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Empire Auto Protect Car Warranties Review
ConsumersAdvocate.org
7 Customer Comments & Reviews - see all comments
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Founded in 2006, Empire Auto Protect offers extended warranty coverage for vehicles whose original factory warranties have expired. The company offers a choice of three plans that cover either basic systems like heating and cooling and drive axles or more esoteric repairs, including high-tech electronics. All plans include roadside assistance, fuel refills, and rental car coverage. Empire Auto Protect serves vehicle owners nationwide and is headquartered in Dover, Delaware.
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7 Customer Comments & Reviews
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OH MY GOODNESS! IN LATE NOVEMBER, I WAS DENIED SERVICE COVERAGE COSTING $2400BY EMPIRE AUTO PROTECT WHEN THEY WERE CONTACTED BY MY LOCAL BENZ DEALERSHIP SERVICE DEPARTMENT'. THAT WAS THE LAST STRAW WITH EMPIRE AUTO PROTECT. I BOUGHT A NEW VEHICLE AND REQUESTED A REFUND ON MY $35OO EMPIRE AUTO PROTECT POLICY, PURCHASED AND EFFECTIVE FEBRUARY 2023. THEY TOLD ME I WOULD RECEIVE A CHECK IN THE MAIL FOR $2649. IT IS NOW 7 MONTHS SINCE I BEGAN REACHING OUT BY PHONE EACH MONTH FOR MY REFUND. EACH CALL, I WAS TOLD THE CHECK WAS IN THE MAIL AND MOST RECENTLY TOLD THEY FILED CHAPTER 11 BANKRUPTCY AND I WOULD HAVE INFORMATION COMING IN THE MAIL AS TO HOW TO TRY TO COLLECT MY MONEY! UNBELIEVABLE TO ME... Read More
Unsettling Experience with Warranty Claim and Threats! I am compelled to share my disheartening experience with Empire Auto Protect regarding my first warranty claim for my Porsche. Despite having a fully covered warranty and meeting the requirement of 1000 miles to negate a pre-existing condition, my claim was unjustly denied, conveniently labeled as "pre-existing." The process of pursuing the claim has been a nightmare, involving blocked emails and phone numbers, making it nearly impossible to communicate with EMPIRE AUTO PROTECT . Their claim partners, Dealer Loyalty Protection, also appear questionable, with salespeople doubling as inspectors. What is even more troubling is... Read More
It’s scam they will not pay I lost 5000$.. the BBB CLISES THEIR ACCOUNT.. after 60 days YOU CANT DISPUTE THE CHARGE ON YOUR CREDIT CARD ..
In October 2022, I signed up in good faith based on their "good rating" with an Auto extended warranty company called Empire Auto Protect in October 2022. I purchased their top-of-the-line Titanium package. In February 2023, I had a check engine light come on. I took the car to the dealership. The diagnostic was a defective ignition coil. The dealership contacted them and was told that the claim has been denied. I ended up having to pay $780.25 for the diagnostic and the repair. After multiple attempts via email and phone calls to reverse the rejected claim, I was told that it was considered a worn part even though it is specifically mentioned as covered on their Titanium policy line 14. I... Read More
I have been in the market for a car and inquired on 6/3 with Empire Auto/MEPCO about a warranty policy. Eric Nies, the salesman that helped me, said that I had 60 days to cancel, would get all my money back and everything would be good. I ended up not purchasing the prospective car and ask Eric to cancel the policy and get my money back to start anew when I found the right car – he told me I could cancel at anytime until August and it would automatically cancel if I had no car attached to it, so I could be locked in at that rate. I have been actively searching for a car and then found one 8/16, I never got the first payments back from the original policy, despite what Eric said about... Read More
I cancelled my warranty almost a month ago. I was promised a full refund a week after I cancelled, nothing. Then I submitted my signed cancelled contract agreement and was again promised a full refund, still no refund.
So far I cant give them a good raying. turned in a claim a week ago and have heard nothing. will not even return my email
Top Rated
Our Partner
🥇Top Customer Satisfaction - Cars Up To 200,000 mi
- Sign Up Today & Get $450 Off Any Plan
- Enjoy a FREE Year of Elite Benefits*
- Choose Your Own Certified Mechanic
- 30-day Money-back Guarantee