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ADT Smart Home Security Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
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With over 150 years of experience, ADT is a leading and dependable security provider for homes and businesses in the United States. They offer both professional installation and ongoing monitoring services, ensuring high-quality equipment and reliable protection. ADT is based out of Boca Raton, Florida.
 
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How is ADT Home Security rated?

Breakdown

5.0/5
Equipment
5.0/5
Monitoring Options and Technology
5.0/5
Value
4.5/5
Contract/Subscription Flexibility

Overall Rating: 4.9 / 5 (Excellent)

We rated ADT home security by evaluating several key factors, starting with the quality of their professional installation and the reliability and technology of their equipment. We considered the effectiveness of their 24/7 monitoring services and how responsive their customer support is. We also compared the overall costs, including installation fees, monthly monitoring charges, and contract terms, as well as customization options. Finally, we incorporated feedback from actual ADT customers to gauge satisfaction levels. This comprehensive approach provides a balanced and thorough assessment of ADT's home security services.

How does ADT Home Security work?

Equipment - 5 / 5

ADT provides professional installation and relocatable, wireless smart home security products. Their equipment is highly customizable to fit your specific needs and home layout. A professional installer will visit your property to discuss your security options and tailor a security plan that works best for your home. Once the installation is complete, the installer will provide detailed instructions on how to use the system. ADT security systems feature the Google Nest* doorbell (battery), as well as the Google Nest Cam* (outdoor/indoor, battery). The indoor, wired model of the Google Nest Cam* is also available, as well as the Google Nest Cam with floodlight. The Google Nest* Doorbell (battery) offers HD video, smart alerts for specific events, two-way audio, and 24/7 streaming. The Google Nest Cam* (outdoor/indoor, battery and/or wired) offers HD video with night vision, intelligent alerts for motion and sound, and two-way audio. Both devices integrate seamlessly with Google Home devices. Depending on the package you choose, ADT smart home security systems may include: door/window sensors, motion sensors, smoke detectors, water and temperature sensors, a Yale Smart Lock, an event-triggered alarm, live surveillance, and a variety of indoor and outdoor cameras. Additional options for environmental protection are also available, such as carbon monoxide, flood, temperature change, and smoke sensors, along with a panic button and an emergency alert button. *Google, Nest, Nest Doorbell, and Nest Cam are trademarks of Google LLC.
Installation
Professional
Equipment Manufacturer
Ademco, DSC, Honeywell, Interlogix
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 5 / 5

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does ADT Home Security cost?

Contract/Subscription Flexibility - 4.5 / 5

ADT offers three main security system service plans to choose from: Secure ($29.99/month), Smart ($34.99/month), and Complete ($44.99/month). ADT typically requires a contract for its monitoring services. The standard contract length is 36 months, although they offer options for longer terms, such as 60 months if you choose financing for equipment costs. Early termination fees apply if the contract is canceled before the end of the agreed term. Additionally, ADT offers a 6-month money-back guarantee.** (Applies after ADT has made attempts to resolve a system-related issue. Requires purchase and continual monthly payment of both QSP and professional monitoring at time of activation to be eligible.) To help protect customers against the cost of unexpected service calls, ADT offers extended limited warranty protection, called their Quality Service Plan, or QSP. While ADT's electronic technology is designed to meet the highest standards, no manufactured equipment is 100% perfect. QSP adds additional coverage some customers might prefer.
Monthly Fee (min)
$29.99
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
ADT's cancellation policy requires a minimum 36-month contract, with early termination fees applicable if you cancel before the end of the term. To cancel, you need to contact ADT customer service directly, either by phone or in writing, to initiate the cancellation process. ADT may also offer a six-month money-back guarantee if they are unable to resolve system-related issues within the first six months of service. Be sure to review your contract for specific terms and any potential charges associated with early termination. To cancel, customers must call by phone, at (800) ADT-ASAP or (800) 773-1391. Online cancellations are not available.
Warranty
90 Days on Equipment + Labor; Extended Warranty w/ Subscription

Contract & Price Fine Print

Disclaimers: A 36-month monitoring contract is required (24 months in California). Service and installation charges vary depending on system configuration, equipment, and services selected. Additional charges may apply in areas that require guard response service for municipal alarm verification. Local permit fees may be required. Prices and offers are subject to change and may vary by market. Additional taxes and fees may apply. Satisfactory credit is required. A security deposit may be required. **ADT Money-Back Guarantee: Money-back guarantee only applies after ADT has made attempts to resolve a system-related issue and has not been able to resolve that issue within the first six (6) months of your original activation. Requires purchase and continual monthly payment of both QSP (Quality Service Plan, ADT’s extended limited warranty) and professional monitoring from the time of original activation. ADT Money-Back Guarantee is not transferable. Equipment must be returned before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

Technology Integrations

Technology Integration - 5 / 5

ADT offers a wide range of smart home integration options and stands as the exclusive security company authorized to sell Google products through its partnership with Google. This collaboration gives ADT customers access to top-tier security solutions integrated with the latest Google technology, such as the Google Nest* Doorbell (battery) and the Google Nest Cam* (outdoor/indoor, battery). ADT systems may be integrated with compatible lighting, door locks, and smart plugs with control via Amazon Alexa or Google Home. Depending on the security system selected, homeowners can monitor activities at their homes with features like email and text alerts, live surveillance, and remote arm/disarm. These functions can be accessed through their iPhone and Android apps. *Google, Nest, Nest Doorbell, and Nest Cam are trademarks of Google LLC.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks

ADT Home Security Reputation

Reputation - 5 / 5

BBB Rating
A+
Date Collected
2024-07-18
Year Founded
1874

Certifications & Associations

  • Underwriter's Laboratory (UL)

ADT Home Security Summary

In Conclusion

ADT smart home security systems provide comprehensive protection through a combination of advanced technology and professional monitoring services. They offer 24/7 monitoring from multiple centers nationwide, ensuring rapid response to emergencies. The systems include high-quality equipment such as HD cameras, motion sensors, and smart home integration with Google Nest* devices such as the Google Nest* doorbell (battery) and the Google Nest Cam* (outdoor/indoor; battery and/or wired), enhancing convenience and security. ADT's professional installation and customizable plans cater to various security needs, although they come with a minimum 36-month contract and associated costs. Overall, ADT delivers reliable, technologically advanced home security solutions with extensive support and monitoring services. *Google, Nest, Nest Doorbell and Nest Cam are trademarks of Google LLC.

Contact & Additional Information

Homepage URL
https://www.adt.com/
Company Phone
(888) 238-2727
Headquarters Address
1501 Yamato Rd, Boca Raton, FL, 33431
Mailing Address
1501 Yamato Rd, Boca Raton, FL, 33431
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Get ADT Security starting at $29.99*

  • Google Nest Cams¹, Doorbells, Sensors & more
  • A Leader in Home Security for 150 Years
  • 24/7 Monitoring & Video Surveillance
  • Possible Savings on Homeowner's Insurance²

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² Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

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