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Brinks Home Security Review
ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
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Brinks Home Security™ is a brand that encompasses multiple security companies, including the armored cars it has been providing for more than a century and modern at-home security systemsThe company markets, installs, services, and monitors security alarm systems across North America. Brinks Home Security is headquartered in Albuquerque, New Mexico.
How is Brinks rated?
Breakdown
4.5/5
Equipment
4.0/5
Monitoring Options and Technology
0.0/5
Value
4.5/5
Contract/Subscription Flexibility
Overall Rating: 4.2 / 5 (Excellent)
Founded in 1859 and well-known for its armored cars, the Brinks brand is practically synonymous with security. Brinks Home Security was established in 1990 and brings plenty of experience in protecting private homes to the table.
The company offers full security systems, as well as individual security system components. According to Brinks, the systems are easy to install, but if you prefer to have yours professionally installed, Brinks can connect you with an installer.
Brinks systems integrate with other technologies, including mobile phone access and other home automation devices. Some systems integrate with Nest, but according to some sources, Brinks will no longer be compatible with Nest in 2024.
The company offers 24/7 US-based professional monitoring. You can customize the alerts you receive should your system trigger an alarm..
How does Brinks work?
Equipment - 4.5 / 5
Brinks offers two plans (Home Complete and Home Complete with Video) that offer partially or fully covered devices, as well as the option to add more equipment to your plan.
Customers can choose between a DIY or professional installation of their state-of-the-art equipment, whose modern sensors and smart panels are among the best in the business.
The company offers fire and smoke detection and medical monitoring. You can also elect to include flood, freeze, and carbon monoxide monitoring.
Finally, Brinks offers integration with home automation devices and live video surveillance.
| Installation | Professional Self-Install (DIY) |
| Equipment Manufacturer | Honeywell and GE |
| Ability to Reallocate System | |
| Wireless Sensors | |
| Control Panel | |
| Event Triggered Siren/ Alarm |
Security Monitors, Sensors, & Devices
Intrusion Protection
- Door & Window Sensors
- Garage Door Sensors
- Glass Break Protection
- Motion Sensors
Environmental Protection
- Carbon Monoxide
- Flood
- Temperature Change
- Smoke
Surveillance
- Indoor Cameras
- Outdoor Cameras
- Doorbell Cameras
- Tilt & Pan Cameras
- Live Surveillance
Life Safety
- Panic Button
- Medical Alert
Monitoring
Monitoring Options and Technology - 4 / 5
Brinks offers 24/7 professional monitoring via broadband and cellular, from which they dispatch emergency personnel as needed, and monitor environmental sensors as well as alarms. That way, homes are double-protected. If one communication channel fails, monitoring service is not interrupted.
| Monitoring Options | Professional Monitoring |
| Monitoring Technology | Cellular Broadband |
| Number of Monitoring Centers | 1 |
| Monitoring Center Type | Owned |
| Professional Monitoring Services | 24/7 Professional Monitoring 2-Way Intercom Police Dispatch Medical Dispatch |
How much does Brinks cost?
Contract/Subscription Flexibility - 4.5 / 5
All Brinks monitoring plans come with a three-year contract, a common length among home security monitoring companies.
Brinks offers two plans that provide partially or fully covered devices and the option to add more equipment to your plan as needed.
Brinks Home Complete starts at $39/month with a $19 activation fee and $499 equipment cost. You get a comprehensive home security system that includes the necessary equipment to stay protected.
Prices fall under a 36-month rate-locked agreement. If you don’t feel like you’re getting value out of the system in the first 90 days, you can return it without incurring penalties.
This plan includes LiveVoice Assist, Crash&Smash Protection, home automation features, 24/7 monitoring, and smartphone control.
Brinks Home Complete with Video starts at $49/month with a $19 activation fee and $699 equipment cost (waived during promotions).
This plan includes all of the features of the base-level package and adds video cameras into the mix. You get a live video streaming view whenever you need to see what’s going on, as well as cloud video storage for these files.
In addition to the equipment already included in the base package, customers receive an indoor camera and a doorbell camera when they begin service.
| Monthly Fee (min) | $39.00 |
| Monthly Fee (max) | $49.00 |
| Number of Available Packages | 3 |
| Installation/ Activation Fee | $19.00 |
| Equipment Starting Cost | $0.00 |
| Contract Required | |
| Minimum Contract Length | 36 months |
| Cancellation Policy | You can cancel your service within the first 90 days, with no termination fee. After that, the terms of your agreement will be in effect and you'll be responsible for any remaining balance. |
| Warranty | Lifetime equipment warranty |
Contract & Price Fine Print
Monthly prices listed are for the first 12 months.
Technology Integrations
Technology Integration - 3.5 / 5
Brinks offers 24/7 professional monitoring. When an alarm goes off, the company's ASAPer service people push alerts to SMS, voice, or email, depending on the customer's configuration.
Also, Brinks security service includes Crash and Smash Protection, LiveVoice assists, smartphone control, and cloud video storage.
Compatibility
| Google Assistant | |
| Amazon Alexa | |
| Google Home | |
| IFTTT | |
| Z-Wave | |
| ZigBee | |
| Z-Wave Plus |
Mobile Access & Alerts
- iPhone App
- Android App
- Email & Text Alerts
- Live Surveillance Feed
- Remote Arm/Disarm
- Geo-location Services
Home Automation
- Lighting Control
- Thermostat Control
- Electronic Door Locks
- Event-triggered Automation
- History Log
- Unique User Codes
Brinks Reputation
Reputation - 4.3 / 5
Brink's long history in the home protection industry attests to the company's stability and ability to innovate. The company earns a B rating from the Better Business Bureau. Users on Trustpilot award the company a 3 out of 5-star rating.
| Trust Pilot Rating | 3.0 out of 5 |
| BBB Rating | B |
| Date Collected | 2023-10-24 |
| Year Founded | 1991 |
Certifications & Associations
- Central Station Alarm Association (CSAA)
- Factory Mutual (FM)
- Electronic Security Association
Brinks Summary
In Conclusion
Brinks Home Security is one of the largest home security monitoring companies in the United States, providing services for over 1 million residential and commercial customers nationwide.
Brinks Home Security monitoring plans start at $39 a month, which is on par or even lower than other home security systems.
With Brinks Home Security, you can expect a three-year contract and a month-to-month renewal after that. If you wish to cancel the contract, you have up to 90 days after the start of the agreement to do it without any termination fees.
The company offers professional and DIY installation. Many customers prefer to have a technician come to their home to set up the equipment and explain how to work it. This option includes an installation fee, which you can spread out across your monthly payments.
Brinks customer service division offers assistance with installation and other problems with your system through email, live chat, phone, and social media. The company’s website also provides a support section.
One of the best things about Brinks Home Security System is that it works with dozens of smart home devices. Homeowners have the option of adding smart home safety features like lighting, thermostats, garage door openers, and other devices to their systems.
If you want to see how Brinks compares to the competition, read our Brinks home security systems review at https://www.consumersadvocate.org/home-security/compare/brinks-vs-adt.
Contact & Additional Information
| Homepage URL | |
| Company Phone | (855) 910-7980 |
| Headquarters Address | 1990 Wittington Place, Dallas, TX, 75234 |
| Mailing Address | Department CH 8628, Palatine, IL, 60055 |
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