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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
254 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.

How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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254 Customer Comments & Reviews

Loading Reviews ...
George D
12/12/2024
These are great! You don't even know you have them on. The controls are easy (using my phone) and super easy to clean!


R
Rennette G
12/10/2024
I have been wearing Eargo hearing aids for 18 months now. I definitely can hear better now. I no longer need to turn the volume up high on the TV and have less difficulty hearing other people when they speak. I find the Eargos very comfortable to wear. All of my communication with Eargo Customer Care staff has been very positive. I happily tell everyone about them and definitely would recommend them to anyone who has mild to moderate hearing loss. It does take time to get used to wearing them at first but the videos the company provides in their app offer guidance from the moment you open the box through all the steps you need to take to have a successful experience of wearing them... Read More


bobmendocino
12/9/2024
I feel like I was ripped off by these folks. I bought my Neo hi-fi hearing aids($2650.00) four years ago and the little petals that goes inside my ear was itching me like crazy and I couldn't find a way to cure it. I would put them in my drawer and pulled them out periodically but I could never really get them to be comfortable in my ears. I saw some new petals in an ergo add and called themTo see if those petals would somehow fit my Ergos. The ergo assistant said that model is been discontinued and we have no aftermarket products for it. What? I asked him "so you mean I paid $2650 for these items and four years later there are no ways of maintaining them?" I asked him if they had a... Read More


kpmirk
11/27/2024
Best quality CIC (completely in canal) hearing aide available that is sold directly to the consumer. I’ve tried a couple of other popular options for less money and they were useless. I’ve had the Eargo 5 and now have the 7. I’m so happy with them, they have improved my quality of life and the customer service is first-rate.


Bryan H
5/26/2024
Eargo 7 review: 1. Comfortable to wear 2. Disappears in your ear canal 3. I can hear people at a distance again and in crowds with Restaurant setting 4. Experiment with the setting to see what works best for you 5. Almost went to bed with them in my ears 6. Excellent customer service 7. Best for Mild to Moderate hearing loss like mind from 20 years in the Air Force I recommend the Eargo 7's

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for sharing your Eargo experience here. It's so nice to hear that you are enjoying your Eargo hearing aids so much. We really appreciate the recommendation!

L
Linda D
5/12/2024
I’ve had my Eargo hearing devices for five months, and I have had the best experience using them! Not only is my hearing much better, but no one knows that I am wearing them (I sometimes forget myself), and I feel more confident in participating in conversations I used to shy away from. I would also like to note that if I had any issues or questions with the devices, the Eargo support team has been very reachable, helpful and have always followed up to ensure my devices work properly with helpful insights on firmware updates and proper usage, etc. I’ve learned to resolve some of my own issues by changing the preset programs.🙂 I highly recommend Ergo for a better hearing experience!

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you so much for sharing your Eargo experience. We're so glad that your hearing has improved and our support team has taken good care of you. We appreciate the recommendation!

tsharack
4/24/2024
Upon receiving my Eargo 7s [purchased directly] I was, and still am, very impressed with the overall ingenuity of their design. Having previously used, sporadically, a reprogrammed, recycled pair of older Miracle Ear devices, I especially appreciate Eargo’s nearly invisible in-ear design, rechargeability, smartphone interface and user-adjustability. Even before employing the Sound Match feature, I immediately noticed a welcome improvement in both the quality and clarity of my hearing. The Live Support is particularly outstanding; and in all its forms, the help available is extraordinary.


mvelasco281
4/14/2024
I love the product and was very impressed with the customer service.


carneydc1
3/8/2024
Outstanding products. I started out in 2020 with the Eargo 5's to help with my mild to moderate hearing loss and tinnitus. Significantly improved my hearing and even reduced the tinnitus. I upgraded to the Eargo 7's, which have even more technology, in January 2024 and absolutely love them. The Customer Service Department at Eargo is Fantastic! They have real people that really care. They go out of their way to answer questions, resolve issues or simply help you make adjustments or understand your hearing devices. Great value compared to traditional hearing aids that may or may not work as well as Eargos! I have found them to be a first rate company with honest people who make a... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Outstanding Eargo review! Thank you for staying with Eargo over the years, we appreciate our loyal hearing aid users and their recommendations!

Laurie S
2/22/2024
I am completely satisfied with my EARGO devices. I am hearing so much better. They are easy to use and so comfortable I forget they are there. I would highly recommend them.



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