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Checkr Background Checks Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
49 Customer Comments & Reviews - see all comments
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Checkr is a San Francisco company that specializes in conducting background checks on employees and job applicants. Founded in 2014, the firm now serves the financial services, hospitality, retail, tech, healthcare, and manufacturing industries, as well as nonprofit and higher educational institutions.

How Do We Rate Checkr?

Breakdown

4.0/5
Types of Background Checks
3.5/5
Report Quality
4.0/5
Reputation
3.5/5
Pricing
2.5/5
Customer Support

Our Overall Rating: 3.5 / 5 (Very good)

Members of the background check industry all deliver the same basic types of information. Price, then, becomes a major factor in the decision of which company to go with. Unfortunately, Checkr does not publish its pricing structure, which makes a head-to-head comparison with competitors impossible. The company specializes in employment screening, and in that particular area, its services are complete and satisfactory. Customers who need a background check for other, less official purposes, however, may wish to explore other options.

Checkr Background Check Details

Report Quality - 3.5 / 5

Checkr's screening services are tightly tailored to the needs of employers and prospective employers. As such, its screenings focus on employment and residence history, criminal and driving records, and identity verification. Within that particular niche, Checkr's services are in line with most employers' needs.
Legal Records
Federal/State Criminal
Civil Actions
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Checkr Company Reputation

Reputation - 4 / 5

Checkr has an A+ rating from the BBB and a small number of negative reviews and complaints, most of which are from individuals complaining about the length of time it takes to get their background check or the difficult they have in correcting errors in their reports. It has no presence on TrustPilot. Although litigation challenging the accuracy of Checkr's reports is pending, this is not unusual in the background check industry. Until this litigation reaches an end point, it does not play a part in the evaluation of Checkr's reputation. However, Checkr's customers and prospective customers are advised to keep an eye on the news for developments in those cases.

Key Reputational Facts

Year Founded
2014
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
18
Verified Contact Info
No
Date Collected
2023-10-13

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
Yes

Consumer Litigation and Regulatory Actions

Checkr has been named as a defendant in consumer litigation involving background checks the company did for Uber. The plaintiffs allege that Checkr's search criteria don't exclude individuals who have similar or identical names. The status or outcome of this litigation is currently unclear.

Checkr Pricing

Pricing - 3.5 / 5

Checkr does not publish pricing information. It does, however, allow customers to create customized background checks that only make the inquiries the customer requires.

Company Profile

Full Name
Checkr Background Checks
Headquarters
1 Montgomery St., Ste 2000, San Francisco, CA, 94104
Mailing Address
1 Montgomery St., Ste 2000, San Francisco, CA, 94104

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49 Customer Comments & Reviews

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info.seomasterboy
3/20/2025
This is a detailed review of Checkr’s background check services! It’s interesting to see how they cater specifically to employers with tailored screenings. However, the lack of transparent pricing can make it challenging to compare with competitors. For more insights into factors influencing background check costs, visit https://www.exactbackgroundchecks.com/factors-influencing-background-check-prices/. While Checkr has a strong reputation, it’s always wise to explore all options before making a decision. Thanks for sharing this review!


info.seomasterboy
3/15/2025
This review of Checkr highlights its strengths in employment-focused background checks, including criminal records, driving history, and identity verification. While it offers comprehensive services for employers, its lack of transparent pricing and limited options for non-employment checks may deter some users. For more insights on background checks, visit https://www.exactbackgroundchecks.com/step-by-step-guide-to-ups-background-checks/. Thanks for sharing this detailed review!


I
Imran G
3/5/2025
Checkr offers comprehensive employment screening, but the unclear pricing can make it hard to compare with other services. Accurate background checks are essential for hiring decisions. Learn more about effective background screening here: https://www.rapidhiresolutions.com/background-check-take-for-employers/


blingtubes1
3/5/2025
Checkr seems to provide solid employment screening, but the lack of transparent pricing makes comparisons tricky. Background checks play a crucial role in hiring, and accuracy is key. More on thorough background checks here: https://www.rapidhiresolutions.com/background-check-take-for-employers/


W
Wardell S
1/31/2024
Checkr is unresponsive. The automated response system does not understand the questions being asked. I requested an update regarding somethings that appeared on my background check. I submitted the appropriate documents, and I haven't heard bac from anyone in an entire week. It really unfortunate that these companies who have a responsibility to report accurate information, don't afford the ability for actual human contact to receive full context on the information that they are providing. You take the money to do a job that you don't complete efficiently. All to save a dollar. Shame on you for what you put people through who are trying to make a living. If we aren't good enough to... Read More


aaronperlupo
12/17/2023
All of my background checks previously have only taken a few days. Meanwhile Checkr is taking multiple weeks, and is now past their 2nd estimated completion date. When I emailed them to ask about the reason Im still waiting they avoided the question and essentially copy+pasted the useless info on their website.


P
Patrick m
12/2/2023
Very inaccurate reporting, said I had a seat belt violation in South Carolina in 2021. First time ever in South Carolina was in 2023. You people need a class action lawsuit against you for defamation of character!!!


traceylondon59
1/18/2023
Checker appears to be an ametuer operation. Im in the process of applying for several delivery gigs, and need to start earning asap. I have a clean background but checher has mistakenly conflated my brothers record with mine. Don't get me wrong, I UNDERSTAND how it happened, but its been holding me up for two weeks and costing me money. I'm not impressed. Furthermore, their entire automated process is desingned to make it as easy as possible for THEM. Trying to drill down to address the problem is like trying to unsubsribe from SPAM email. They make it as difficult as possible. I wont apply to companies that use chequer, and am telling my friends to follow suit. exchequer indeed


yourenergyteacher
8/9/2022
I just checked BBB.com the rating is not as you report it here. Please update.


cep89147
8/8/2022
Completely incompetent company having me wait 5 months and they still say my background is pending. I have NO criminal record. I was cleared by another background company in 3 days, yet they say it's California courts holding me up. So if it's the courts then why can can another company clear me in 3 days? This company has tons of complaints and pending litigation. They need to be shut down.



Our Partner
  • Extensive FCRA compliance resources
  • Criminal records, employment and education verification, driving records, credit history, I-9 verification
  • Over 100,000 customers
  • Offers integrations to deliver background check results directly to employers’ HR software applications
  • Drug testing available