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Cove Home Security Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
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Founded in 2018, Cove is a Utah-based home security company that offers its services to both residential and commercial properties. The company’s equipment has a simple DIY installation process and completely wireless connections that can be integrated to mobile and smart home devices. Their 24/7 monitoring service is offered as a subscription service instead of a contract.
 
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How is Cove rated?

Breakdown

4.5/5
Equipment
4.0/5
Monitoring Options and Technology
4.0/5
Value
4.0/5
Contract/Subscription Flexibility

Overall Rating: 4 / 5 (Excellent)

Cove is a high-value, affordable home security option, on par with traditional security companies. The company offers customizable, DIY home security systems designed for easy installation, with a wide range of security products, including door/window sensors, motion detectors, cameras, and environmental monitoring devices. The system's DIY installation and customizable options make it suitable for a wide range of home security needs.

How does Cove work?

Equipment - 4.5 / 5

Cove Home Security offers a wide range of equipment designed to cover various aspects of home security:

Hub and Alarm Panel: The central hub connects all sensors to professional monitoring via Ethernet and 4G cellular. Arm, disarm, and control the system via the touchscreen alarm panel.

Eufy Indoor Cameras: Plug-and-play camera is ideal for monitoring kids and pets. It offers night vision, 2-way communication, and live streaming through the Cove Connect app, keeping you informed about your home at all times.

Eufy Outdoor Camera: This wireless camera features a solar panel for automatic recharging, providing HD video day or night, as well as motion detection technology, illuminating unwanted visitors and sending notifications to your phone.

Eufy Doorbell Camera: Monitor your front porch, chat with visitors, and get package notifications with this doorbell camera. The included Wi-Fi chime stores video clips and alerts you when the doorbell is pressed.

Motion Sensors: Detect human heat signatures, alerting you to intruders quickly. They’re pet-friendly, too.

Door/Window Sensor: Protect your home’s entry points with alerts when your doors and windows are opened.

Glass Break Sensor: Hear the frequency of cracking and shattering glass, giving your windows a second layer of protection.

Smoke Detector: Designed to catch smoke and rising temperatures early. If you’re not home to hear it, Cove calls the authorities for you.

Water Leak Detector: Find leaks and catch freezing temperatures.

Key Fob: Allows you to arm and disarm the system remotely without using the control panel.

Medical Alert Pendant: A wearable device that provides emergency assistance with the press of a button.

Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
Climax Technology (Main manufacturer)
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 4 / 5

Cove Home Security offers flexible monitoring options, including professional and self-monitoring. Their professional monitoring is available 24/7, using cellular communication for enhanced reliability, and includes immediate emergency response through a UL-listed monitoring center. Cove’s systems are equipped with RapidSOS technology, enabling direct communication with emergency services for faster response times. The user-friendly Cove mobile app provides real-time alerts, remote system control, and video monitoring.
Monitoring Options
Professional Monitoring
Self Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
6
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Cove cost?

Contract/Subscription Flexibility - 4 / 5

Installation/ Activation Fee
$0.00
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Canceling Your Service Plan. Excluding the obligations you owe to Cove to pay the price of the Product(s) you purchased before canceling your Service Plan during the Minimum Service Period (i.e. the Pay Later Option), if applicable, you may cancel your Service Plan at any time by canceling your subscription to the Service Plan by calling Cove at (855) 268-3669. All Service Plans require a minimum of 30 days verbal request of cancellation prior to the next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto-draft date. Once final payment has been drawn from your account, you will receive services 30 days from the last bill date. It is your responsibility to cancel services by requesting cancellation 30 days in advance of your next billing date. Step-by-step instructions are also available at support.covesmart.com. If you have fulfilled your applicable obligations, upon receiving your request to cancel, Cove will provide to you notice of termination of your Service Plan by email sent to the email address on file with Cove for your customer account. Your Service Plan, which includes Monitoring Services (as defined above), will terminate at the end of your current prepaid monthly subscription term. Upon termination of a Service Plan, Cove shall have no further obligation to provide the Services applicable to your Service Plan, and you shall have no further obligations to Cove except your obligation to pay any monies owed for Product(s) received and/or Services rendered but not paid for by you as of the date of termination. Subject to your obligations to pay the price of the Product(s) you purchased before cancelling your Service Plan during the Minimum Services Period (i.e. the Pay Later Option), if applicable, you may terminate your Service Plan for any reason or no reason by following the process set forth in this subsection. If you later choose to re-subscribe to a Service Plan, then you will receive the features, services, and/or benefits offered by Cove for that Service Plan at the time you re-subscribe, which may differ from those you received at the time you originally subscribed to that Service Plan before termination.
Warranty
1-Year on Materials + Workmanship

Technology Integrations

Technology Integration - 3.5 / 5

Cove’s technology integrates with Google Assistant and Amazon Alexa for voice control, enhancing convenience.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • Phone Call Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Geo-location Services

Home Automation

  • Unique User Codes

Cove Reputation

Reputation - 4 / 5

Trust Pilot Rating
4.3 out of 5
BBB Rating
B
Date Collected
2024-08-20
Year Founded
2018

Certifications & Associations

  • The Monitoring Association
  • Underwriter's Laboratory (UL)

Cove Summary

In Conclusion

When Cove home security says they have easy DIY installation, they mean it. The same goes for their 60-day risk-free trial, their lifetime warranty, and flexible cancellation policy. Bottom line: Cove offers the best value. Cove provides a flexible, reliable system without charging excessive prices and are as reliable as traditional companies in key areas of security. Their salespeople aren’t pushy, their customer support representatives are friendly and eager to help, and the response times from the monitoring center and the equipment is remarkably fast. Cove represents one of the best options for DIY installation home security systems for all these reasons and we expect the company to improve their technological capabilities in the future. Their accessible pricing structure provides consumers of most budgets the opportunity to have a high-quality home security system without having to break the bank. Their solid reputation for quality of service and customer support makes it easy for us to confidently recommend Cove for consumers’ home security needs.

Contact & Additional Information

Homepage URL
https://www.covesmart.com/
Company Phone
(855) 268-3669
Headquarters Address
14015 S Minuteman Dr., Draper, UT, 84020
Our Partner

Limited Time Offer: 70% Off + Free HD Camera

  • New Industry-First Software: Cove Stream
  • Live Feed Access on the Cove Panel & App
  • Two-way Communication thru the Touch Panel
  • Adjust Indoor Cameras from the Panel
  • Lifetime Equipment Warranty
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