Eargo Hearing Aids Review
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250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
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250 Customer Comments & Reviews
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I purchased a hearing aid from an Eargo sales rep. She deliberately never disclosed that there was a $99 handling fee if the item has to be returned. I called Eargo to discuss my hearing aid options. I sent a copy of my audiological test that was to be looked at by their audiologist. I was told that I would definitely benefit from the most expensive hearing aid Eargo has. I proceeded to purchase the item through a sales rep named Susan Drew and was told that if they didn't work out that I would receive a full refund. I received the item on a Sunday and realized that they are not a great fit for my ears. I tried the customizable fiber plugs that they have and the aid just didn't fit.... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for your comment, Richanda. We apologize for any miscommunication from our team, and were happy to hear you and Latasha were able to connect. Your handling fee will be waived, and you have Latasha’s contact information should any questions or concerns arise. Or, we’re happy to help at social@eargo.com. We hope you find a hearing solution that meets your needs.
I have worn hearing aids for 6 years and it is time for me to purchase a new pair. When I saw the information about Eargo and the reviews I thought it would be the perfect solution for me. Of course how could I lose with a money back guarantee? Well I tried the Eargo Neo which was supposed to be the best option available. The background noise was increase to the point I couldn't hear when in a crowded area. I contacted Eargo and they updated my settings which didn't help. Getting back to my statement, I couldn't lose... Well, after paying for my Eargos I received a notice if I returned them there would be a $99 charge. This was well after I made my purchase. I contacted Eargo and... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for trying Eargo, Avery. Eargo systems come with 45 day easy returns and are subject to a $99 handling fee. We hope you find a hearing solution that meets your needs.
Ok, I have had my Eargos for 3.5 week here is what i think for anyone interested in getting them. 1. They are comfortable. It takes some time to get used to them, and it can make your ears itchy. This will fade.. 2. They do an adequate job. They do sound a little off sometimes and can almost sound like there is a small echo. It isn't very bad and doesn't seem to happen all the time. 3. The charger drives me nuts. I clean it every night and I still have to take the eargos in and out of the charger at least 1/2 dozen times or more to get them to connect to the charger correctly. 4. Today, 3.5 weeks in, the right eargo has stopped working. There is no amplification at... Read More
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Donald. I apologize that we never responded when you posted last year. I see that we replaced your original set of Eargo Neo hearing aids with a new set and that you have kept the devices. I hope everything is working to your satisfaction. Since the original mobile app debuted over a year ago, we have had several upgrades allowing for more customization of the hearing aids. Also, our team of licensed hearing professionals have many more remote fine-tuning options at their disposal to help clients maximize their use of Eargo hearing aids. If there are ever any questions, please call us at 800-615-9000 or email us support@eargo.com.
I have been using my Eargo hearing aids for a few months. The only problem I have had is when I pat my ear to adjust the volume my wife immediately says, "are you turning me up or down". I responded, "I always always turn you up!" Problem solved.
I hear birds now. When I go into places where sound is already amplified such as church or a speaker \ presenter using a microphone I take my Eargo's out because even at level one amplification it is really loud.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
We're happy you're hearing life in full, rich, technicolor sound, Paul. chEARs!
Hi ,guys at Eargo Hearing Aids , Guys Your product is a good stuff compere whit others, the prices is Heights for some people like me when depend of social retirement services at time to buy, is pretty good devises but to height in prices for more of persons whit need of this kind problems ., don't take me wrong but it is to spenssive.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
We offer a range of pricing options for our hearing aids, starting as low as $1,650 for Eargo Plus. Eargo Neo, which features our best noise reduction, our best feedback cancellation, and added stable gain costs $2,750. Eargo costs about 52% less than the average, traditional hearing aid. You can learn more about our low-cost financing options, starting at $77 a month for 24 months, at shop.eargo.com. We also suggest clients check with their insurance provider to see if their plan offers any coverage for hearing aids (if it does, our audiologists are happy to complete a superbill on their behalf). Some organizations that may be able to provide additional assistance obtaining hearing aids are your local Lions Club, United Way Speech and Hearing Centers, as well as Better Hearing Institute’s AUDIENT program. We often point clients here if we’re unable to help. Please call our Personal Hearing Guides with questions at 1-800-375-8058.
Under the above paragraph of "Ergo Product Offerings" you list Bluetooth and Internet Connectivity. That's not so - these "in the ear" units have neither capability! The charging unit does not aid in the hearing capability, only recharges the batteries in the units. Please make this limitation known so that there is no confusion with larger behind-the-ear units.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
With Eargo Neo, your Personal Hearing Professional will be able to craft a custom plan so you can hear life to the fullest, delivered via Bluetooth to your device. Your PHP, or one of our Personal Hearing Guides (think of them as your ear’s personal concierge) can discuss more at 1-800-481-1302.
purchased a pair of Eargo's after utter frustration with standard behind the ear Resounds which cost twice the price of Eargo's. could not be happier with Eargo. i can actually understand conversation. i can go outside with out amplified wind noise. i wish i would have known about Eargo's before I wasted $5000.00 on Resounds.
joe
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
We're happy you're hearing every moment with Eargo, Joe. Happy hearing!
I love the whole concept, and got the non-working try out pair to check for comfort. I was so disappointed that my small, bent canal couldn't handle this device. I just could not get it in. If I could have made it work I would have. The phone support was fantastic. This is a well designed product that I wish I could use!
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for trying Eargo, Judith. We hope you find a hearing solution that meets your needs.
Beware! I paid $2400 for a pair of Eargo's in November 2018, lost one, and the replacement cost is $395!!
Now they're being advertised for $1400. Shocked, I asked about refurbished ones, NO. After calling several times to complain the Employee would say "I'll have my supervisor contact you". Most never did contact me, only one emailed, but didn't respond to my return email. Eargo doesn't offer its customers an insurance policy, even though the size is so small, the hearing aid is at risk of loss. Eargo's Customer Care is daunting. After such toxic treatment by Eargo, I can no longer encourage my friends, co-workers, and family to do business with Eargo. I feel ripped off.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for your comment, Arden. We apologize about the game of phone tag you played with our team. While we advertised Eargo Plus for $1,450 for a short time it looks like you had originally purchased Eargo Max, which is a more expensive device, though you did receive a $400 refund after your purchase as part of a Black Friday promotion we were running at the time. As part of our warranty, Eargo will replace a lost or damaged hearing device for $395 each and a lost or damaged charger. Here’s more on our warranty: https://eargo.com/misc/warranty, and please reach out to us at social@eargo.com with any questions. We’ll be happy to directly connect you with someone who will be able to assist.
I am currently wearing a set of Phonak battery-operated hearing aids (second set) for high-frequency loss, purchased at Costco for $2400. What I like is the computerized "fit" offered locally and the service provided, also locally. What I dislike is the fact that when turned up in a restaurant, I hear increased background noise, rather than conversation and the fact that the transmitters often fall out of the canal, despite "guards." I have interest in trying out eargo's aids but retain hesitancy based upon reviews.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Hi Alan, thank you for your interest in our modern hearing aids. We suggest new-to-Eargo clients try our free sample kit to get an understanding of the fit and feel of our devices. After requesting the sample kit, you'll receive a call from one of our personal hearing guides to discuss your level of hearing loss, as Eargo was designed for those with mild to moderate hearing loss. You can request your non-working sample kit today from try.eargo.com, or call us with any questions at 1-800-375-8058. We’re all ears!
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