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Pella Replacement Windows (Home Services Funnel) Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
52 Customer Comments & Reviews - see all comments
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Pella is a manufacturer of building materials such as roomside blinds, insynctive products, doors, glass cleaner, doors and windows. The company provides awning, double-hung, casement, single-hung, specialty, sliding, bay, special shape and custom widows. Pella offers personalized window replacement solutions with local Pella professionals.

Services and Features

Pella offers design your own window solutions. The company lets clients choose from vinyl, fiberglass and wood window frame materials. Vinyl Windows includes Pella 350 Series, Pella 250 Series and Encompass by Pella. Pella 350 Series has 54%-83% energy efficiency that has triple-pane glass.   

This replacement window provider manufactures casement, double-hung, casement, awning, sliding, custom, special shape, bay, single-hung and specialty window.  Pella offers in-home consultation to check the suitable window types for your home.

Wood Windows by Pella has 3 different kinds such as Designer series, Pella 450 series and Architect series. These windows have energy efficiency of 53%-74%. Clients can choose their preferred exterior colors, grille patterns, shapes, sizes and design.

Fiberglass windows are durable that can survive sub-zero cold and extreme heat.  The company offers Pella Imprevia that has Duracast material with energy efficiency. Pella provides free quotation for the cost of replacement of your windows.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✔

Online Brochure

✔

Free Home Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✗

Picture Windows

✗

Egress Windows

✗

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✗

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✔

Aluminium

✗

Energy Efficient Windows 

Thermal

✔

Triple Pane

✔

Double Pane

✔

Energy Star

✔

Plan Details 

Warranty

Limited Lifetime Warranty

Installation Fee

$99

Price

Not Stated

Replacement Windows at Pella

Pella is a good choice for clients searching for a more personalized touch for their windows. This is ideal for clients who would like to upgrade their current windows rather than just replacing it with standard window brands. Its free in-house quote services takes convenience to another level and ensures that your window replacement is handled correctly the first time, every time.

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52 Customer Comments & Reviews

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Tom M
9/6/2023
no one should ever purchase a Pella product. they do not service what they make. I can't speak to the quality of their current products, but products a few years old have design problems and Pella just does nothing to service the products. I am an architect and would never allow these on a project.

M
mjfpazzo
7/10/2023
The Pella hardware of my door handle broke while still under warranty. The antique bronze color was no longer offered so Pella replaced the hardware with a nickel colored one. This was unacceptable as that was the only hardware in my entire house that was not antique bronze. The repairman and the phone support offered no alternatives to color match. On my own I was able to figure out the true manufacturer and supplier of the door hardware that Pella uses and on their website they had antique bronze. Pella buys from this source but did not offer this information to help me. I then bought a new handle that matched the rest of my hardware despite Pella telling me that there was no hardware... Read More

johnschwaebe
6/20/2023
Replace our home with Black Lifestyle and Reserve Series windows and doors. The doors are amazing engineered and look beautiful. We have had no problems with delivery or the installation.

c.daleo
3/19/2023
We signed a contract with the Brea, CA Pella Corporation on 2/25/22 for French doors. Over five months later (and beyond our contract time of 4-5 months, after numerous delays and cancellations on their end) on 8/4/22 they tried to deliver damaged and bowed doors that were not installable. We immediately emailed Adam Ring the “Customer Service” manager to cancel because we did not trust their product due to obvious lack of quality control. Adam Ring refused to cancel our contract and is now trying to send us to collections for a product that was not only in unworkable condition but one we sent back. We have reached out to numerous individuals at this company but they refuse to help us even... Read More

K
Katherine H
2/18/2023
Do NOT use this company. Shockingly horrible. They ordered the wrong sliding doors for us and refused to admit it even with all our evidence. We lost all the money and had to reorder sliding doors/pay again b/c the openings were made for those specific doors. Hated giving them more money. They were delivered and they'd sent the wrong screens, so now we waited for those to arrive. Seriously was two years from beginning to end and so much stress and wasted money.

L
Larry
6/8/2022
Within 4 months of purchasing a pella sliding patio door parts fell off and dirt accumulated in the track inside the house. Pella sent a technician out in about 2 1/2 months, fixed the door but dirt still comes in the house. The next technician said that it is just a low quality product. A $800 low quality product. A pella company representative said the same thing. If you buy a door around or above the $2000 price range then you should not have that problem. Pellas lifetime warranty doesn’t exist if you purchase it through Lowes. And if it’s past 90 days then Lowes says that it is up to pella. Past 118 days and a credit card company won’t do anything. I would not put a pella product on a... Read More

N
N. A
5/18/2022
Don't buy Pella windows. We spent $30,000 to replace most of the windows in our house. Half of the windows were improperly installed causing leaks that were slowly causing damage we were unaware of until finally a driving rain from the east caused thousands of dollars to damage to our ceilings and walls. Pella was notified of this in October but didn't sent a so-called tech until the end of January. He came with snow on our roof. Didn't do anything, charged us $150 for nothing and we set up another appointment for a month later. When the repairmen came they took the outside coverings off the two leaking and told us the windows weren't flashed or caulked in. Seven windows improperly... Read More

sbbolt886
4/11/2022
We will not buy Pella again. We loved the doors we had installed a few years ago, but this time we were very disappointed in Pella. We learned that they do not make their doors any more and the craftmanship shows. It took almost 1 full year (-2 weeks) before we got our door installed. This is because of the poor quality door they first sent to us and the lack of communication. After 24 emails/calls and one year later we did finally get a decent door installed, but we are done with Pella.

M
Mike
4/4/2022
NEVER BUY PELLA WINDOWS!!! One of the screens on a Pella Window on my house disappeared, probably blown off in a wind storm. Pella made me jump through ridiculous hoops to try and buy a replacement screen. Ending with quoting me a price for a SCREEN that was more than I paid for the window!!! Ridiculous! If it were an Anderson window it would be about $40 for a new screen.

lisacart2040
12/6/2021
I purchased several thousand dollars worth of Pella windows and doors between 2017 and 2018. I used a certified installer from their website who I had to later terminate. Pella was extremely unhelpful in finding my another installer. Once I did find an installer, they were not helpful when asked to help us resolve issues with small parts that were missing, or a motorized window that was not working. I am/was willing to pay for parts but no one would even help me or call me back. I was very disappointed and would never recommend Pella. Worst customer service. They do not care about their customers.

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