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Trupanion Pet Insurance Canada Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
113 Customer Comments & Reviews - see all comments
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Although Trupanion offers pet insurance coverage for all North America, the company was originally founded in Vancouver in 1998 as Vet Insurance Corp before opening its doors as Trupanion in the US in 2000. Trupanion continues to be one of the largest, most trusted providers in its home country of Canada. Trupanion provides coverage for over 750,000+ cats and dogs in one simple, easy to understand plan that pays 90% of actual costs with no payout limit. This includes prescribed medications, surgeries, medically-necessary hospitalizations, diagnostic tests, and other treatments.

Trupanion's policies include a wide range of coverage options making the company an excellent choice for pet insurance. You can enroll your pet from birth up to 14 years of age. They are the only company that can pay your veterinarian directly at time of checkout to eliminate the reimbursement model.  Trupanion prides itself on paying out more on the dollar than any other pet insurer on the market. To date, Trupanion has paid out nearly $2 billion in claims.

Plan details

 Type of contract

 Premium charged month to month

 Enrollment age

 Birth date -14 years

 Waiting period

 5 days for injuries. 
 30 days for illnesses.

 Injuries that occur within the first 5 days on enrollment,   and illnesses that develop within the first 30 are not   covered.

 Out of country coverage

 USA, Puerto Rico

 Claims and policy price

 No increase in premiums due to claims made

 Age limit

 14 years old

 Annual deductible

 No annual deductible, a per-condition deductible may   apply.

 Payout limit

 No payout limits

Cancellation policy

Policies can be cancelled by sending notification in writing via mail, fax or email. Policies cancelled within the first 30 days without any claim submissions will receive 100% of their money back.

How much is it going to cost you?

A variety of factors can influence your monthly premium cost:

  • Average of treating illnesses and injuries for similar pets in your area
  • Pet’s breed, age, gender
  • Geographical location
  • Deductible (higher deductible – lower premium and vice versa)
  • Optional additional coverage (Trupanion has 3 riders you can add on to your core policy)

What you pay

  1. Veterinary examination fees
  2. Deductible
  3. 10% co-insurance
  4. Federal/ State/ Provincial/ Local taxes
  5. Costs not covered by the policy

What does it cover?

Accident and Illness Coverage

  • Hospitalization
  • Surgery
  • Diagnosis
  • Prescriptions and medications

Additional Coverage Riders

Recovery and Complimentary Care Rider

  • Rehabilitative therapy
  • Acupuncture
  • Hydrotherapy
  • Chiropractic
  • Behavioral modification therapy
  • Homeopathy
  • Naturopathy

Pet Owner Assistance Rider

  • Liability coverage for third party property damage
  • Advertising and reward costs
  • Boarding fees if you become hospitalized
  • Vacation cancellation costs due to an accident
  • Cremation and burial fees caused by an accident

Breeding Rider

  • Injuries related to breeding, whelping and queening

Emergency Dental Coverage

Therapeutic diets, herbal therapy, and supplements

What’s not covered?

  • Pre-existing conditions
  • Preventive care treatments (vaccinations, flea control, de-worming)
  • Exam fees
  • Sales tax

Summary

Trupanion has comprehensive coverage, no payout limits and 24/7/365 (including holidays) customer support all make it an excellent choice for financially protecting pets and pet owners against any sudden illness or accident. Like many of the top pet insurance services, it does not cover pre-existing conditions. The company's 90% reimbursement rate and no payout limit is just about the best deal you are going to find. Trupanion is the only pet insurance company who can pay your veterinarian directly, within seconds, at time of checkout. If your veterinarian does not offer Vet Direct Pay, Trupanion processes the majority of their claims within 2 days, many within minutes. There seems little going against Trupanion in terms of the overall quality of the services they provide. If you are looking for pet insurance in Canada, Trupanion is a must-look-at option.

Terms and conditions apply, please see Trupanion.com for full coverage details.  Trupanion is a registered trademark owned by Trupanion, Inc.  Underwritten in Canada by Omega General Insurance Company. 

