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Travelers Auto Insurance Review

Rating: 8.7 / 10 (Excellent)
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Travelers is an insurance company with roots that go back to 1853 in Minnesota. Currently based in New York City, and just one facet of a much larger conglomerate, Travelers merged with Citicorp in 1998. In addition to auto insurance, Travelers’ insurance arm is dedicated to corporate citizenship and environmentally-friendly practices.
 
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How is Travelers rated?

Breakdown

4.5/5
Coverage
4.5/5
Financial Strength
0.0/5
Supplemental Coverage
4.5/5
Pricing & Discounts
4.7/5
Claims Satisfaction & Customer Experience
4.5/5
Automation

Overall Rating: 4.4 / 5 (Excellent)

Travelers Auto Insurance meets the standards set within the car insurance industry. Though they've been in business for a remarkably long time, their coverage and discount options are fairly average. Furthermore, though they enjoy mid-to-high ratings from third-party institutions, these are tempered by negative user input. Since many companies offer similar benefits, we recommend that potential customers consult more than one insurance provider, in order to compare pricing and coverage options.

Travelers Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement

Coverage - 4.5 / 5

Travelers Insurance provides a suite of coverage options that fall squarely within the industry average. From collision to comprehensive coverage, there is nothing on offer that hasn’t been seen before. Their additional benefit options are unfortunately limited to rental car reimbursement.

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio
0.0
NAIC Total Complaints 2020
3

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
2
Number of BBB Negative Reviews
24
Date Collected
2017-11-10
*The NAIC Car Insurance complaint ratio (in this case 0.0) compares a company’s performance to other companies in the market. The median complaint ratio across all car insurance companies is 1. A score below 1 means the company received fewer than the expected number of complaints. A score above 1 means the company received a more than the expected number of complaints.

Claims Satisfaction & Customer Experience - 4.7 / 5

Notwithstanding their considerable longevity, Travelers’ customer experience seems little more than average. Although it has an A+ rating from the Better Business Bureau, for instance, its two positive reviews are counter-balanced by 24 negative ones. Furthermore, Travelers’ complaint ratio lies at an incredible 0.00.

Financial Strength

Key Details

Premiums Written 2020
$3,896,786,451
Marketshare
1.82%
AM Best Financial Rating
A+
Standard & Poor's Financial Rating
AA

Financial Strength - 4.5 / 5

With A+ and A ratings from Standard & Poor’s and AM Best, respectively, as well as over 160 years in business, Travelers’ financial strength is well established. Although their marketshare percentage of 1.82% does not exactly make them an industry leader, their near $4 billion in annual premiums is excellent.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Hybrid / Electric Vehicle

Pricing & Discounts - 4.5 / 5

Travelers’ discount options are fairly run-of-the-mill, including students, multiple vehicles, safe drivers, and bundled policies. That being said, their discounts for homeowners and/or electric vehicles are decidedly less common, thus helping the company to stand out.

Contact & Additional Information

Homepage URL
https://www.travelers.com/car-insurance
Company Phone
(860) 277-0111
Headquarters Address
One Tower Square, Hartford, CT, 06183
Year Founded
1853
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Latest Travelers Reviews

Fred C

1/13/2019
Very poorly run company. Travelers Auto Insurance employees exercise very poor judgment and are very shortsighted. Received notice of non renewal for an auto accident totaling less than $4000 in damages. These days that is a minor fender bender. It is ridiculous. I have been driving for over thirty five years with no problems. Nobody should consider ever using Travelers unless they want to be treated poorly and inconvenienced.

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