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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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250 Customer Comments & Reviews

Loading Reviews ...
S
sevensaplenty
5/27/2021
Wonderful company takes all the hassle all the work out of your hands I hope I’m as happy with the hearing aids when I get them in a day as I am with the way things went with your goes so far David was phenomenal.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thanks for posting about your experience with David! We're so grateful you chose Eargo to help improve your hearing.
neilwilson687
5/24/2021
If you have hearing trouble, these hearing aids are fantastic. Rechargeable, fit totally inside ear canal, multiple programs for different situations and comfortable. Recommend you consider these over the multitude of others available out there.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you so much for the kind words and for taking the time to post about your experience with Eargo! We're thrilled you're happy! Keep spreading the good words!
lennoxfordyce
5/24/2021
As a new owner,I was very hesitant to try...after being able to answer my wife without her having to repeat, being able to hear everyone involved during my morning meeting with my staff...Tv volume lower...hearing the clicking of my turn indicator in my car...without the wife or kids reminding me that it's on....is priceless.....I would definitely recommend EARGO.....

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello! Thank you for taking the time to write about your experience with Eargo! It makes us so happy we were able to improve your quality of life. Please spread the word to your friends and family about Eargo!
Abundio Q
5/21/2021
Don't buy Eargo hearing aids because they donot last . I paid over 2000 plus dollars for the hearing aids and my right ear hearing aid stopped working . I call Eargo and they trouble shoot the hearing aid and nothing worked . They told me that they were out warranty and I could get a replacement for 290.00 dollars. They lasted for a little over a years. It's no telling how long the other one will work. Bob Quiroz

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Bob. Thank you for reaching out. We're very sorry to hear about your troubles with your Eargos and I have assigned one of senior Client Care members to investigate your case. Someone will be getting in touch with you very soon!
Jim P
4/23/2021
Nothing but trouble. The people are all very nice. Not always responsive, but very nice. The first set of Eargos worked just OK, not great, for a few weeks. They provided very little amplification and nothing close to the clarity I was hoping for at $2350. In most conversations I could distinguish very few words from female voices or anyone with an accent. I went through several phone adjustment with customer service, but never satisfactory results. I always though/hoped the next adjustment would be the one, but the adjustments offered little, if any, improvement. After a couple of months one device failed. It was exchanged. We went through the adjustments again but they never made any... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Mr. Powers. First, I apologize for the late reply to your comment. I have forwarded your posting to our Client Care management team to investigate and find a resolution to your satisfaction. Please give us a a couple days to look into this and reach out to you.
R
Richard
4/12/2021
I have worn hearing aids for many years. When I first received the EARGO hearing aids and used them for a few months I was VERY pleased. Then the trouble started, first one aid stopped working then another, then another etc. I am now on my fourth replacement. I do not normally write reviews or complaints but now I feel that EARGO has left me no choice. To be fair, the customer service folks are very polite and friendly, but that's it. Trying to get to a person on the phone is a major problem: Firstly: You always receive a voice message stating that "We are experiencing high volumes. You can leave a message and someone will get back to you the next business day" They also recommend... Read More

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Richard. I am so sorry to read about your experience with Eargo. While the vast majority of our clients are thrilled with their Eargos, we do have occasional clients who do not receive satisfaction from Eargo hearing aids. I would you to reach out to me personally to address your concerns, especially regarding the customer service issues. My name is Steve Eagon and I'm the Head of Sales Development and I'm also an audiologist with 30 years of experience. My email is steve.eagon@eargo.com. I would like to resolve this for you.
colette.ivanov
4/11/2021
Easy to use. Barely feel them in my ears. So far so good!

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Yeah!! This is so great to hear (pun intended!) Thanks for taking the time post!
W
Walter A
4/6/2021
I got my eargo hearing aids about 2 weeks ago. I hear a lot of things that I haven't heard in a while. Walter Arnold

E
Eargo  
Official Response

of Eargo Hearing Aids
When our customers tell us they are hearing new sounds or things they had almost forgotten about it makes us so happy! Thank you for choosing Eargo.
John P
4/1/2021
Great product. These devices had an immediate impact...truly plug in and go. I can hear my wife 90% of the time now. it has been years since I can say that. (the other 10% is what I still choose to ignore). There was very little learning curve. I read the guides and watched the videos and was up and running. Just had my follow up with the audiologist. Eargo makes you feel like you're not out there all by yourself.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi John. Thanks for taking the time to write such a great review of Eargo, and a funny one! We appreciate you allowing us the opportunity to improve your hearing and quality of life. We're happy our support has met your satisfaction!
D
Dean K
3/31/2021
I was skeptical at first about hearing aids from the internet but I talked to a friend that had eargo and I didn’t know he had them. He really liked them. So I am on my second set of high price hearing aids in 14 years and the last set needed fixing and this big box company wanted 750 dollars to fix them or sell me new ones for 7000 dollars. Well I am not going to pay that much So I called eargo and very glad I did. They work great the service is great

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Dean. Thank you for trusting Eargo with improving your hearing and for writing such a wonderful post about your experience! We're thrilled you came over to the Eargo way of hearing!
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