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Phonak Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
31 Customer Comments & Reviews - see all comments
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Phonak is a medical devices company based in Switzerland, and a subsidiary of Sonova Holding AG. They have designed and distributed hearing aid systems across the globe for more than 70 years. Their products and accessories are designed with accessibility and practicality first in mind.
 
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How is Phonak rated?

Breakdown

5.0/5
Hearing Aid Style
3.5/5
Features and Price
3.4/5
Battery Life
3.5/5
Customer Experience

Overall Rating: 4 / 5 (Very good)

Phonak offers some of the most technologically advanced hearing aids in the industry. The company has been in business for over 70 years, enjoys a good reputation and provides customers with education resources to help them make the most appropriate purchase decisions.

With a focus on high technology and innovation, Phonak prices tend to be on the high side. Since Phonak doesn't sell its hearing aids directly, but rather through hearing clinics and resellers, cost markup is also a factor in its high prices.

Phonak doesn't offer financing, but some of the resellers it works with may. Some health insurers also cover hearing aids, to be sure to consult with your provider to see whether your plan provides coverage.

Phonak Product Offerings

Hearing Aid Style - 5 / 5

Phonak offers over 20 hearing aids with a variety of unique features to satisfy specific customer needs. Their hearing aids are all outfitted with an operating system that automatically adapts your hearing aid to its surroundings. Phonak also has various wireless accessories to enhance their hearing aids' performance.
Product Type
True Hearing Aid
Types of Hearing Aids
IIC
BTE
Mini BTE
RIC
ITE
CROS
Accessories
Charger Plate
Cleaning Kit
Bag
Remote Control
Mobile App
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Phonak Additional Services

Features and Price - 3.5 / 5

Phonak does not have prices listed anywhere on their website, explaining that the cost of hearing aids depends on the products and services that each hearing care provider offers. This is because Phonak manufactures and distributes their products, but does not sell them directly. After further inspection, we found most of their devices land in the $1,500 and $3,000 price range.

Phonak offers a free, three-minute online hearing test. The test consists of an examination for perception of low, mid, and high pitch sounds, as well a series of questions with answers ranging from "always" to "never." The test is not meant to replace a consultation with an expert, but it can provide customers with some quick information about their hearing capacity. Phonak can connect you with a hearing services provider and hearing aid reseller in your location.

Phonak has a 30-day trial offer, but only for their Lyric™ hearing aid.

Financing Available
No
Trial Offer
Yes
Trial Offer Period
30 days (only for Lyric™)
Online Hearing Test
Yes
Modes of Contact
Phone
Email

Phonak Pricing

Battery Life - 3.4 / 5

Phonak offers a very wide range of products. Battery life, charging equipment, and charging times vary depending on the hearing aid model you and your hearing loss expert decide is right for you.

Phonak After-Sale Service

Customer Experience - 3.5 / 5

Phonak's website provides a catalog of all of its hearing aid products and accessories. It also publishes the handbooks for its products online so you can learn more about each product the company offers than is provided by the product summaries provided. Phonak also publishes educational articles on hearing loss to better inform hearing loss sufferers about the signs, causes, and types of hearing loss.

Phonak offers a free online hearing test to help customers gauge the extent of their hearing loss. This test is provided as a precursor to an in-person consultation with a hearing specialist and authorized Phonak distributor.
Warranty Length
One year (international warranty)
Warranty Extendable?
No
Warranty Coverage
Phonak company provides a one-year non-extendable warranty on its products. This covers factory defects and damage, but does not cover damage caused after the product has been sold.Phonak recommends that customers ask their hearing care professional about the terms of the warranty. Phonak offers a one year limited warranty that covers any of the hearing aid's manufacturing or material defects, but not accessories such as batteries or ear modules. The warranty can only be applied if proof of purchase is shown. It also does not cover any expenses from damages the hearing aid suffered as a result of mishandling or tinkering.
Text of Warranty
click here
Deductible/Copay
No

Phonak Reputation

Reputation - 5 / 5

Phonak enjoys an excellent BBB rating. The company doesn't fare as well on Trustpilot, where customers only give it 2.4 out 5 stars. But that rating is based on only a handful of reviews and may not be statistically significant. Phonak's parent company, Sonova, has been providing health care solutions internationally for more than 70 years.
BBB Rating
A+
Trust Pilot Rating
2.4 out of 5
Date Collected
2022-04-11
Year Founded
1989

Company Profile

Full Name
Phonak Hearing Aids
Company Website
https://www.phonak.com/us/en.html/
Headquarters
4520 Weaver Parkway, Warrenville, IL, 60555

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31 Customer Comments & Reviews

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A
Annie A
1/20/2018
I've worn an analog in-the-ear Phonak for the last five years and have been thrilled with the natural sound quality. Recently I purchased two behind-the-ear aids and have been very disappointed with the sound quality and discrimination. If I didn't have the first aid, I would think the new digital aids were fine, but I have Phonak's much better, now discontinued analog aid to compare them to and they fall short: tinny sound, echoes, distortions in sound. Have had this adjusted many times to try to get them to match the first aid, with no success. Something is wrong at Phonak that they think the highly touted digital aids are better than the analogs.

Our Partner
Fully online purchase experience
  • Control your hearing aids via mobile app
  • Products to address the unique needs of children and teens
  • 100% invisible, no batteries to change
  • Convenient online hearing tests
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