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Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7
Agoda Hotels Review
ConsumersAdvocate.org
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.
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92 Customer Comments & Reviews
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Terrible company - a fraud - RUN AWAY!!
Hours and multiple calls and still no resolution. DO NOT USE THIS COMPANY!
This is a horrible place to get a hotel room. They send me a cancellation from the hotel because we never went because the hotel HAD HORRIBLE CUSTOMER SERVICE and knew since we went through a third party that you couldnt get a refund if you wanted to. know I am going through a huge dispute with this company.
WHAT EVER YOU DO.. DO NOT USE THIS WEBSITE!!!!!!!!!!!!
If you think your getting a Bargain with Agoda think again.They charged me Twice...I had $169.00 Agoda Bucks to Book another Hotel which I did and it "vanished" they charged my AMEX instead.$169.00 for an Approved with the Hotel Cancellation Refund then Charged me $361.00 for the same 2 nights at a same owner property 3 doors down,they "Price Match Guarantee" so I found the same nights for $87.00...should be $174.00 right?Nope so I opened a Dispute with AMEX,there based in Bangkok NOT in USA.Funny thing is I have a detailed conversation on my TYY Captioned Teephone so they cant go back on there word,its dictated because Im Deaf!!!
NEVER NEVER EVER USE THIS SITE! They are a complete SCAM! It may say "Free Cancelation" But that is a Bold Face Lie! I started a new job (3 hours one way away from my house) I had to be there for 3 days in a row for training. I found a cheap hotel for 2 nights thru Agoda that was near my new job at Disney World called Main Gate Lakeside Resort. On my way to work, a friend of mine called me and asked me where I was staying. When I told her, she read the reviews to me and they made physically ill. I have breathing problems as it is and the reviews are talking about the smells and the dog poop in the hallways, and the doors won't lock and can be pushed it, and the cigarettes smells,... Read More
I am giving them 1 star review. I purchased a one night stay through them. I DID pay for the non-refundable price, however by March 16 2020(date of stay) there was a travel ban due to COVID from the US to Ireland. When I reached out to see about a refund, it was denied. I understand a non-refundable price due to me simply not coming, but I thought a global viral outbreak along with an international travel ban would be the exception. I was wrong.
Do not book any rooms through this website. Most of the places, if not all, have false reviews! Places are extremely filthy so much so that the health dept should step in and shut these places down but not first without enforcing heavy fines to the shady owners whom take advantaged of those deceived! I had a very negative experience, contacted customer services and have not heard back at all even though I was promised a return call with a resolution! The room I booked was so filthy and disgusting! The owner (s) have/has to be giving these seedy places a percentage for each person who books a room! Do not book through this site-avoid it all costs! If I could give ZERO STARS, it would be... Read More
I wish I could leave no stars. I booked a hotel using this site. It says on the site they will collect payment at the hotel. Charge my card immediately. I found that out when I needed to change the date. I mean within minutes. So I'm going to be charge 85% of the booking value. Never, Never. I mean Never again.
HORRIBLE FRAUD SITE! DO NOT USE THEM EVER
They charge fees in a foreign currency without denoting, they change booking dates on you despite what you've entered, and then there is no one to talk to - just a chatbot dead end - so you have zero recourse.
BUYER BEWARE and AVOID AT ALL COSTS!
Worst booking company, they are a FRAUD and a SCAM!!!I cannot believe that they have so many stars on this site, I was the victim of a bait and switch and followed their protocols to cancel the reservation at the hotel I DID NOT CHOOSE, then found out that there is no way for the establishment to contact Agoda to let them know that I followed through and cancelled according to the instructions on the Agoda website, and Agoda had the payment so there was no way to reverse the charge. AVOID AT ALL COSTS!! I added a review on the BBB site too, this company is a fraud and they practice online theft. My credit card company is disputing this charge, they are not impressed with Agoda either,... Read More
THEY ARE A FRUAD. REPORT THEM TO THE BBB. If you need your money back, dispute with your credit card, take pics, record phone calls, do EVERYTHING. I have never received more awful customer service- there virtually isn't any.
Top Rated
Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7