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Phonak Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
31 Customer Comments & Reviews - see all comments
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Phonak is a medical devices company based in Switzerland, and a subsidiary of Sonova Holding AG. They have designed and distributed hearing aid systems across the globe for more than 70 years. Their products and accessories are designed with accessibility and practicality first in mind.
 
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How is Phonak rated?

Breakdown

5.0/5
Hearing Aid Style
3.5/5
Features and Price
3.4/5
Battery Life
3.5/5
Customer Experience

Overall Rating: 4 / 5 (Very good)

Phonak offers some of the most technologically advanced hearing aids in the industry. The company has been in business for over 70 years, enjoys a good reputation and provides customers with education resources to help them make the most appropriate purchase decisions.

With a focus on high technology and innovation, Phonak prices tend to be on the high side. Since Phonak doesn't sell its hearing aids directly, but rather through hearing clinics and resellers, cost markup is also a factor in its high prices.

Phonak doesn't offer financing, but some of the resellers it works with may. Some health insurers also cover hearing aids, to be sure to consult with your provider to see whether your plan provides coverage.

Phonak Product Offerings

Hearing Aid Style - 5 / 5

Phonak offers over 20 hearing aids with a variety of unique features to satisfy specific customer needs. Their hearing aids are all outfitted with an operating system that automatically adapts your hearing aid to its surroundings. Phonak also has various wireless accessories to enhance their hearing aids' performance.
Product Type
True Hearing Aid
Types of Hearing Aids
IIC
BTE
Mini BTE
RIC
ITE
CROS
Accessories
Charger Plate
Cleaning Kit
Bag
Remote Control
Mobile App
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Phonak Additional Services

Features and Price - 3.5 / 5

Phonak does not have prices listed anywhere on their website, explaining that the cost of hearing aids depends on the products and services that each hearing care provider offers. This is because Phonak manufactures and distributes their products, but does not sell them directly. After further inspection, we found most of their devices land in the $1,500 and $3,000 price range.

Phonak offers a free, three-minute online hearing test. The test consists of an examination for perception of low, mid, and high pitch sounds, as well a series of questions with answers ranging from "always" to "never." The test is not meant to replace a consultation with an expert, but it can provide customers with some quick information about their hearing capacity. Phonak can connect you with a hearing services provider and hearing aid reseller in your location.

Phonak has a 30-day trial offer, but only for their Lyric™ hearing aid.

Financing Available
No
Trial Offer
Yes
Trial Offer Period
30 days (only for Lyric™)
Online Hearing Test
Yes
Modes of Contact
Phone
Email

Phonak Pricing

Battery Life - 3.4 / 5

Phonak offers a very wide range of products. Battery life, charging equipment, and charging times vary depending on the hearing aid model you and your hearing loss expert decide is right for you.

Phonak After-Sale Service

Customer Experience - 3.5 / 5

Phonak's website provides a catalog of all of its hearing aid products and accessories. It also publishes the handbooks for its products online so you can learn more about each product the company offers than is provided by the product summaries provided. Phonak also publishes educational articles on hearing loss to better inform hearing loss sufferers about the signs, causes, and types of hearing loss.

Phonak offers a free online hearing test to help customers gauge the extent of their hearing loss. This test is provided as a precursor to an in-person consultation with a hearing specialist and authorized Phonak distributor.
Warranty Length
One year (international warranty)
Warranty Extendable?
No
Warranty Coverage
Phonak company provides a one-year non-extendable warranty on its products. This covers factory defects and damage, but does not cover damage caused after the product has been sold.Phonak recommends that customers ask their hearing care professional about the terms of the warranty. Phonak offers a one year limited warranty that covers any of the hearing aid's manufacturing or material defects, but not accessories such as batteries or ear modules. The warranty can only be applied if proof of purchase is shown. It also does not cover any expenses from damages the hearing aid suffered as a result of mishandling or tinkering.
Text of Warranty
click here
Deductible/Copay
No

