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249 Customer Reviews - see all comments
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With over 150 years of experience, ADT is a leading and dependable security provider for homes and businesses in the United States. They offer both professional installation and ongoing monitoring services, ensuring high-quality equipment and reliable protection. ADT is based out of Boca Raton, Florida.
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Latest ADT Home Security Reviews
ADT is cheating with money not proving vedio clips charging lots of money
DO NOT GET ADT! NO MATTER WHAT YOU ARE OFFERED OR WHAT THEY SAY TO MAKE IT SEEM LIKE A GOOD DEAL!!!! JUST SAY NO TO ADT!
Seriously they have an extremely predatory business model and shoddy equipment and services (at best). On top of this, their contracts are impossible to get out of, even if you have issues, unless you are willing to pay 75% of the rest of the contract amount or get your account sent to collections. There are so many better options. DO NOT GET ADT!
I would NOT recommend using the ADT service. Based on my personal experience, their customer service is not satisfactory. They have outsourced their billing department to other countries, resulting in fragmented customer service and difficulties in communication due to strong accents and poor connection quality. I suggest considering local alternatives or installing the system yourself. Dealing with a large company like ADT IS VERY frustrating, especially when it comes to billing inquiries as there is a lack of assistance available.
ADT is the worst. Nothing but problems and ADT does not care about fixing system problems. NEVER do busiess with them.
So, I had a professional 2500.00 system installed by ADT. What I didn't realize is that when my cameras went down that it would cost me a service fee to have them re-setup. On top of this, after almost a year my job is moving me to a location where I have to leave my ADT service and system that I bought. ADT has me locked into a 36 month contract and will not honor the fact that my move is work based. They are wanting to charge me a smooth 1700+ for the remaining 75% of a contract I will never use. Please guys. Do not be scammed by this company.
i have been with ADT for over 23 years. and our backyard camera hasnt been working correctly, after numerous attempts to fix it, still goes off line quite frequently, when i called in the reps are less than friendly . refuse to give me an updated camera. then the mgr tried to do a bait and switch with me, i called his bluff,.
BE VERY CAREFUL, this used to be a good company its gone down hill. i am switching . and the reps dont care.
DO YOURSELF A FAVOR AND DO NOT DO BUSINESS WITH THIS COMPANY!
It is an act of Congress to get your account cancelled.
They will transfer you multiple times for over 2 hours to try to prevent it.
I have been with them for over 6 years and I am not in a Contract. It should have been a simple cancellation but NO now I am being charged for an additional 30 days.
The worse online and phone support ever... I have 4 business accounts.... The billing is so messed up. I can never get ahold of a rep to get invoices that match charges. If this was not a corp must have. i'd cancel and go with a local company. The sales rep is no help... He washed his hands of our account once he got paid.... No support on trying to figure the biling out,,, Website will not let me add all account to it so see invoices. been on hold now for 22 minutes
This past month I've been in contact with ADT more times that I wish, and to summarize the outcome there is a lack of consistancy in their customer offerings, customer service, follow-through, and in the end the customer is left with the burden of following up with ADT to obtain the outcome expected. Issues included: incorrect and conflicting information regarding; product/service offering and pricing, very long wait times, multiple department transfers - sometimes unannounced and also disconnected, conflicting payment for product, failure to follow-up on stated actions by Loyalty Desk, and difficulty for the installer in processing the ordered product for a questioned... Read More
I currently have ADT and have been a customer for 2 years. I will feel safer having the system and I'm happy to pay for that feeling of security. However... I do have a major complaint with the camera's that were set up. First and foremost I was talked out of where I wanted them and I caved to the suggestion of the rep that came out. There is a MAJOR blind spot in the drive that would not be there if I had stuck to my guns. And now I realize that the outdoor screws that were installed by the company are not outdoor screws and have begun to rust leaving stains on my siding. I can replace the screws, but the stains are there to stay, and at some point I'll move the camera, but I'm... Read More
Cancelled after 12 years with. Customer service and system support have become horrible and frustrating.. "Reps" are no longer allowed to access and make changes on your system at your request. Such as disabling a sensor generating false alarms in your absence. We're told we have to be at the panel ourselves or use a phone app. 1000 miles away from the panel and a non working phone app we pleaded with support to disable the zone but they would not. We spoke we 15+ "reps" over 3 days, several where English is there second language it seemed, before deciding to cancel. It's not the AFT we signed up with 12 years ago, it's rocketed down hill since. Requesting the cancellation was handled... Read More
Have had this system for 3 years, 2 1/2 of which I did not use and actually removed the system from the house after having multiple alarms go off with no follow up phone calls. They finally called me one day, which took 6 hours to call me and my 12 yr old son was in the house, when they called I told them to yes dispatch the police BUT to tell the dispatcher that a 12 yr old boy was in the house. Well guess what they DIDN'T do!! Luckily the cops got my son out of the house safely, but were so mad that they called me and screamed at me for 10 minutes because they almost shot my son - they had no idea he was in the house and I should have notified ADT that he was in the house. Right then... Read More
Have had the system for one year and I would be using something else but instead of an agreement, it is a contract, thanks for lying Jake the ADT Sales Rep. Poor Service is an understatement. Besides the con to get me into a three year contract (not the 1 year agreement promoted) the equipment is junk. The front camera and google nest doorbell camera are off line, cannot communicate, not responding, cannot connect to wifi..... the upstairs glass break sensor sounds off every time we close a door, normally, in the hallway. Service reps have been out, they are good. They can confirm wifi signal is more than strong enough and exceeds the requirement of the system. They can get... Read More
