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One Call Alert: Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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One Call Alert is a Florida-based medical alert provider.

Founded in 2003, this company focuses on providing a personalized, digital, and contract-free service.

In an emergency, the alert is able to contact any pre-designated entity.

While fall detection services are also offered for a fee, two-way communication and 24-hour monitoring are always included.
 
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How is One Call Alert rated?

Breakdown

4.0/5
Monitoring
5.0/5
Equipment
4.0/5
Contract and Price
4.0/5
Reputation and Certifications

Overall Rating: 4.3 / 5 (Excellent)

One Call Alert offers a superior customer experience at a very competitive price.

Its affiliations and BBB rating suggest that its reputation is very good among both customers and other medical professionals.

One Call Alert Equipment

Equipment - 5 / 5

One Call Alert offers three equipment types: a landline-based system, a wireless home-based system, and a GPS-based mobile system that works anywhere in AT&T's cellular coverage area.

The equipment is customizable with patterned case covers.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
36 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
The base station and pendant are both protected under a warranty. As long as the issue occurred as a result of normal "wear and tear," One Call Alert will replace it at no cost."

Monitoring

Monitoring - 4 / 5

The company has two fully-redundant UL-certified American call centers staffed by people trained in emergency response.
Monitoring Options
Professionally Monitored
Number of Monitoring Centers
2
Advertised Response Time
Less than a minute
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price: How much does One Call Alert cost?

Contract and Price - 4 / 5

Prices for a landline-based system start at $24.95 per month, more than $4 a month less than many of One Call's competitors.

An in-home wireless system costs $34.95 and their mobile device is $39.95.

Automatic fall detection costs an additional $10 a month.

Customers can opt for monthly, quarterly, or annual billing with discounts for longer billing cycles.

As with most other businesses in the industry, customers can cancel their service at any time.

There is no start-up fee.

Starting Prices per Month

Landline
$24.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Cancellation Policy
There is no cancellation fee. You may cancel at any time. However, we do ask that you return the One Call Alert system promptly after the cancellation of services. For more information, please see the Terms and Conditions Agreement.

One Call Alert Reputation

Reputation and Certifications - 4 / 5

One Call Alert has partnerships with the American Diabetes Association, the Mended Hearts Foundation, SeniorAdvisor.com and A Place for Mom.

The company is accredited by the BBB with an A+ rating and zero negative or neutral reviews.

These superior ratings and reviews suggest that One Call Alert enjoys a reputation superior that that of others in the industry.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Positive Reviews
5
BBB Neutral Reviews
0
BBB Negative Reviews
0
Date Collected
2017-08-18

Disclaimers

Contact & Additional Information

Homepage URL
http://www.onecallmedicalalert.com
Headquarters Address
5050 Conference Way, North Boca Raton, FL, 33431
Mailing Address
5050 Conference Way, North Boca Raton, FL, 33431
Year Founded
2012

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Our Partner
No contract/ No Equipment or Activation fees
  • Plans start at $19.95 per month
  • U.S. based monitoring, technical support and customer service
  • Products can be found in your local pharmacy or doctors office
  • Two-way communication with all devices
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