Phonak Reputation

Reputation - 5 / 5

Phonak enjoys an excellent BBB rating. The company doesn't fare as well on Trustpilot, where customers only give it 2.4 out 5 stars. But that rating is based on only a handful of reviews and may not be statistically significant. Phonak's parent company, Sonova, has been providing health care solutions internationally for more than 70 years.
BBB Rating
A+
Trust Pilot Rating
2.4 out of 5
Date Collected
2022-04-11
Year Founded
1989

Company Profile

Full Name
Phonak Hearing Aids
Company Website
https://www.phonak.com/us/en.html/
Headquarters
4520 Weaver Parkway, Warrenville, IL, 60555

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31 Customer Comments & Reviews

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Traci E
8/27/2020
This company protects its retailers. Phonak has the ability to recast inner ear hearing aids for the original owner. However if you donate to a family member or someone in need Phonak will NOT recast as a policy. Phonak has the capability and will take the hearing aids back as a donation. However this company makes the device obsolete in order to protect its market share. Not a consumer friendly company. Avoid Phonak - not Senior or consumer friendly!

judysue25
1/23/2020
Spent $4300 for new phonak hearing aids, 2 nd pair I’ve owned. I will never purchase another. First I was told I needed molded hear aids, that didn’t work, the sound was like my head was in barrel, They have been sent back a couple of times, I go in about every 2 weeks, They are not worth the money. I would like to go to another phonak provideder dealer but I was told that I would have to be charged for every visit . So what if I had moved, does that mean the warranty is no good?

J
Jim E
12/11/2019
very good hearing aids-had them for five years and would buy them again

G
George P
11/5/2019
I have had my hearing aid one month and it went dead.I was told that the company that it will take 3 weeks to fix. I spent $1600 and I AM NOT HAPPY with your customer service. How about replacing it or refunding my money.

John C
8/30/2019
I use Phonak Hearing aids and hey are great!! For the past year Phonak Aids work everyday without failure.

T
Tom L
6/8/2019
Phonak B50-312 is wonderful, except for summer time. The BTE design wicks sweat into the battery case and the battery dies. It's infuriating to be working outside on a hot day and to start getting the low power tone when you put new batteries in three hours ago. Rechargeables have been suggested, but the price difference is about a 6 year payback, if the batteries lasted in the summer like they do winter / spring. (Since rechargeables are supposed to last 500 charges, I question the life.) Drying the battery will get it to work for a little bit, but the life is shot. For the price, I expect them to be sweatproof.

Kim G
3/10/2019
I currently have Phonak hearing aids. I've had the Lyric and Starkey aids over the last 15 years. My current aids are a blessing. I have more options to hear in a wide range of places that I go to. I have five options that I can set my aids to. I have the "remote" on my phone that I use to set the program I need at the time. I can also press the up and down volume buttons to adjust to the program as well. My base program is "Auto sense OS" is automatically picks up the sound and transmits it to my ear. However, if I am in the car and want to avoid the road noise I usually switch to my second program, "Speech in noise" which deaden all outside noise and I can actually hear the radio and... Read More

Liz R
1/28/2019
I like the hearing aids but the tube is to short. they so not fit behind my ears. I am told the tube only come in 3 and should be a 4. I can not wear my glasses. HELP

R
Rod s
7/2/2018
Phonak a frustrating company. The product I bought i was generally happy with but the customer service and support is nothing short of pathetic. They operate as a franchise. They must barely train there audiologist and the hq offers no real support either. In short avoid.

D
DisappointedCustomer
3/11/2018
We were sold a Phonak product for my elderly mother with an appalling service. Indeed she is not able use the product. Phonak distributor in Istanbul(Turkey) refuse to take the product back under a two year guarantee whatsmore Phonak main company in Switzerland are a bunch of clown in the hands of their distributors. Very disappointing experience. I would not recommend this company to anyone. Stay away from Phonak products.

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Fully online purchase experience
  • Control your hearing aids via mobile app
  • Products to address the unique needs of children and teens
  • 100% invisible, no batteries to change
  • Convenient online hearing tests
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