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MDHearingAid Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
22 Customer Comments & Reviews - see all comments
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Founded in 2008, MDHearingAid sells inexpensive, non-custom hearing aids directly to the consumer without the need to visit a hearing clinic. The company uses the same microphones and chip components as the big six hearing aid manufacturers. MDHearingAid is headquartered in Chicago, Illinois.
 
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How is MDHearingAid rated?

Breakdown

4.0/5
Hearing Aid Style
4.3/5
Features and Price
3.0/5
Battery Life
3.5/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

With many custom hearing aids priced in the thousands of dollars, MDHearingAid offers an affordable option for consumers on a tight budget. While the company's devices don't offer as many high-tech features as conventional prescription hearing aids do or use a custom ear mold fitting, they offer many basic features and a few bells and whistles for far less than you might expect.

The company offers three hearing aid models to choose from. Each costs less than $800 per pair. MDHearingAid also recently introduced a TV amplifier product that can assist customers who aren't ready to step up to true hearing aids, but rather, just need a little help when enjoying TV with friends and family. The company employs a round-the-clock support team to make using their devices easier and a dedicated Insurance Team that helps customers select products that are covered by their plan and even files insurance claims on their behalf. Recently, MDHearing formed a partnership with Medline to make it easier for customers to get coverage for their hearing aids under their supplemental over-the-counter insurance.

MDHearingAid Product Offerings

Hearing Aid Style - 4 / 5

MDHearingAid sells its products direct to consumers and does not custom-build or custom-fit them to people's ears. The difference between this business model and a traditional model where a hearing professional is involved is somewhat like the difference between getting pair of prescription glasses and buying a pair of reading glasses at a drugstore. Just as non-prescription glasses are significantly cheaper than prescription models, so MDHearingAid devices are much less expensive than brands prescribed by hearing professionals. The hearing aids sold by MDHearingAid use the same digital technology that is used in nearly all other contemporary designs. The company offers but behind-the-ear and in-the canal models and they are registered with the FDA as Class I medical devices.
Product Type
FDA-Approved
True Hearing Aid
Types of Hearing Aids
ITC
BTE
Battery Life
Rechargeable models provide 17 to 18 hours of service on a single charge. You can recharge your device three times through the charging base without plugging the base in.
Accessories
Cleaning Kit
Hard Case
Mobile Phone Compatibility
iOS
Android

Features

  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Automatically Adapt to Different Environments

MDHearingAid Additional Services

Features and Price - 4.3 / 5

MDHearingAid has three products in its lineup. The AIR is a digital device with a less visible profile and adjustable settings and costs around $299 per pair. The VOLT is a rechargeable hearing aid that is water-resistant and features advanced background noise management. It runs for 24 hours on a single charge and costs around $399 per pair. MDHearingAid's NEO model is the company's smallest. It fits in the ear canal for near invisibility. The NEO pair costs $299.

Rechargeable models come with a magnetic charging base that lets you know when your hearing aid is fully charged and ready to go. They're covered by MDHearingAid’s guarantee and a 45-day risk-free trial.

Financing for all MDHearingAid devices is available through Affirm. Consumers who choose that option will be pleased to find the monthly payment and terms displayed on the company's website right at the point of purchase. The company also offers periodic two-for-the-price-of-one specials for customers with hearing loss in both ears.

Live product support is available via the chat function on the company's website and through the customer service department. Web chat and email support are available 24/7 and phone support is available Monday-Friday 8am-4:30pm CST and Saturday 8am-12pm CST.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
45 days
Free Shipping
Yes
Online Hearing Test
No
Modes of Contact
Phone
Email
Web Form

MDHearingAid Pricing

Battery Life - 3 / 5

Some of MDHearingAid's products require non-rechargeable batteries. Rechargeable models can go 17 to 18 hours without recharging. The recharging base can recharge your device three times without being plugged in itself.

Lowest Price (1 unit)

$299.99

Highest Price (1 unit)

799.99

MDHearingAid After-Sale Service

Customer Experience - 3.5 / 5

MDHearingAid offers a 45-day trial period, which is longer than that of many other companies. The company's products are warranted for one year from date of purchase. MDHearingAid offers an extended warranty of up to 2 years which is consistent with industry standards.
Warranty Length
1 year
Warranty Extendable?
Yes
Warranty Coverage
MDHearingAid offers a 1 year warranty on all of its products. Customers can also purchase a 2-year extended warranty plan

MDHearingAid Reputation

Reputation - 4.5 / 5

MDHearingAid has been in business for more than ten years and in that time has not been the subject of any reported consumer lawsuits, regulatory actions, or recalls. However, the BBB has published an alert about the company due to recognizing a pattern of complaints, including defective product shipments, trouble returning their devices after the 45-day trial period, and difficulty reaching the company's customer service department. The company holds a 3.5 out of 5-star rating on Trustpilot, but that's an average based on just six reviews.
Trust Pilot Rating
3.5 out of 5
Date Collected
2023-04-18
Year Founded
2008

Company Profile

Full Name
MDHearingAid
Company Website
https://www.mdhearingaid.com/

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22 Customer Comments & Reviews

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H
Helen W
2/9/2018
They do have a live chat. I just used it. So far, the customer service has been great.

D
Deb
1/24/2018
Because you are dealing with HEARING IMPAIRED people, who often have difficulties communicating by phone, you SHOULD have a Live Chat feature on your website.

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OTC Hearing Aids

  • Easy-Fit, Medical-grade, Rechargeable 

  • Noise reduction, feedback cancellation, dual direction microphones

  • Free lifetime support from team of licensed hearing professionals

  • Financing rates starting at 0% APR

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