 


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113 Customer Comments & Reviews

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echan99
6/25/2017
This is the shock when I received this year premium update this month. Since I enrolled the pet insurance been 10 years, the insurance increases every year non stop. Last year my premium is $87.38 but from August my premium will be 125.64. Close to 50% increase and it is unacceptable. If you want to buy pet insurance from Trupanion be aware this big jump.


D
Dana
6/24/2017
I can attest that claim processing is very quick, but the annual premium increases are crazy! I have 2 cats and they are pretty healthy but Trupanion just advised me tgat they have increased the cost for my 17 year old senior cat by $60.00 per month, so that will bring my total for both cats to $215/mth. I figured out I've probably paid about $10K since enrolling them and have been reimbursed about $1,500 in all that time. I now have to choose whether to cancel insurance for one or both, raise my deductible, or just start putting money into a separate account monthly to pay for vet bills. Here I was trying to be a responsible pet owner and I feel like I'm being totally gauged. If i... Read More


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apcarr71
6/22/2017
Claims process is efficient BUT I keep having to raise my deductible to lower the yearly premium increases per month, so I never get anything back for claims after deducting office costs etc...My premium was $40 7 and 1/2 years ago and I just received another letter (surprise, surprise...was waiting for it) that my premiums are increasing $10 a month. Every year my premiums have gone up and up until this year it was always "increases in veterinary costs in your area..." BS excuse! This year they've become more creative and made a list as to why your costs go up....age, how long you've been insured, vet costs, a mathematical equation determining costs that haven't occurred....BS!!! Just... Read More


V
Vitalwerk
5/16/2017
Started 4 years ago with a dog 1 year old...signed contract for not more than a 20% increase a year...which they did every year..until year 4 in ..they increase the monthly rate by 44.3 %...apparently the contract canged in 2016 and they took the 20%t and are now increase the rates to what they want..now it is .44.3%...more than last year...for a 5 year old dog ..185.59$...she is healthy. .but needs a hormone replacement for $20..a month...bad bad health plan.. go shopping early for a plan where they don't change it to their liking....bad , bad company...


Erin C
5/3/2017
The last three years they have not only taken away stuff for my coverage but increased the premium over $20 EACH year. Omega General Insurance Company is awful


Kim W
5/1/2017
I would have to give trupanion 5 stars for how they handle their claims, however their prices just keep creeping up and I am now paying almost 75.00 a month to insure a 4 year old male bulldog who I have never filed a claim on. I will say that the insurance was worth it on my female dog as they covered over 9000.00 in a year and a half for two bowel obstructions on this dog. I have never had pet insurance before but when we got the Bulldogs it was advised. Now I'm wondering if I should keep paying this insurance On my healthy male. I did at one point have my cats insured also, but it was costing me well over 200.00 a month to insure the dogs and cats which I just couldn't afford anymore. I... Read More


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stephen g
4/28/2017
massive unwarranted premium increases every year: beware!


W
Wayne
4/27/2017
I have several Yorkshire Terriers. They started off at 35 per month and then they introduced a price increase with a deductible. Prices kept going up by 10 to 15% per dog per year. I get that the costs to them keep going up so no problem. The i just received an email from them saying the renewal of 2 of my yorksire terriers that have never had much issue at all have now gone up by 50% (From under $60/month to over $90/month). I immediately called and questioned it. They said the average cost of Yorkies in my area had risen. Vet clinics have purchased new equipment and training and a myriad of other excused. I called my vet and they said their pricing has risen over the last year... Read More


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antonella
3/29/2017
Trupanion seemed great at the start but I was confused by how much my annual rates went up each year! I had 2 cats on their plan for just over 2 years and my monthly payments went from $80 for both cats to $160 per month for both!! Their previous rate increases were never that bad so I let it slide, but after this last increase, no way! We are all better off putting $100/month away in a JAR for every year of our pets life and you'll be much better off then flushing your hard earned $$ down these guys' toilets. My favorite part is how they justify the rate increases by saying they are bringing us TOP MEDICAL treatments and new technologies, really?? where?? And how in the hell does that... Read More


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Amanda
3/28/2017
AVOID AT ALL COST!! They twist veterinarians words so that they don't have to pay anything out - I've seen it happen both to my dog and many of my clients over the past 5 years working in the veterinary field!



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