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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
114 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

Condominium

Town Home

Cottage

Villa

Apartment

Website Features

Instant Booking

Loyalty Programs

Social Media Integration

Visual Calendar

Currency Setting

Language Setting

Client Information Management

Mobile App

Search Filters

Predictive Search

Favourite List

Property Galleries

Google Map Integration

Simple Checkout

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

PayPal

Mastercard

Amex

Visa

In-Person

Support

FAQs

Community Forum

Knowledge Center

Customer Reviews

Phone

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.


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114 Customer Comments & Reviews

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antonioandjan
6/29/2019
40012 County Road 19 Deer River, MN Shady Shore Resort Very disappointing experience. The pictures of the cabins were deceiving. There were no TV's as pictured in the photos. There were hardly any electrical outlets!!! No sink in the bathroom. All hand washing, tooth brushing, and face washing had to be done in the kitchen sink. Only one mirror in the entire cabin. The screens had holes and tears. Other people had stuffed paper towels in the holes to keep bugs out. Found a container of decomposing fruit in the refrigerator. We had to ask for a coffee pot when we arrived. There was a paddle boat, but it was full of bugs and spiders, as were the boats that came with the... Read More


Ray T
6/2/2019
I don’t agree. The number of reviews per property on vrbo is paltry even at the lowest of occupancy rates. Odd since it’s not exactly an inexpensive purchase and renters are heavily encouraged to post reviews. Perhaps because a bad review will effectively get you banned by other property owners. Given that honesty on one property could easily get me banned on others, I choose never to leave reviews. And I suspect others feel the same way. My experience with vrbo is some, perhaps many, property descriptions are so inaccurate they border on fraudulent. Appliances don’t work. Hot tubs don’t work or are shut down, the property is filthy as the main criteria for a cleaning company is... Read More


S
Sherry
10/22/2018
I recently stayed at a place in VT, the pictures clued me in that this would be a great place. On the Lake with a beautiful view from the kitchen window, great sunsets, mountain views, a fireplace/stove on the water for a cook out and assessable for the elderly. The owner had mentioned a mouse may visit and a sider may come visit...but I thought we are in the woods this will happen. Once booked, We were asked to bring our own sheets and towels. ( which there had been a review that the sheets were dirty when the arrived, and one of the landlords comments was they are on septic so not always easy to get to laundry. ) I got there the home was musty, the dust build up on the blinds and... Read More


Lily W
8/2/2018
My friends and I booked at 5 bedroom house with VRBO in December, 2017 for a wedding in August, 2018. Everything was paid in full and confirmed. 48 hours before we were due to arrive, VRBO contact us to let us know that there was a glitch in their system and the people currently renting the property had extended their stay so the house was no longer available. The offered us a 4 bedroom house from Saturday - Tuesday instead and not comping anything. We all arrive Friday morning for the wedding and now have nowhere to stay. All of the hotels are now exorbitantly expensive. I would stay away from VRBO at all costs - they do not honor reservations book 7 months in advance.



Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee