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Veterans United | VA Loans Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
947 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating.

Like all VA loans, mortgages offered through Veterans United are insured by the US Department of Veteran’s Affairs. Because of this, the company is able to offer loans with significantly more favorable conditions to service members and veterans than usually available to the civilian population.

These conditions include more flexible qualification guidelines, lower rates, lower monthly payments, no down payments, and no private mortgage insurance.

Veterans United has closed over 700,000 home loans for military service members and their families, but what really sets the company apart is their involvement in the military community.

The company is advised by a board of former senior military personnel representing every service branch whose mission is to educate veterans as to the benefits of VA loan programs and home ownership in general.

Also, Veterans United offers a totally free and no-obligation credit-building program, where veterans and military families have access to trained and dedicated consultants who offer advice and strategies for improving credit. 

What’s more, Veterans United has unmatched VA loan expertise and is the country’s No. 1 lender for VA purchase loans.

Services and Features

For borrowers seeking VA loans, Veterans United offers VA Purchase Loans, VA Cash-Out Refinance Loans, and VA Interest Rate Reduction Refinance Loans – often called a Streamline Refinance.

To get the ball rolling, veterans and service members can avail themselves of a host of online calculators and educational tools to assess their own financial situation, learn the VA loan process, and get help with finding the right home given all this information. 

Eligibility

To determine eligibility, prospective borrowers may have to initially provide the following information:

  • Buy or Refinance

  • Military service history

  • State

  • Value of home desired

  • Planned Date of Purchase

  • Credit Score

  • Zip Code

  • Email address

  • Current Address

  • Phone Number

Types of Loans Offered by Veterans United

Types of Home

Multi-Family

Single-Family

Townhouse

Condominium

Mortgage Options Offered (Veterans United is a full-service lender who also offers conventional, FHA and USDA loans.)

VA Loans

Fixed Rate Mortgage

Adjustable Rate Mortgage

VA Cash Out Refinance

IRRRL

Mortgage Related Fees

Origination Fee

Closing Fee

No

Private Mortgage Insurance

No

** Veterans United's fee structure can vary depending on a host of factors, including the type of loan, the borrower’s credit score and more.

Qualification

Because VA loans are insured by the federal government, credit score typically isn’t as much of a limiting factor as it is with conventional loans, however, it still will play a part.

If your credit is less than stellar it would be a good idea to avail yourself of Veterans United’s credit building service. As an active or former service member, the company connects you with credit and VA loan experts free of charge to help get you on track to securing a home.

All prospective borrowers under the VA loan program must obtain a Certificate of Eligibility (COE) from the Veterans Administration. Veterans United may be able to get this document for you.

In order to get a COE, generally speaking, you must:

  • Have 90 consecutive days of active service during wartime, or

  • Have 181 days of service during peacetime, or

  • Six years in the Reserves or National Guard, or

  • Be the spouse of a service member who has died in the line of duty or as a result of an injury sustained in the line of duty

VA Loans with Veterans United

Veterans United is not just a financial organization providing VA loans to service members, they are a full service resource of advice and help for active and former military personnel.

The company offers a trove of online guidance and education. So it’s not just a matter of do you qualify or not. Veterans United will work with you from the very beginning of the process and guide you along the path of finding the right home, getting your credit in shape, and selecting the best possible VA loan for your situation. A top choice for all the different types of VA loans.


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947 Customer Comments & Reviews

Loading Reviews ...
rayjlmtik
9/11/2020
If you are a veteran looking for help for buying a house, PLEASE use Veteran's United! They will recommend a real estate agent in your area, they will answer all your questions, and keep you in the loop throughout the process! Veterans United is the ONLY company I would EVER go to when buying a house using my Veteran's benefits. Highly professional service with people who treat customers where they are - educating and explaining where necessary, and in all cases treating people with respect.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
WOW, thank you so, so much for this review! Such a great thing to read first thing on a Monday morning :) I am simply ecstatic that you had such a great customer service experience. We do focus on educating about the VA loan process, so our clients can be experts, too, so I was thrilled to see that reflected in your review as well. Thank you again, and enjoy your new home!

Sean H
9/3/2020
Great people to talk with. They are very experienced in the field. I would recommend Veterans United any day.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Aw, we appreciate your saying so, Sean! Thanks so much for the kind words.

Floyd W
9/2/2020
Fantastic group of people to work with. All went smoothly , no surprises, plenty of communication, but not too much. I would do business with Veterans United 7 days a week !!

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
That's some high praise, Floyd! We all certainly appreciate it, and I am so glad that your experience was such a good one!

Barbara K
9/1/2020
Chris, Beau and the rest of the team were great. Always ready to help and explain things. They took into consideration the time difference since we are way up here in Alaska. The real estate agency they had us work with was also outstanding. I recommend working with Veterans United.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for taking time out of your day to share this review, Barbara! It makes my day to know that despite working across time zones, you had an outstanding experience with your loan team and real estate agent. Congratulations, and stay warm up there!

Jeffrey N
8/29/2020
Great company. Everyone is friendly and knowledgeable. The process was smooth and fast

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Glad to hear it, Jeffrey and Carla! Thank you for the kind words, and enjoy the new home!

Luis M
8/28/2020
I've worked with other "veteran friendly home loan companies" and Veterans United has completely redeemed the home buying process for me.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Wow, you don't know what this means to us, Luis. Thank you for sharing this review with us, truly!

papabucks
8/27/2020
I recommend Veterans United to any veteran looking for a VA loan. They really know what they are doing and take care of their customers. I have had 3 loans thru Veterans United and Celina and her team was there for each of the loans. I appreciated all of their work.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you for sharing these kind comments! I'm thrilled you had THREE great experiences working with Celina and the team. It means the world to us to know we have earned your trust over and over again.

L
La’Tryc
8/27/2020
I would definitely recommend them for any veteran. I had gone through the process with another company and lost out on a house because they didn’t quite know how to work with VA loans. I had given up hope. Veterans United restored my hope by making the process so easy.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
Thank you so much for the review and recommendation! It makes my day that your team restored your hope for utilizing the VA loan benefit. Congratulations on your new home!

M
matthew y
8/26/2020
Thank you Veterans United. Your process and the employees you have take the time to listen to us and all our needs and wants. I was vary surprised at how comfortable everyone made me feel. Words cannot express how grateful i am.

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
I am beyond glad to know that you felt comfortable, heard, and respected throughout your loan process, Matthew. Words can't express how grateful WE are for your amazing feedback, and I hope you are enjoying your new home!

Todd M
8/22/2020
I am a retired early disabled veteran ... I am not the most easy person to work with let’s say .. working with the team that I did I felt like we had done this before ... however my wife of 25 years may say diff ... we both were amazed of both response times ... requests and or questions asnwered timely .. more so correct Information was clear and concise I was able to understand all .. verbally and written ... that I have failed at previously ... outstanding team during a pandemic ...

Jillian J  
Official Response

Client Advocate of Veterans United VA Loans
It absolutely means the world to us to know that your team was clear and concise in their communication, and made the process so easy it was like you had done this all before! Thank you, thank you for the wonderful review, and congratulations on your new home.