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Pella Replacement Windows (Home Services Funnel) Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
52 Customer Comments & Reviews - see all comments
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Pella is a manufacturer of building materials such as roomside blinds, insynctive products, doors, glass cleaner, doors and windows. The company provides awning, double-hung, casement, single-hung, specialty, sliding, bay, special shape and custom widows. Pella offers personalized window replacement solutions with local Pella professionals.

Services and Features

Pella offers design your own window solutions. The company lets clients choose from vinyl, fiberglass and wood window frame materials. Vinyl Windows includes Pella 350 Series, Pella 250 Series and Encompass by Pella. Pella 350 Series has 54%-83% energy efficiency that has triple-pane glass.   

This replacement window provider manufactures casement, double-hung, casement, awning, sliding, custom, special shape, bay, single-hung and specialty window.  Pella offers in-home consultation to check the suitable window types for your home.

Wood Windows by Pella has 3 different kinds such as Designer series, Pella 450 series and Architect series. These windows have energy efficiency of 53%-74%. Clients can choose their preferred exterior colors, grille patterns, shapes, sizes and design.

Fiberglass windows are durable that can survive sub-zero cold and extreme heat.  The company offers Pella Imprevia that has Duracast material with energy efficiency. Pella provides free quotation for the cost of replacement of your windows.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✔

Online Brochure

✔

Free Home Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✗

Picture Windows

✗

Egress Windows

✗

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✗

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✔

Aluminium

✗

Energy Efficient Windows 

Thermal

✔

Triple Pane

✔

Double Pane

✔

Energy Star

✔

Plan Details 

Warranty

Limited Lifetime Warranty

Installation Fee

$99

Price

Not Stated

Replacement Windows at Pella

Pella is a good choice for clients searching for a more personalized touch for their windows. This is ideal for clients who would like to upgrade their current windows rather than just replacing it with standard window brands. Its free in-house quote services takes convenience to another level and ensures that your window replacement is handled correctly the first time, every time.

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52 Customer Comments & Reviews

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pennyhill7993
8/26/2024
The problem I have with Pella windows is that their products are all proprietary and no one outside of Pella has the tools to do repairs on the windows. Pella is a window company, not a glass company, so if you have a bad insulated glass unit (either from failed seals or broken glass) they will recommend buying a new window to fix a broken piece of glass. They don't do glass repairs/replacement and won't let anyone else do the repairs. That's a problem.

jmtsalazar
7/30/2024
We are very impressed with Pella windows replacement. From the salesman, who worked with us to fit our budget, to the scheduling department, who kept us informed of the progress on our order, to the wonderful installers. I can't say enough about the installers. Not only did they do excellent installation work, they also covered everything before they started, and cleaned up after themselves when they were through. Hugs and kisses to Pella!

mugsy6259.wc
5/31/2024
My wife and I recently purchased a Lifestyle series bay window . This window was not cheap . We opted to go with an unstained wood bay window so we could apply the color needed for the area .After staining the bay window we noticed that wood was improperly smeared with glue and not removed from the wood sill and that one of the window screen locking pieces on the frame was damaged . I called customer service on three occasions and got the same response each time . " I will pass it on to my managers " . The stainable wood on the window that I ordered was Maple . What came was a Maple sill and a Maple header . Everything else was a soft pine material that scratches easily even with multiple... Read More

Michelle L
3/6/2024
It should be a zero. Buyer Beware This company is horrible to work with and does not have the professionalism to call their customers. https://www.bbb.org/us/fl/jacksonville/profile/windows/pella-windows-and-doors-of-jacksonville-0403-43124487 Jacksonville Pella Windows and Doors is an unprofessional company that lacks basic communication skills with customers and employees. Each department works independently so it is up to the customer to figure out if you need to talk to sales, service or install. If you have any issues with the installation, you are trapped into a nightmare. No one knows the status of the items damaged or missing. Communication is via text message with no... Read More

G
Gary
2/12/2024
After a rocky start, Pella came through with flying colors at the finish line. The two Pella service men just left. They were very nice, respectful, caring and did a great job. I’m totally happy with my choice to go with Pella. Thank you Pella for tolerating me. After the death of my lovely wife, I may have been too hard on you and I’m sorry. Great job, Great Product, Great People.

G
Gary
1/11/2024
PLEASE READ! I spent or I should say, wasted $21,000.00 on Pella windows and a sliding door. I regret even calling them for an estimate. Never, never just believe a salesman, they get paid by lying to people. My experience with this company has been absolutely terrible. I had a professional window cleaning company here after the corn harvest across the road. He found problems with Pella, I called Pella to tell them of the problem. Now, I just talked to Mary at Pella, I asked if she would listen to me, her response, I’ll try. Is that really how you want to be treated as a buying customer? I had Andersen Windows out here after Pella sent three people here to look at the damage. They said, we... Read More

G
Gary
1/9/2024
BEWARE! I bought Pella windows and sliding door. If I could give them a zero I would. I spent $21,000.00 at Pella. Now they treat me like yesterday’s trash. They won’t even answer my call. I urge yo to shop around before you buy from this company. The salesman made all kind of promises. He came once to get a check, came back to get more money and promised he would be there the day they finished. I didn’t see him for over a year. I had problems right away. The workmanship was terrible. They had to come back three times and it’s still not right. I urge, especially my Fellow Veterans, don’t get taken by these evil folks. Get a couple estimates and be sure to call Andersen. They came out,... Read More

Robert S
11/9/2023
On 4/27/23 I purchased 4 Pella vinyl windows. On 5/11/23 when it rained, water ran inside my windowsill and onto my carpet. I notified Pella and they sent a Tech out that informed me that he told Pella that the windows were a bad design. They were unable to resolve the problem after two attempts, so I filed a small claims suit against Pella Windows on 10/20/23. I presented evidence with photos of the water leaking when the technician was here to repair the windows. The technician cut a hole in the bottom of the frame of the window. The judge was biased and made a remark to me, stating " what make you think that I would decide in your favor." I would never recommend this company to... Read More

brettv
10/2/2023
Stay away from Pella. I have been totally screwed by them 2 times. The windows came broken, and several were missing from the order. They took the broken windows back to the warehouse and then said that they didn't. I helped load them on the truck for them. I was then forced to pay for the broken windows and even the windows that weren't delivered. I wish I could leave a negative 5 review. also the salesman Joe lied about almost everything..

john.emh
9/12/2023
4-5 years ago, I spent nearly $100,000 to install all new Pella windows and doors in my house. Today, when it rains, all three of my Pella sliding glass doors leak. These leaks have caused significant damage to my home. A Pella service person recently came out to inspect the problem and determined the seal around the glass on the doors has failed. He said that 8 of the 12 glass panels (4 panels per door) in the doors need to be “reglazed”. That’s a 67% fail rate in a relatively short time. Pella just informed me I’ll need to pay $500 per glass panel to have them reglazed since they only carry a 2-year warranty for labor. The warranty to reglaze only carries a 1-year warranty. Based on my... Read More

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