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Protect America Home Security Review
ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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Protect America is a home security company that was founded in 1992 and has protected over half a million homes since its inception. The company offers self-installed, customizable home security systems with optional home automation. Protect Amerca's professional, 24/7 monitoring service can be connected via landline, broadband, or cellular network. Protect America has been featured on NPR, ABC, and the History Channel, among others.
How is Protect America rated?
Breakdown
4.0/5
Equipment
4.0/5
Monitoring Options and Technology
4.5/5
Value
4.0/5
Contract/Subscription Flexibility
Overall Rating: 3.9 / 5 (Very good)
Protect America has been providing excellent home security solutions for 20+ years, and features fees amongst the lowest in the industry. Their equipment is 100% wireless, and has a wide variety of options available, with customization and many additional features, such as home automation and life safety. Though their prices and packaging can be a touch more complicated than their competitors, their customer service representatives are available via phone and online chat, to help guide customers through the decision.
How does Protect America work?
Equipment - 4 / 5
Protect America's equipment offerings are seriously impressive. The most basic package includes a control panel, one motion detector, and three door/window sensors. As the price increases, so does the amount of equipment, with more sensors, cameras, life safety devices, and eventually home automation features. All of their packages are fully customizable, with high-quality hardware by 2Gig and GE. Though the equipment is self-installed, Protect America schedules it with the homeowner and walks them through every step. Great equipment, great service, great features.
| Equipment Manufacturer | 2Gig and GE |
| Ability to Reallocate System | |
| Wireless Sensors | |
| Control Panel | |
| Event Triggered Siren/ Alarm |
Security Monitors, Sensors, & Devices
Intrusion Protection
- Door & Window Sensors
- Garage Door Sensors
- Glass Break Protection
- Motion Sensors
- Recessed Door Sensors
Environmental Protection
- Carbon Monoxide
- Flood
- Temperature Change
- Smoke
Surveillance
- Indoor Cameras
- Outdoor Cameras
- Tilt & Pan Cameras
- Live Surveillance
- Event-triggered Surveillance
Life Safety
- Panic Button
- Medical Alert
Monitoring
Monitoring Options and Technology - 4 / 5
Protect America offers 24/7 professional monitoring from their three Criticom Monitoring Services call centers in Texas, via broadband, landline or cellular. Their highly-trained operators dispatch any necessary emergency personnel, and can also be contacted through two-way intercom on their control panel. Protect America can also monitor other pre-installed alarm systems. All in all, an above average monitoring package of services.
| Monitoring Options | Professional Monitoring |
| Monitoring Technology | Cellular Broadband Landline |
| Number of Monitoring Centers | 3 |
| Monitoring Center Type | Owned |
| Professional Monitoring Services | 24/7 Professional Monitoring 2-Way Intercom Police Dispatch Fire Department Dispatch Medical Dispatch |
How much does Protect America cost?
Contract/Subscription Flexibility - 4 / 5
Protect America offers five different packages, with varying price points (beginning at $19.99 and getting pricey after that) and equipment combinations, but their most salient characteristic is their commitment to providing high-quality security for less than the competition. Contrary to other companies, rates are locked in for life. Contract length is a standard 36 months.
| Monthly Fee (min) | $19.99 |
| Monthly Fee (max) | $42.99 |
| Number of Available Packages | 5 |
| Installation/ Activation Fee | $0.00 |
| Equipment Starting Cost | $99.00 |
| Contract Required | |
| Minimum Contract Length | 36 months |
| Cancellation Policy | Customers may cancel their Agreement by returning the Equipment within 30 days of the original shipment date. A restocking fee of $79 may be charged against the method of payment provided at the time of sale. |
| Warranty | Lifetime Equipment Warranty |
Technology Integrations
Technology Integration - 4 / 5
Protect America can interface with Amazon Alexa, Google Home, IFTTT, Z-Wave, and ZigBee. They provide iOS and Android apps, which send email and text alerts, live surveillance feed for packages with cameras, and remote arm/disarm features. Their website allows homeowners to access their system, pay their bills, and troubleshooting.
