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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
961 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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961 Customer Comments & Reviews

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Sharon S
1/20/2021
If you are a Veteran looking to refinance, stop looking and give these guys a call. You will not regret the decision. First time to refinance for me and these folks were very patient, explaining everything about the process, timeframes etc. My loan team was always available, by phone or email, with prompt answers to any of my concerns. Saved me a ton of money and the whole thing was virtually stress-free. You can't beat Veteran United's good old fashioned customer service.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Wow, thank you SO much for sharing this feedback with us, Sharon! Great customer service is so important to making the loan and refinance processes go smoothly, and it makes my day knowing that was your experience. Enjoy those savings! :)

J
John R
1/13/2021
The people we worked with were awesome. Everyone was very professional, friendly, and very helpful. Unfortunately, we do have a complaint though - immediately after beginning the loan process we began receiving annoying spam calls and emails. They haven't stopped. Not sure if they sell info or if there is some security problem, but it's the one thing that would have me giving Veterans United, as a company, less than an outstanding rating.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Hi John, thank you very much for providing this valued feedback. While I am glad that overall, you have had a great experience with your team, I am sorry to see you've been receiving so many calls. I am including the link to our privacy policy so you can see what information we collect, how it is used, and options for opting out: https://www.veteransunited.com/privacy/. Please do let us know if you have any questions about opt-out provisions for your information by calling my team of Client Advocates at 1-800-212-5200--we'd like to help!

W
William G
1/13/2021
My Veteran's United kept us on track and were very helpful in when we had questions. I would recommend them to all my friends looking to refinance.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm thrilled to hear it, William! Thank you very much for the wonderful review.

Victor D
1/12/2021
VU's personnel were very helpful when I got my home loan, and to Refi that loan to a lower term! The process was transparent, and fair. Highly recommend using VU for a loan!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you very much for the review and recommendation, Victor! I'm so glad you had great experiences with your home loan and refinance processes. Cheers!

Pratik K
1/9/2021
I had a great experience with Veterans United. Very professional and they really look out for veterans.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for the wonderful review, Pratik. It makes my day to know you had such a good experience!

Steven J
1/5/2021
This refinance process has been very efficient and professional. I am very satisfied with the Courtesy provided.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I am happy to hear your refinance has been efficient and professional, Steven. Please do let us know how we can improve even further to make sure you are having a 5-star experience!

John M
1/2/2021
Their commitment to Veterans needs in their home search process is beyond my expectations. Their professionalism and extraordinary commitment to help Veterans is beyond exceptional. My experience with Veterans United VA Loans has been fun, exciting, and easy. I highly recommend them.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Wow, what a review! It is wonderful to know that your team exceeded expectations in providing great customer service, which allowed you to feel what you are supposed to feel when buying a new home: Excited!!! Thank you for the kind words, John.

S
Shaquwanda B
1/1/2021
The best!!! You will not be disappointed as everyone is helpful and so kind. The entire process was just a breeze but great workers do this for their customers!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm so happy to hear it, Shaquwanda! Thank you for the kind words, and have a Happy New Year!

apvaldessr
12/31/2020
Refinancing was a breeze. It was truly a no stress process. Good job!!!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm glad to hear it! Thanks for the review, and have a Happy New Year!

Kyle H
12/29/2020
They made the process of home ownership a reality with ease.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you, Kyle! Congratulations on your new home, and have a Happy New Year!