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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
961 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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961 Customer Comments & Reviews

Loading Reviews ...
stanwykretowicz
11/30/2020
Listened to your rating of this company. It is not what you say it is and now just waiting for them to ask for a pint of blood. Not worth the time and will recommend Veterans 1st through Wintrust to everyone i know. This company sucks

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Stan, I'm sorry to hear you are not enjoying your experience with us so far. The mortgage process certainly requires a healthy amount of paperwork and verification in order to move closer to the finish line, and I know that can be frustrating at times. Will you please contact our Client Advocate team to provide a few more details about what is happening to make you feel this way? My team can be reached at 1-800-212-5200 or by email at ClientAdvocate@veteransunited.com. Respectfully, Jillian J., Client Advocate

Cyndia R
11/26/2020
Veterans United is 100% recommended to all Veterans trying to buy a new Home. Thanks!!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
You recommendation is so, so appreciated, Cyndia. Thank you very much!

Cyndia R
11/26/2020
Veterans United is 100% recommended to all Veterans trying to buy a new Home. Thanks!!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thanks so much, Cyndia!

M
Michael G
11/25/2020
The loan process is very thorough and there were some special circumstances involved in my loan because of my retirement at the beginning of the process. I thought there would be no way I would close on time because of these circumstances. However, my loan team of Scott and Sammie helped every step of the way and sure enough we closed on time with better rates than originally quoted. Great team, great job and thanks for making our Texas dream come true.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I'm glad to know you had a great experience, Michael, and that you were able to close on time! Thanks for your review and praise for Scott, Sammie, and the team, and congratulations for your Texas dream come true!

M
Mark C
11/22/2020
Veterans United is a tried and true organization that’s stands by their commitment to helping Veterans through the home buying process. They provide a wealth of experienced advocates that educate and guide you through the entire home buying process making it painless and enjoyable. My wife and I were even able to refinance after just barely 1 year of purchasing our home and were qualified to reduce our interest rate by 1.25% with absolutely NO MONEY DOWN!!! I highly recommend all Veterans to take advantage of all of their support and resources to acquire your home ownership goals and dreams. Thank you Veterans United for helping my wife and I become proud home owners!!!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Mark! Your review is just awesome--I'm thrilled to know that your homebuying process and refinance were so smooth. Congratulations on becoming proud new home owners!

A
Andrew S
11/21/2020
You guys are great to deal with! No hassles, no gimmicks, straight forward..easy!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thanks for saying so, Andrew!

Angelo P
11/18/2020
We purchased our new home without using a realtor! I now realize why they charge such a high fee (although too high)! There were many stumbling blocks that we were faced with, however, our loan specialists walked us through everything from home inspections to the survey, and much more! I would very highly recommend Veterans United for any VA loan!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you so much for the kind words, Angelo. It absolutely makes my day to read that your loan team offered great customer service and guided you through each step of the loan process. Congratulations on your new home!

Jonah P
11/14/2020
Awesome team, awesome people. Makes the home buying process easy and fun.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Awesome review! Choosing and buying the perfect home SHOULD be fun, and I am thrilled to hear it was just that for you! Thanks so much for the feedback Jonah, and congrats for your new home.

John H
11/13/2020
Highly recommend Veterans United Home Loans. The loan team was phenomenal with great customer service. The process from beginning to closing was made easy due to the combination of staff and loan team.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for your review and recommendation, John! It truly means the world to us.

A
adam o
11/12/2020
My family and I are very thankful for the great customer service and overall level of effort that Jamie and the entire VU team provided to us during our very first homebuying experience! We purchased our house entirely online during a pandemic and VU gave us the level of confidence to do so! They were always accommodating to our circumstances and ensured we were informed and up to date throughout the entire process.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for sharing praise for your loan team, Adam! We know that COVID-19 has affected so many, and in so many ways. I am glad to know that the level of customer service your team provided gave you the confidence to pursue homeownership in spite of that! Congratulations on your first home purchase!