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GetSafe Medical Alert System: Review
ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
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Founded in 2016 and based in Concord, California, GetSafe is a home security service company that provides self-installed home security systems and medical alerts. Both products are equipped with 24/7 UL-certified monitoring and are licensed and insured in all 50 states. GetSafe offers customers a 30-day risk free trial and no annual contracts.
Special offer: Free wireless HD Camera with night vision and two-way talk that is connected to the GetSafe mobile app. The camera, which has a $99 value, is available for free with the semi-annual payment plan.
How is GetSafe Medical Alerts rated?
Breakdown
5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications
Overall Rating: 5 / 5 (Excellent)
GetSafe's Medical Alert is a simple, yet useful device that is recommended for any senior citizen or individual living alone.
GetSafe medical alert systems provide customers immediate contact with a live operator and emergency dispatch at the touch of a button.
Buttons can be worn as an accessory or placed throughout the home.
The devices are easy to install and have a long battery life.
Customers can cancel their service at any time free of charge and will be refunded for unused months.
GetSafe has many positive reviews online from customers regarding its simplicity and pricing.
The company has two UL-certified, 24/7 monitoring centers and provides helpful video tutorials and support for customers on its website.
GetSafe Medical Alerts Equipment
Equipment - 5 / 5
GetSafe offers three equipment packages: the Starter, the Standard, and the Select. The Starter is suitable for homes that contain up to one bedroom. The Standard covers up to three bedrooms and the Select up to five.
GetSafe medical alerts are equipped with a communication console, a help button auto fall sensor, a voice-activated communicator, wall buttons, and a monitored smoke detector.
Customers can opt for a door lockbox for EMT entry without a key during emergencies.
Customers can also add a wireless HD camera if they sign up for the semi-annual payment plan.
| System Types | Home Landline Home Cellular Mobile/GPS HomeSafe + AutoAlert (Cellular / Landline) |
| Help Button Option | Necklace Wristband |
| Base Station Backup Battery | 32 hours |
| Mobile/GPS Battery Life | 5 hours |
Key Features
| Wearable 2-Way Communication | |
| Waterproof Help Button | |
| Automatic Fall Detection | |
| Supports Multiple Help Buttons | |
| 2-Way Communication | |
| Fall Detection | |
| Optional Fall Detection | |
| Water-Resistant Help Button |
Additional Info
| Cellular Provider Options | AT&T |
| Equipment Warranty | There is a one year warranty on GetSafe equipment if there are any manufacturer issues. Customers may also return their systems within the 30-day trial period if they're unhappy with the results for a full refund of equipment costs. |
Monitoring
Monitoring - 5 / 5
GetSafe Medical alerts are monitored 24/7 by a UL-certified monitoring center.
When customers press the alert help button, they're immediately connected to a live operator who will speak with them and send emergency dispatch if needed.
| Monitoring Options | Professionally Monitored |
| Monitoring Center Type | Owned |
| Number of Monitoring Centers | 2 |
| Advertised Response Time | A live operator responds within seconds. |
| Services | 24/7 Monitoring Emergency Dispatch Non-Emergency Dispatch Automatic System Testing |
Contract & Price: How much does GetSafe Medical Alerts cost?
Contract and Price - 5 / 5
Equipment prices vary depending on the package selected. The Starter package is available for a $79 upfront fee. The Standard package costs $179 and the Select package is available for $279. Professional monitoring cost $27.95 per month with all three packages. All three systems come with a complimentary lanyard button.
GetSafe GetSafe requires no contract for its medical devices and creates a price-locked, monthly rate.
GetSafe offers free spousal monitoring and will install a cellular sim card with 4GLTE network for an additional $10/month if the customer does not have a landline.
Customers can easily cancel their accounts at any time for no additional fee.
Starting Prices per Month
| Free Monitoring for Additional Person |
Contract & Fees
| Contract Required? | No |
| Activation/ Installation Fee | None |
| Equipment Fees | Equipment fees vary according to the package you select. The Starter package overs a 1 bedroom home and costs $79. The Standard package, available for $179 per month, costs $179 and covers up to 3 bedrooms. The Select package is designed for larger homes up to 5 bedrooms and costs $279. |
| Free Trial Period | 30-day free trial starting from the day the product arrives to the customer's home. |
| Cancellation Policy | Customers can cancel at anytime by calling customer service and mailing back the unit via UPS to GetSafe's headquarters. Once GetSafe receives the unit, it cancels the customer's account and refunds charges of unused months. |
GetSafe Medical Alerts Reputation
Reputation and Certifications - 5 / 5
GetSafe has quite a few positive reviews on Trustpilot regarding its simplicity and pricing but only earns a 2.1- out of 5-star rating. The Better Business Bureau awards the company an A+ rating.
Learn about more medical alert options in our review of the 10 Best Medical Alert Systems for Seniors.
Professional Certifications
- Underwriter's Laboratory (UL)
Additional Ratings
| TrustPilot Rating | 7.6 out of 5 |
| BBB Rating | C |
| BBB Positive Reviews | 0 |
| BBB Neutral Reviews | 0 |
| BBB Negative Reviews | 1 |
| Date Collected | 2018-11-02 |
Disclaimers
Contact & Additional Information
| Homepage URL | |
| Headquarters Address | 2600 Stanwell Drive, Suite 200, Concord, CA, 94520 |
| Year Founded | 2016 |
Our Comments Policy | How to Write an Effective Comment
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Our Partner
30-day risk free trial
- UL certified, 24/7 monitoring center
- Licensed & insured in all 50 states
- Auto fall detection & voice activated equipment available
- 100% waterproof with 5 years battery life
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