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ADT Medical Alert Systems Review
ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Founded in 1874, ADT is one of the most established names in matters related to smart home security and safety. The company's medical alert product line starts at just $26.99 per month* for its Medical Alert basic system. Customers can opt for features like automatic fall detection** and home temperature monitoring. All systems include ADT's award-winning professional monitoring. ADT is located in Boca Raton, Florida.
*Only available for the annual billing agreement and requires a $99 activation fee. Excludes taxes. First 12 months due at the time of purchase. **Does not detect 100% of falls.
How is ADT rated?
Breakdown
5.0/5
Monitoring
4.0/5
Equipment
4.0/5
Contract and Price
5.0/5
Reputation and Certifications
Overall Rating: 4.5 / 5 (Excellent)
With nearly a century and a half in the security business, ADT is one of the most widely known and respected providers of security and safety products for the home and for businesses. ADT is home to the largest network of security professionals in the United States and maintains an excellent rating with the Better Business Bureau.
ADT's medical alert systems start at $29.99 per month plus a $99 activation fee with quarterly billing*** (Medical Alert Basic). With its wireless connection, the company's compact on-the-go model is recommended for seniors who frequently venture away from home. But all three models are portable and can be relocated as needed.
ADT Medical Alert Premium Protection Plans included at no additional monthly costs*
Combined with modest monthly monitoring fees that are locked in when you sign up for service, ADT's strong product quality promise makes the company's systems easy to understand and budget for.
ADT Equipment
Equipment - 4 / 5
ADT offers customers a choice of three systems. The Medical Alert Basic system is a landline-based only product and provides a modest level of protection with a range of 300 feet. ADT's Plus model has a range of 600 feet. Its On The Go pendant has a range of 100 feet from the base (Base unit is mobile and can go anywhere with cellular service).
The Medical Alert Plus system adds optional fall detection** and home temperature monitoring and can be used either with a landline or mobile phone. The compact On-the-Go system is strictly for wireless use and provides customers with the flexibility to travel wherever they wish and still maintain contact and protection through ADT's monitoring services.
| System Types | Home Landline Home Cellular Mobile/GPS |
| Help Button Option | Wristband Lanyard |
| Help Button Range | Medical Alert Basic system: 300 feet. Medical Alert Plus system: 600 feet. On The Go pendant: 100 feet from the base (Base unit is mobile & can go anywhere with cellular service). |
Key Features
| Wearable 2-Way Communication | |
| Waterproof Help Button | |
| Automatic Fall Detection | |
| Supports Multiple Help Buttons | |
| 2-Way Communication | |
| Fall Detection | |
| Optional Fall Detection | |
| Water-Resistant Help Button |
Additional Info
| Cellular Provider Options | AT&T |
| Equipment Warranty | ADT Medical Alert Premium Protection Plans included with all packages*
Waterproof can be submerged up to 3ft for up to 30 minutes.
|
Monitoring
Monitoring - 5 / 5
ADT offers a wide range of professionally monitored smart home safety and security systems. The company's reputation for high-quality monitoring is excellent. All medical alert systems include 2-way communication. Customers have the flexibility to work with the monitoring agents on their emergency contact lists and dispatch instructions. They may select some or all emergency contacts to be notified before dispatching.
| Monitoring Options | Professionally Monitored |
| Monitoring Center Type | Owned |
| Services | 24/7 Monitoring Emergency Dispatch Non-Emergency Dispatch |
Contract & Price: How much does ADT cost?
Contract and Price - 4 / 5
Customers do not have to sign a long-term contract to use an ADT medical alert system. Services are billed from month to month and include equipment and monitoring. Monthly prices start at $29.99 (plus a $99 activation fee), depending on the system and billing frequency you select.
Contract & Fees
| Contract Required? | No |
| Activation/ Installation Fee | $99 for activation |
| Equipment Fees | Equipment is included with ADT's professional monitoring services at no additional cost (excluding add-ons). ADT's Premium Protection plan is included with every purchase and systems are covered as long as customers remain active and in good standing. |
| Cancellation Policy | Customers pay for service monthly and can cancel at any time without penalty. Customers may also receive prorated refunds for any portion of monitoring services paid for but unused. |
ADT Reputation
Reputation and Certifications - 5 / 5
ADT receives an A+ rating from the Better Business Bureau and a poor rating of 1.3 out of 5 stars on Trustpilot. ADT is an enormous company and offers many types of home and business security services. It's not surprising that the company receives its share of complaints from consumers. Its medical alert systems, however, are infrequently named as problematic. ADT's medical alert systems have generally received good reviews in the consumer press.
Additional Ratings
| TrustPilot Rating | 1.2 out of 5 |
| BBB Rating | A+ |
| Date Collected | 2024-03-03 |
Disclaimers
Disclaimers
*ADT Medical Alert Premium Protection Plan: Requires and is subject to the terms ADT Health Subscriber Agreement. Premium Protection plan includes unlimited replacement batteries, and repair or replacement for Medical Alert System devices that may be necessary as a result of ordinary wear and tear, manufacturing defects, or power surges at no additional charge. Replacements or repairs made necessary by accidental drops or spills, or by damage due to dust, heat, and humidity, are limited to one (1) base unit and two (2) accessories per calendar year at the discounted rate of $75 per base unit and $15 per accessory. Additional repairs or replacements, as well as replacements due to lost devices, are subject to full cost of the replacement device. ADT’s Medical Alert Premium Protection. Plan is not an insurance policy and ADT is not an insurer.
**Fall detection pendant does not detect 100% of falls.
***Requires a month-to-month agreement for Medical Alert Systems starting at $31.99/mo. for Medical Alert Basic, $39.99 for Medical Alert Plus, and $41.99 for the On-The-Go. First month monitoring and $99 activation fee due at time of purchase. Excludes taxes. Offer
excludes professional installation which may be available upon request for an additional fee. Additional discount available for monthly monitoring if you select a quarterly or annual billing option. Quarterly billing starts at $89.97/qtr. ($29.99/mo.) for Medical Alert
Basic, $113.97/qtr. ($37.99/mo.) for Medical Alert Plus, $119.97/qtr. ($39.99/mo.) for the
On-The-Go and includes free shipping ($29.99 value). Annual billing starts at $323.88/yr. ($26.99/mo.) for Medical Alert Basic, $419.88 ($34.99/mo.) for Medical Alert Plus, $443.88 ($36.99/mo.) for the On-The-Go and includes free shipping ($29.99 value) and free ADT
lockbox ($29.99 value). An ADT Medical Alert system is not an intrusion detection system or medical device; ADT is not a ‘911’ emergency medical response service and does not
provide medical advice, which should be obtained from qualified medical personnel. Fall Detection monitoring service is only available with Medical Alert Plus and On-The-Go Emergency Response systems. Digital cellular service not available everywhere or at all
times. The On-The-Go emergency system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly. The GPS is not operated by ADT. Prices subject to change. Systems remain property of ADT. Cannot be combined with other offers or discounts and is available for new customers only. No termination Fees. 2-day shipping delivery Monday through Friday. Saturday and Sunday delivery are not available. Order must be placed before 2PM
EST to ensure the second day delivery. Shipping fee starts at $29.99.
Contact & Additional Information
| Homepage URL | |
| Headquarters Address | 1501 Yamato Rd, Boca Raton, FL, 33431 |
| Year Founded | 1874 |
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No Long Term Contract
- Company-owned and US-based monitoring centers
- 150 years of experience in helping keep people safe
- Waterproof accessories available
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