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Rover.com pet-sitting website in-depth review.


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
102 Customer Comments & Reviews - see all comments
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Rover.com is a website that connects pet parents with loving, local dog sitters. It’s the country’s largest network of dog lovers for hire, with over 25,000 pet sitters nationwide who can easily be accessed online. Services offered by pet sitters include dog hosting (the sitter watches the dog in their home), dog sitting (the sitter watches the dog in the owner’s home), dog walking, and dog daycare. Rover.com also offers premium insurance, 24/7 support, and a reservation guarantee, at no extra cost.

Availability: (Nationwide)

Pet Sitter Rates
$25 per day average

Payment Options

Credit card (Visa, MasterCard)
PayPal

Pet Sitting Location

Pet Hosting (In the Owner's Home)
Pet Hosting (In the Sitter’s Home)

Pet Services

Dog boarding
Day care
Pet sitting
Dog walking
Transportation

Setting an Appointment

Self-Service: Online

Search sitters, send messages, book and pay, all through Rover.

Full-service: Telephone

Call Rover Premier, and a consultant will handle the details, matching pet parents with the best sitter to meet their needs.

Pet Insurance – Included with all services

Universal insurance coverage for stays and services booked on Rover

Medical coverage

$25,000
$250 deductible per claim

General liability (Bodily injury and property damage)

$2,000,000 per occurrence
$3,000,000 general aggregate
No deductible

Professional liability

$1,000,000 per occurrence
$1,000,000 general aggregate
No deductible

Fine Print

Limited one-time refund

Requests for refunds should be sent within 48 hours of the end of your pet’s stay. This excludes any fees payable to Pet Care Service Providers. In cases where Rover.com determines that a Pet Care Service Provider violated policies in connection with a service, Rover.com may provide pet owners a refund of all fees charged by Rover.com.

Identity and Background Verification

Rover.com does not attempt to confirm any user’s purported identity or background. Users are responsible for providing true, accurate, current and complete information about themselves. Users are advised to maintain and update any information so it remains true, accurate and complete at all times. Rover.com offers optional background checks through a partnership with First Advantage that verifies that a sitter has not committed a felony or violent crime, such that there would be reason to believe that animals would be in danger while in their care. Rover.com does not investigate any user’s reputation, conduct, morality, criminal background or verify information submitted though the services.

Cancellations

If you book a reservation with a sitter, then you have to cancel your reservation, which does happen, Rover.com will return the funds to the pet owner in accordance with the sitter's cancellation policy. Policies may vary from sitter-to-sitter. Rover.com, however, isn't obligated to intervene in any dispute between users regarding any cancellations and/or refunds outside of Rover.com cancellation policy (if any), regardless of whether Rover.com collected any money on behalf of a pet care service provider or third party service provider. It's really about you knowing how the sitter you choose operates, then being respectful with your sitter in the event that an unforeseen emergency comes up or your travel plans change last minute.   

Rover.com Summary

Rover.com is an excellent gateway for pet parents searching for pet-sitting services. Its nationwide network of over 25,000 loving pet sitters makes it the most extensive online database of its kind. It’s easy-to-use messaging system and secure payment portal allows pet parents to find, book, and pay for a sitter—and remain in touch throughout the stay. Rover.com offers premium pet insurance which includes medical coverage, general, and professional liability, giving pet parents an extra layer of protection. With Rover.com, loving neighborhood sitters are backed by the support and security of a nationwide company. Overall, Rover.com is a robust yet simple tool for helping pet parents connect seamlessly with pet-sitting services.

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Customer Comments

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Sherrill N
11/14/2023
We will never use Rover again. We've been charged $54.23 for a time we did not even use them, plus our sitter is $30 a night, so the amount doesn't even make sense. There is absolutely no way to contact Rover. We disputed the charge but it came back verified. We are powerless to have the charge removed. Super terrible customer serivice.
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Pam H
9/22/2023
I had a sitter reserved and paid for several weeks before our trip.. She canceled less than 24 hours prior to our departure. There is no way to contact Rover and speak with an agent. I will never use this service again.
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fyezah23
9/7/2023
This was the second time we used Rover. First Time: The woman gave my pet the wrong food, and he passed away 3 months later. He was a medical cat. My lessons learned were that I went with a cheap sitter and probably did not look for reviews as much as I should have. Second Time: This was just last week while we were on the other side of the nation. I had three walkthroughs with this person, he had plenty of great reviews. I come back to a house where my window sill was broken, my pets did not have water, my dog was crated most of the time, and worst of all: There was evidence of drug usage in my home. My car also seemed like it had been driven, and my pets were not very happy. I... Read More
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lisachap
7/12/2023
Marlen V didn't watch my puppy and he was injured. She refused to take him to the vet with the free coupon. Rover still has her at 5 stars, so I don't trust their reviews at all.
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Belinda W
6/15/2023
I had a bad experience last week with Rover. I booked a dog sitter on Rover for 4 nights. There was a mistake and the wrong person was paid $160 while another sitter already had my dog. I called Rover. They fixed the error. They credited my account for $160 and paid the correct sitter. However, they took an additional $220 from my account. They said they would credit me another $160. I don't know why they aren't crediting me for $220. However, it is now 5 days and I am still waiting for my money. Do I have to take them to small claims court to get my money back?
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T.F.
1/31/2023
Rover.com (San Francisco), sitter [Che-Yuan L.] broke my dog's leg! I explicitly told him NOT to let my dog run off leash in a park, he ignored my request. Later, he claimed that my dog mysteriously hurt his leg "jumping" in his apartment (note: his profile stated that dogs are not allowed on the furniture.) My dog has a fractured leg that could not have happened from simply jumping (at home he jumps from the sofa & bed w/o issue). Avoid Rover.com at all cost!
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Sylvia A
12/23/2022
I paid for boarding for 18 days. Handed my dog over and 6 hours he was no longer with the boarders, there was a hole in their fence and he had escaped. I had five days of worry and emotional destress. He was exposed to a major highway and could have killed. He was found on the fifth day and spent the remaining time with a friend. I have asked for a refund and was told they had refunded the money in October. They were not paid until November and the stay was in December. They are responding to me with rubbish. Don't risk your dogs life with rover.
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k9critter
11/6/2022
Sitter did not show up last day so we had to make arrangements long distance for three dogs to be taken care of. Sitter was late to every appointment each day they did watch our dogs. Once we got back it took two days of trying to contact the sitter to get our keys back finally they got back to us just to tell us they lost our house keys. Rover could have cared less not even an apology for the issue. All they said was lock smith is not covered by our guarauntee. Had not even asked for anything in return was just voicing our concerns. Very disappointed and will not use or recommend.
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Ja K
9/1/2022
Dangerous! 5 star sitter didn't do anything she was told. Found medication on the floor, cat was left outside, w/o telling me, left w/o telling me, etc. Working with Rover about this right now, but it just is a very dangerous business model. It's like hiring someone off Craigslist. You know, your sitter can just not show up and your trip will be ruined and Rover is not responsible. You are hiring an independent contractor, not Rover. NEVER AGAIN!
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muffinmolina
8/6/2022
In the past, I have used this pet sitting service for my 2 toy poodles (7 lbs. each) in Florida and have been happy. But the experience in NYC was extremely disappointing so I question how they screen both the sitter and the apartment the pets will be staying in. My experience demonstrated that they do a very poor job of both. Plus, some of their sitters are extremely expensive - daily rates run from $100 - $75 to care for one dog. I was dropping my dogs off at the sitter's apartment on the Upper eastside - a very tiny and cluttered studio - only to find a huge Doberman Pincher was being cared for, in addition to her own dog. The apartment was so small and cluttered that it was... Read More
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Top Rated
  • Over 25,000 pet sitters nationwide
  • Complimentary premium pet insurance
  • 24/7 support and Rover reservation guarantee
  • Sitter background checks
  • On-call veterinary assistance
  • Daily photo updates of your pet via free mobile app (IOS & Android)
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