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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
114 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

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Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✔

Support

FAQs

✔

Community Forum

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Knowledge Center

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Customer Reviews

✔

Phone

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Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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114 Customer Comments & Reviews

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rbjazzman
9/13/2024
VRBO should be avoided at all cost VRBO should be avoided at all cost! If you EVER have a dispute about a property you stayed at VRBO ALWAYS sides with the HOST! I have FINALLY learned my lesson about how VRBO NEVER takes care of the traveler! Screw me once shame on YOU! Screw me twice SHAME on me! Just STAY AWAY from VRBO and you will not relive my nightmares! Date of experience: August 07, 2024

cbstathas
7/2/2024
Wow what can I say. I had 2 non-responsive hosts on the same trip! We were a family of 5 traveling from the US to Greece and got stranded in a heat wave with nowhere to go. VRBO does absolutely zero vetting of the property owners and makes no apologies for it, I know firsthand. They fed me a company line of there are millions of properties they list and cannot vet most of them. I can agree with that somewhat. But once VRBO sends out a booking confirmation and receives payment, to me they take responsibility for the confirmation. I understand most of this is automated. They could just as easily send the property owner an email stating they have a rental potential and for them to confirm the... Read More

Greg D
6/30/2024
Torrey Pines Cabin (Ridgedale, MO) property manager will lie and threaten you and accuse you of anything/everything if you complain about a problem. The deck on a property had a rotted board and a renter's foot fell through. Mgr said renter must have "rotted the board". House had five bedrooms to accommodate 18 people. Mgr accused renters of having "21 people" -- without even counting heads (18). Accused renters of yelling at staff when renters were actually thanking staff. Mgr came in loaded for bear before renters had a chance to explain reason for text msg to mgr. Told renters to leave a full day early without a refund and continually sent threatening texts including threat of "calling... Read More

F
Fez E
6/24/2024
No customer service at all, did not respond to my email.

Charly C
4/22/2024
I believe that Sandra, the host of The Hummingbird Cottage in Ventura, CA, said it all herself when I had called her about the tv and internet not working when she told me she was busy and out of town. "It's an Air BnB... and they don't come with a concierge desk!" The rest of our week's stay continued downhill.

Charly C
4/22/2024
Not a good experience trying to finish my review of my rental of the Hummingbird Cottage in Ventura, CA. I was writing a review and the program just stopped and submitted the review before I had even completed half of it. I spent hours on the phone and the websites trying to find a way to complete the review to no avail. I felt sorry for the customer service representatives, who truly wanted to find a way to help me, but their hands were tied. The property owners definitely have the upper hand on any negative reviews as they can 'reply' with any false information and the renter can not dispute anything they say. This was my experience as the property owner came back with preposterous... Read More

D
Deanna
3/22/2024
The WORST experience dealing with this company after the fact of renting a property. 4 of us rented a home in Siesta Key, Florida. First issue was I was requested to pay a 'cleaning fee' of $250, 2 days before my arrival which was NOT listed/discussed/mentioned in the rental agreement or listing. I called VRBO to explain this was not mentioned and they basically blew me off as nothing they can do about it. We get to our rental which was supposed to have a hot tub per the listing, it did not. All over the home were sticky notes of instructions/orders/rules etc., which was absolutely bizarre. We had to contact the homeowner to adjust the 'locked' thermostat because it was controlled by her... Read More

edski3306
3/19/2024
We rented a place for a month long vacation in Florida, based highly on reviews and photos. Being at a spot for a month you get a REAL feel. It didnt take more than two days we felt like VRBO doesn't allow negative information....the truth...to be allowed. Number one, among the 73 review's...YES 73, the ones that mentioned it, said the neighborhood was quiet. Nothing could have further from the truth!! The property was 2 houses in from an EXETREMELY busy road that morning, noon, and night there was no escape from. The next door neighbors dogs barked AT us the first time we tried to have lunch on the back porch...horrible. Mind you, we felt this was going to be a vacation... Read More

louray50
2/25/2024
This company is terrible they stranded me in a foreign country.

ronandkim.schindler
1/10/2024
We are owners of three vacation rentals. Don't advertise with VRBO. The customer service is horrible.

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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