DO NOT USE ADT COMPANY! They promise the best services at the most competitive rates but in reality they cheat on you. I have had a plan with them since February, 2023 (6 months by now). I kept calling them innumerable times. All you can hear is a robot repeating the same useless information. They ask you to hit a key in order to talk to a representative. You hit it but the robot still goes on with its information. You have to try again until you are put through the service you need. Their representatives speak broken English and although they thank you a hundred times and apologize, in the end they do not solve your request. Sometimes they ask you to hold the line but then they disconnect... Read More
After being a customer with ADT for 22 years, I can no longer recommend them. Their customer service over the past 30 hours has been horrible. My alarm system has been randomly going off, full blown screeching through the night , and they are not able to make it stop. They had me dismantle the system, which did not resolve the issue, put in a work order that was incorrect so the tech canceled the job, and have now placed me on "priority" for service which is 6 days from now. Meanwhile, I have no security system for the next 6 days. A service I have paid them for and they cannot deliver to me. They are holding me to my contract with them, yet they are not upholding their end of the... Read More
ADT was fine....until I needed it. A year ago I had a house fire. Alarms going off everywhere, but I didn't receive any contact at all from ADT. Thankfully I was home. The walls and roof made it but the entire house had to be gutted and was down to the studs. I called ADT they said that fire monitoring wasn't included. (checked the contract and it IS included). Then I asked that since I had no house to monitor and even the equipment was inoperable, if they could pause my account. They said no. Then I said cancel the service and they wanted $800 to cancel because it's still under contract. So I said forget that and have been paying the regular 'monitoring' fee of $53 a month for 8... Read More
Totally messed up my order!!! Been on the phone with them to cancel and have been on the phone with ADT for a total 8 1/2 hrs!!!! Mostly on hold!!!! 8 1/2 hrs!!!! Can you do that?? I first called at 10:00 this morning and it is 6:30 now. They just keep transferring me. They have no idea how to run a company!!! If they can't get an order right or even allow me to speak with anyone in the correct department, then how can they protect my home??? I'm still being transferred and it's now 7:00 pm!! Situation; I purchased their system with 2 day shipping because I am leaving out of town in 5 days for two weeks and need protection due to living in a bad area. 2-day shipping mind you. I checked my... Read More
The worst service! It is expensive and never works. Techs keep coming out - and charging me - and still doesn't work. If I could give it less than one star, I would.
This review is for ADT Security Blue. Run away as fast as you can would be my advice. I called ADT after looking up the reviews, checking with the better business, etc. I signed up with the service not realizing that I was signing up with ADT Blue and it was a different self service within their company and that I had been signed up for it. I received a box of equipment to install just before Christmas not knowing I had a month to install it myself or be subjected to a $2000 fee that must be paid before I could cancel the contract. I called the wrong number for 3 months and was passed around constantly trying to get someone out to my home to set up their service. I was put on hold for... Read More
Had a system in the home I had purchased. Was told to put upgraded system in would be $1100. This is way higher than competitors. Not only that, but the customer service is also pushy and gets mad when you do not give them an answer. Not impressed.
!!!Alert!!! ADT Service Declining, no accountability, no safety with ADT – CANCELLING ADT Service Incident: 1. Fire alarm went off; ADT touch screen was beeping showing Fire. 2. Window tampering alarm went off multiple times in ADT system. ADT Service Customers pays for: 1. Safety call in cell phone. 2. If customer does not respond phone call, ADT to dispatch Fire Truck and Ambulance Reality: 1. No safety call. 2 No fire truck and ambulance dispatch Request call to ADT: To check why ADT did not respond when I had incidents at home. Is ADT system working? Request to have ADT come in and confirm the system works, the communication goes to ADT when alert triggers. Result: Nasty customer... Read More
This is a terrible company to try to cancel with. My experience was absolutely awful. I canceled in November, two months prior to end of cantract, and learned today that they had still taken a payment directlly from my bank account even after I had taken that form of payment out of the online payment system. First, be prepared to be on hold for quite a while. Be prepared for multiple transfers and a big hassle. Next, the staff who I got was AWFUL. She wouldn't listen to me and continued to give me an extended sales pitch and refused to let me cut in to tell her I already knew all that. I finally got through to her, only to get another offer later in the day from a different staff person. I... Read More
It is impossible to cancel your ADT service. I have tried now for three months and I continue to get the run around and sent to different departments. I am told that the service will be discontinued and my credit card gets charged each month. When quested, I am told that it take one billing cycle to cancel the service. That is bunk!! I am told I don't have an account and that they are not billing me, and every month I get a bill -and my cancellation date changes to the current month so that get another billing cycle.
The company is totally unethical. Buyer beware.
I accidentally double clicked a payment into my ADT account. The technician I spoke with on the phone reassured me that the $300 plus over payment would be re-deposited into my checking account. They never did until four weeks later when the next month’s payment was due, then they took that payment out and sent me the balance. In the meantime, my mistake cost me overdraft fees on my checking account because they would not return my money. When I called repeatedly and complain to several people about it, I was offered a better deal of $30 a month Now I’ve had them for over 10 years. Even with the drop in price to keep me on as a customer I’m still contemplating getting rid of them.... Read More
The employees are oh so pleasant & helpful in selling you the 36 month contract. The support employees manning the customer service lines are nice enough. Each time I call there is a minimum 40 minute wait time. Every. Single. Time. My issue is my doorbell camera will not provide live feed, it only records clips upon door bell rings or action motivated incidents. I have repeatedly followed the troubleshooting guide on my own & with a service advisor & still no connection. I was advised to uninstall the app & reinstall it once the advisor ran out of solutions. This did not help. The camera connection to my home network & the door panel is fine. I just need live feed from the doorbell... Read More