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Checkr Background Checks Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
49 Customer Comments & Reviews - see all comments
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Checkr is a San Francisco company that specializes in conducting background checks on employees and job applicants. Founded in 2014, the firm now serves the financial services, hospitality, retail, tech, healthcare, and manufacturing industries, as well as nonprofit and higher educational institutions.

How Do We Rate Checkr?

Breakdown

4.0/5
Types of Background Checks
3.5/5
Report Quality
4.0/5
Reputation
3.5/5
Pricing
2.5/5
Customer Support

Our Overall Rating: 3.5 / 5 (Very good)

Members of the background check industry all deliver the same basic types of information. Price, then, becomes a major factor in the decision of which company to go with. Unfortunately, Checkr does not publish its pricing structure, which makes a head-to-head comparison with competitors impossible. The company specializes in employment screening, and in that particular area, its services are complete and satisfactory. Customers who need a background check for other, less official purposes, however, may wish to explore other options.

Checkr Background Check Details

Report Quality - 3.5 / 5

Checkr's screening services are tightly tailored to the needs of employers and prospective employers. As such, its screenings focus on employment and residence history, criminal and driving records, and identity verification. Within that particular niche, Checkr's services are in line with most employers' needs.
Legal Records
Federal/State Criminal
Civil Actions
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Checkr Company Reputation

Reputation - 4 / 5

Checkr has an A+ rating from the BBB and a small number of negative reviews and complaints, most of which are from individuals complaining about the length of time it takes to get their background check or the difficult they have in correcting errors in their reports. It has no presence on TrustPilot. Although litigation challenging the accuracy of Checkr's reports is pending, this is not unusual in the background check industry. Until this litigation reaches an end point, it does not play a part in the evaluation of Checkr's reputation. However, Checkr's customers and prospective customers are advised to keep an eye on the news for developments in those cases.

Key Reputational Facts

Year Founded
2014
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
18
Verified Contact Info
No
Date Collected
2023-10-13

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
Yes

Consumer Litigation and Regulatory Actions

Checkr has been named as a defendant in consumer litigation involving background checks the company did for Uber. The plaintiffs allege that Checkr's search criteria don't exclude individuals who have similar or identical names. The status or outcome of this litigation is currently unclear.

Checkr Pricing

Pricing - 3.5 / 5

Checkr does not publish pricing information. It does, however, allow customers to create customized background checks that only make the inquiries the customer requires.

Company Profile

Full Name
Checkr Background Checks
Headquarters
1 Montgomery St., Ste 2000, San Francisco, CA, 94104
Mailing Address
1 Montgomery St., Ste 2000, San Francisco, CA, 94104

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49 Customer Comments & Reviews

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D
derell p
7/21/2022
recently had the worst experience of my life with this company sending the wrong background to a employer that do not belongs to me i am embarrass as well as humiliated and currently suffering a lose of income behind it


D
derell p
7/21/2022
I recently had checkr ruin my chance of getting a job i really was happy about. by sending the wrong background for a guy that shares the same name is me. aim am beyond pissed off am currently waiting on a responds to straighten out 8 days later still nothing


kittymohawk
5/29/2022
Absolutely horrible customer service. 3 different companies submitted checks to them -2 have come back saying they can not verify my social. Not a single customer service person have been able to figure out why the check can not be completed (even though, at least one check was complete. ) let me know if you guys decide to get your sh** together, I’ll change my review!


susanvalentine123
5/27/2022
They are the worst! No help at all so if you need help is just the guy that answer the phone and if you do not like their answer that is all. There is no one to address really important issues


C
Coy
4/4/2022
This is by far the worst company to use to perform background checks. They’re blaming the “Pandemic” for not having our background checks completed. My status is still pending and it’s frustrating. I’ve been driving for almost 6 years and my background hasn’t change. I’m sick of Checkr. There’s a lack of support, and we can’t even talk to a real person. These gig platforms should be ashamed of themselves for using Checkr.


angieemmons22
3/17/2022
Homelessness has become a serious problem in California due to a number of factors. It is often referred to as a drug problem. Many people believe that it is a choice. But, has anyone ever considered that maybe, just maybe, some of the people living on the streets have been unable to gain employment because of a company called checkr that runs background checks? Checkr provides background checks for gig companies such as Uber, Lyft and DoorDash. Hundreds of people apply to these companies only to be rejected based on inaccurate background checks. Per Checkr's website: 1. Under the FCRA, non-convictions are reportable for seven years from the file date and can appear on a background... Read More


A
Arash
12/8/2021
This is a company that has got a very lucrative contract from a big company ( not exactly by bidding and who knows how they got it) and they simply are not organized, equipped, or ready to get the job done. Their specialty is using the Coronavirus excuse to delay the job. Some background checks take months while checking public records is done efficiently and fast by competition. Do not use this company if you want results. What they deliver is a fresh, juicy excuse right out of the oven. Here are some companies that are smaller but a lot more efficient 1- Goodhire.com 2- Intellicorp 3- Accio data The only thing you get when you go with Checkr is an excuse to delay the job and a... Read More


beels2393
11/15/2021
The worse company checking backgrounds ever!!!! Nobody even close. No wonder they shroud be shut down. There is no words to describe how bad they are. This awful company is negatively impacting my income opportunities. I cannot believe they are rated top 10 background checks. I would sue them but considering their customer service, my guess is they have no money.... any how, I too will be one of those suing for faulty background checks...


melvster87
11/2/2021
This lame excuse of a Background Check company should be shut down. ZERO customer service support ZERO phone lines to reach. It appears they would only reach out to you when they feel they have a moment to spare via emails. Why these Gigantic companies refer to this agency for their background checks I do not know. I'm getting held up for employment opportunities because of this pile of trash company called Checkr.


panda061325
9/17/2021
Endless wait time for a simple background check with 0 customer service. The only message you can expect to receive is "we are working hard to complete your report." They do not tell you which step they are stuck with but just "Pending," "Pending" and "Pending..."



Our Partner
  • Extensive FCRA compliance resources
  • Criminal records, employment and education verification, driving records, credit history, I-9 verification
  • Over 100,000 customers
  • Offers integrations to deliver background check results directly to employers’ HR software applications
  • Drug testing available