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Long Term Care Insurance
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Long Term Care Insurance
of 2024
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Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
Continental Long Term Care Insurance Review
ConsumersAdvocate.org
37 Customer Comments & Reviews - see all comments
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For more than a century, Continental has provided financial services for both individual and businesses. The company is included in the top ten lists of commercial, property and casualty insurers in the country. Continental provides group policies for long term care insurance as part of their commercial insurance offerings. (Note: As of 2003, Continental no longer offers long term care insurance policies. Current policies are still in effect.)
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37 Customer Comments & Reviews
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This is quite possibly the worst LTC company you could have. After getting hung up on 5 times today I finally spoke with the rudest individual who was totally incompetent and incredibly rude. I wish I could shout this out from the rooftops and unfortunately, they didn't allow me to leave a review...which would have been scathing.
I am still in awe with how rude she was and can only hope that that call was monitored. My rating will be a zero if that is possible.
I don't understand how this company has a rating of 2.5 out of 5.0. All reviews are negative, which go along with my experience with this company. They have their hand out for your payment, but when it comes to paying out a claim they will reject for the slightest reason, delaying your payout. They are currently in arrears to me for 4 past months of valid claims from the same nursing home where Dad was domiciled. They are masters of the stall, and make receiving reimbursement for claims a frustrating and aggravating experience. Do not put any of your money into this, I'm thinking its a scam to put you off into death and keep the remainder of your payments. I rate them only a 1 star due to... Read More
YOU OWE US OVER $21,000 FOR OUR VALID CLAIM. WE ARE NOW INVOLVED WITH SEEKING LEGAL ACTION AND ARE SPEAKING WITH THE ATTORNEY GENERAL. WE HAVE A VALID CLAIM AND ALL SUPPORTING DOCUMENTATION FOR REIMBURSEMENT AS WELL AS ALL SIGNED SUPPORTING DOCUMENTATION FROM YOUR POLICY HOLDER WITH THE ASSIGNMENT OF BENEFITS FORM NAMING US AS THE PROVIDING AGENCY.
I am very dissatisfied with customer service. No one seems to know the answer to my dilemma with payment of benefit. I have been sent to management team many times and they do not know the answer. They always say they will call me back, but to no avail they never do. Meanwhile my aunt is having to pay out of pocket for care until they can figure things out. They have different ideas and say they can not interpret claims departments reason. Claims department will not call me back either. Go figure......I have spent hours on the phone with them.
My father has paid into his long term Insurance for 25 years and now they tell him there is a premium increase of 95% to keep the plan. Has anyone thought of a class action suit?
These people are complete crooks and scam artists. My husband has paid into this policy for over 30 years. They don't deny the claim. They just don't pay. They are rotten thieves. He needs this money. This was paid for. They are assholes as well on the phone. Don't use them for anything or use any company associated with them.
DO NOT use this company !!! My mother paid more that $42, 000 in premiums (16) years for CNA long term care insurance. In April she moved into assisted living due to sight and mobility issues. I contacted CNA and sent letter from mom's doctor explaining why she should be in assisted living. CNA denied the claim. I requested a evaluation be done. CNA sent in their own evaluator. The evaluator came into the facility without notifying the staff or administrator. Based on the evaluation they had done, CNA denied my mother's claims. The reason stated was that she only met one of their criteria for benefits (she must meet two). Although mom need showering and dressing assistance, their... Read More
Be very careful when dealing with this company. Check to see where they are investing the money as most of your money is going to pay for their comfort and advertising to get more of your money. What they tell you may not be the full terms of their contract. READ EVERYTHING before you sign anything. If you don't understand what you are reading , DON'T SIGN until you have an outside consultant explain the terms to you. Good Luck and be very careful. Don't trust their spoken sales words.
I agree with Denise. This company is almost impossible to deal with. A long term health policy was purchased from another insurance company. No problem with paying of claims with them. When Continental took over the problems started. Since April, 2019 only partial benefits have been paid. They said that they only received half the claims. Faxed that to them. Recertification from the doctor was due August 1st. Told that the form would be faxed to us. Never received it. Have called several more times and have been told that the form is faxed to the doctor, not the patient. Called the doctor's office and they haven't received the fax. Have called Continental numerous times since... Read More
My experience with Continental General has been difficult and frustrating. I will say that the customer service people who answer the phones have been as helpful as they can be given the limited access to information that they have. I have always been talked to in a patient and kind manner by customer service. That said, the rest of my experience has been unacceptable. I began the process of filing a claim for my father (who has paid into two policies for many years) in December of 2018 for services dating back to October of 2018. After multiple phone calls to Continental General and after the proper documentation had been faxed from two different agencies (including 48 pages from a... Read More
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Top Rated
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs