We may receive a fee if you click on the links below. Compensation does not influence rankings. Not all brands are featured. Learn more

Checkr Background Checks Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
49 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Checkr is a San Francisco company that specializes in conducting background checks on employees and job applicants. Founded in 2014, the firm now serves the financial services, hospitality, retail, tech, healthcare, and manufacturing industries, as well as nonprofit and higher educational institutions.

How Do We Rate Checkr?

Breakdown

4.0/5
Types of Background Checks
3.5/5
Report Quality
4.0/5
Reputation
3.5/5
Pricing
2.5/5
Customer Support

Our Overall Rating: 3.5 / 5 (Very good)

Members of the background check industry all deliver the same basic types of information. Price, then, becomes a major factor in the decision of which company to go with. Unfortunately, Checkr does not publish its pricing structure, which makes a head-to-head comparison with competitors impossible. The company specializes in employment screening, and in that particular area, its services are complete and satisfactory. Customers who need a background check for other, less official purposes, however, may wish to explore other options.

Checkr Background Check Details

Report Quality - 3.5 / 5

Checkr's screening services are tightly tailored to the needs of employers and prospective employers. As such, its screenings focus on employment and residence history, criminal and driving records, and identity verification. Within that particular niche, Checkr's services are in line with most employers' needs.
Legal Records
Federal/State Criminal
Civil Actions
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Checkr Company Reputation

Reputation - 4 / 5

Checkr has an A+ rating from the BBB and a small number of negative reviews and complaints, most of which are from individuals complaining about the length of time it takes to get their background check or the difficult they have in correcting errors in their reports. It has no presence on TrustPilot. Although litigation challenging the accuracy of Checkr's reports is pending, this is not unusual in the background check industry. Until this litigation reaches an end point, it does not play a part in the evaluation of Checkr's reputation. However, Checkr's customers and prospective customers are advised to keep an eye on the news for developments in those cases.

Key Reputational Facts

Year Founded
2014
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
18
Verified Contact Info
No
Date Collected
2023-10-13

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
Yes

Consumer Litigation and Regulatory Actions

Checkr has been named as a defendant in consumer litigation involving background checks the company did for Uber. The plaintiffs allege that Checkr's search criteria don't exclude individuals who have similar or identical names. The status or outcome of this litigation is currently unclear.

Checkr Pricing

Pricing - 3.5 / 5

Checkr does not publish pricing information. It does, however, allow customers to create customized background checks that only make the inquiries the customer requires.

Company Profile

Full Name
Checkr Background Checks
Headquarters
1 Montgomery St., Ste 2000, San Francisco, CA, 94104
Mailing Address
1 Montgomery St., Ste 2000, San Francisco, CA, 94104

Leave a comment for Checkr Background Checks
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

49 Customer Comments & Reviews

Loading Reviews ...
L
Larry T
4/7/2020
CHECKR: Has to be the most incompetent background checking company. I will be trying to put this company out of business. Because they must be so stupid that even if you send them updated verifiable proof they still will report the same information after there investigation. No 1 will get a job if this sorry ass company is doing your background.


blackboy75901
3/24/2020
They seem like the screw you out of work every since they been running my background get turned down job after job three words PRE ADVERSE ACTION. I've applied for 9 jobs and got none. My background ranges from 5 to 15 years old but that doesn't matter when Checkr involved


D
Dale C
2/14/2020
Don't plan on getting a job soon if your prospective employer uses this service. They are slower than congress.


herchelkerr
10/23/2019
The worse experience, I have a TWIC card which requires a Homeland Security in depth background check including fingerprints and it took less than three weeks. I am going on four weeks waiting for checkr to complete me to drive for Uber. No support via phone for pending checks and through email support it is the same infor every background check is different. Fortunately I had other options and feel sorry for people that have no options. They are not customer friendly as long as the checks keep cashing from Uber and Lyft. Clean background and four weeks, I have complained to Uber and Lyft they have no interest in my dilemma they just wanted to pass the background checks off to somebody... Read More


T
tony J
5/6/2019
This company is destroying peoples job reputations. I have worked for LYFT and UBER over a year without any problems. Both companies pulled a background check from CHECKR and both companies ok'd me to drive. Last week my LYFT app would not activate and sent me a message that it was because information on my background from CHECKR was the reason. I contacted and filed a dispute with CHECKR, because they had a charge on my background that was DISMISSED and it still showed as CONSIDER on their background. After contacting them serveral times and explaining and sending legal documentation from my state of NC showing the charge was dismissed and should not show as CONSIDER on their... Read More


Patricia C
2/28/2019
This company does NOT follow regulations set by other states. They seem to believe they are above the law. If your state has time limit regulations, beware this company does not follow them. I give them a zero rating. The use lame excuses for their blatant disregard of the state laws and regulations. I have been a victim of there actions. They had to go back 23 years to find a misdemeanor to report,............. really Since this will not let me leave my comment without clicking a star, I will click 1, but I really gave them a 0!


Maneesha W
12/12/2018
This company is ridiculous. They gave me a "consider" status because they couldn't verify an employment date that was a month off. That is not an issue but turns out everybody with a problem with their background check gets the same status. So the murderer guy, sex offender guy, and guy with a small discrepancy in an employment period are in the same boat. I have never had a problem with background checks until a prospective employer used Checkr. I wonder how many candidates' lives this company has ruined.


cdantzler647
10/19/2018
I feel Checkr is not looking for accurate information when doing background checks, I tried to correct what they sended to company I work for and they destroyed any job opportunities I may have had because they wouldn't correct the background checks to the correct information.


Cliff C
10/17/2018
I just got an email from this company asking me for personal information. Yea, like I'm going to give personal information to a web site I know nothing about. It's seems to be a scam so beware.



Our Partner
  • Extensive FCRA compliance resources
  • Criminal records, employment and education verification, driving records, credit history, I-9 verification
  • Over 100,000 customers
  • Offers integrations to deliver background check results directly to employers’ HR software applications
  • Drug testing available