4 stars with so many negative reviews??!! Our healthy dog had some dental complications and surgery that was done a month ago. We have just received a check on $300....pure scam!! If I was smart enough I would have $6,000 on my saving account by now if I was not paying them on monthly bases $75 for 6.5 years.


ftremblay
11/1/2019
je me suis abonné a petsecur et une semaine après un de mes chien avait un problème de la hanche et il on exclu de ma police et ne veulent pas payé pour son problème de hanche, après avoir encaissé 2 paiement de 50$ chaque chien alors total 200$ et pour me faire dire qu il ne couvre pas mon chien wow faites attention c est vraiment pas sérieux et c est pas vrai qu il prenne a cœur la santé de nos animaux dessolé mon review va être un gros 0 j ai bien fait de canceller et dommage d avoir perdu 200$ pour une cie pas fiable merci


Mark M
6/3/2019
Absolute scam. If your pet becomes ill they decrease your coverage to the point where you might as well not even be paying for coverage.


Chantal B
2/4/2019
I am already not impressed with this company. I called on February 2 to get a quote and the CSR told me he was in Alberta and couldn’t help me so he took my coordinates and told me someone would call me the following Monday after 10am and I’m still waiting for their call. If that is representation of your customers service thanks for letting me know in advance i will call another company.



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