Compatibility
| Google Assistant | |
| Amazon Alexa | |
| Google Home | |
| IFTTT | |
| Z-Wave | |
| ZigBee | |
| Z-Wave Plus |
Mobile Access & Alerts
- iPhone App
- Android App
- Email & Text Alerts
- Live Surveillance Feed
- Remote Arm/Disarm
Home Automation
- Lighting Control
- Thermostat Control
- Appliance Control
- Electronic Door Locks
- Event-triggered Automation
- History Log
- Unique User Codes
Protect America Reputation
Reputation - 3.5 / 5
Protect America is certified by the Underwriter's Laboratory, Electronic Security Association, and New York City Fire Department. Their copper alarm package has been named a Consumer’s Digest “Best Buy” for 5 years in a row.
| Trust Pilot Rating | 5.4 out of 5 |
| BBB Rating | A |
| Number of BBB Positive Reviews | 18 |
| Number of BBB Neutral Reviews | 3 |
| Number of BBB Negative Reviews | 108 |
| Date Collected | 2018-07-23 |
| Year Founded | 1992 |
Certifications & Associations
- Underwriter's Laboratory (UL)
- Electronic Security Association
- Department of Defense
- New York City Fire Department
Protect America Summary
In Conclusion
Protect America offers an excellent DIY home security and automation system with professional 24/7 monitoring. Customers can acquire most of the hardware for free, and the system is relatively easy to install and configure. It can be upgraded and moved without too much fuss. The control panel is easy to use and lets users control home automation devices such as the thermostat, door locks, and the home’s lights and appliances.
Protect America’s home security systems installed effortlessly. All sensors and devices are programmed before shipment so that customers can forgo this step.
Like most home security monitoring providers, Protect America customers must sign a three-year monitoring service agreement. However, the basic equipment is offered free of charge. The devices have a lifetime warranty, and in the event of a system or device malfunction, customer support can help users determine if a reset will solve the issue or if it needs to be replaced. If a replacement is needed, Protect America will ship the device immediately for the homeowner to install.
Protect America has certifications by the Underwriter's Laboratory, Electronic Security Association, and New York City Fire Department. Its compatible with Amazon Alexa, Google Home, IFTTT, Z-Wave, and ZigBee, which makes it the choice for home automation enthusiasts. The Smart Connect app is highly rated and user-friendly. Homeowners can check their home, arm and disarm the system, and get alerts when something is not right. Additionally, users can control Z-Wave devices and watch their live-video feed from a WiFi connected camera.
Moreover, customers who want additional protection for elderly, disabled, or people with certain ailments can benefit from Protect America’s medical alert pendants and panic buttons that send an alert to a medical response team when activated.
Overall, customers are delighted with how easy it is to set up and install the system and comment on how knowledgeable and helpful sales representatives are. Another plus is the ability to customize their system to meet particular security needs. Keep in mind, however, that canceling the home monitoring agreement can take a bit of effort.
Protect America’s home security systems installed effortlessly. All sensors and devices are programmed before shipment so that customers can forgo this step.
Like most home security monitoring providers, Protect America customers must sign a three-year monitoring service agreement. However, the basic equipment is offered free of charge. The devices have a lifetime warranty, and in the event of a system or device malfunction, customer support can help users determine if a reset will solve the issue or if it needs to be replaced. If a replacement is needed, Protect America will ship the device immediately for the homeowner to install.
Protect America has certifications by the Underwriter's Laboratory, Electronic Security Association, and New York City Fire Department. Its compatible with Amazon Alexa, Google Home, IFTTT, Z-Wave, and ZigBee, which makes it the choice for home automation enthusiasts. The Smart Connect app is highly rated and user-friendly. Homeowners can check their home, arm and disarm the system, and get alerts when something is not right. Additionally, users can control Z-Wave devices and watch their live-video feed from a WiFi connected camera.
Moreover, customers who want additional protection for elderly, disabled, or people with certain ailments can benefit from Protect America’s medical alert pendants and panic buttons that send an alert to a medical response team when activated.
Overall, customers are delighted with how easy it is to set up and install the system and comment on how knowledgeable and helpful sales representatives are. Another plus is the ability to customize their system to meet particular security needs. Keep in mind, however, that canceling the home monitoring agreement can take a bit of effort.
Contact & Additional Information
| Homepage URL | |
| Company Phone | (877) 969-1862 |
| Headquarters Address | 3800 Quick Hill Rd, Austin, TX, 78728 |
| Mailing Address | 3800 Quick Hill Rd, Austin, TX, 78728 |
Top Rated
Our Partner
119 Reviews
Professional Installation + $0 Activation
- Cameras Use Light/Sound to Deter Crime
- Doorbell Cam Detects & Protects Packages
- Products Designed & Developed In-house
- 24/7 Monitoring Starting at $19.99/mo
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