AmeriSave Mortgage Refinance Review
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63 Customer Comments & Reviews - see all comments
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Headquartered in Atlanta, Georgia, AmeriSave Mortgage Corporation is a retail mortgage lender with almost 20 years of experience in the industry. The company serves customers in 49 states and offers a wide array of first mortgage and mortgage refinancing products. Customers can quickly and easily compare multiple loan scenarios and quotes through the company's online portal. AmeriSave Mortgage Corporation is highly-rated by the Better Business Bureau and by consumers on Trustpilot.
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63 Customer Comments & Reviews
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Please do not use this company. They may be a highly ranked service but that "news" is mot likely bought. We spent 3 months trying to refi with them and it was a complete cluster. Multiple requests for the same docs already provided, turn and burn sales strategies and an apparent lack of knowledge when it comes to tax filings. We had a closing scheduled 3 times and they pulled out at the last second. For this great service, you get to pre-pay a fee.
Amerisave wasted my time. They wouldn't let me speak to person with knowledge about my file. It took them 3 months to tell me they wouldn't do my loan. I spent hours sending the requested documents. I paid $500 to them and did a $450 appraisal. Go with a company that will at least be responsive and not string you along.
I have bought several homes and refinanced several times. This is the worst company I have dealt with. I was told I was getting a 2244 lender credit and closing would cost around 4400 with credits. When it came time to actually close, my costs skyrocketed to 10455. This company is terrible. Most company's allow you to lock a rate. They would not. Emails are very rarely returned. Wish I would have went with my got and a more reputable lender.
This company is terrible. Started application process when rates were well under 3%. Promised good rates and got strung along for two months. Rates are well above 3% now. Still after practically begging for them to lock my rate they never did even though most companies can lock your rate same day of application. I wouldn't hear from loan officer for weeks. I would call her and there was always an excuse. Always a family emergency. I wish I saw the 100 plus bad reviews before I committed to using them. Don't make the same mistake I did. Run! The lame automated response to this review is indicative of their customer service.
I contacted Amerisave 1-6-2021 for a refinance with cash out. I worked with Andrew Conley as my agent and it was basically a seamless experience. Lots of information to gather though. The deal was done and closed and we got our cash 3-2-2021. Our timing was perfect because we got in at 2% APR. We highly recommend Amerisave.
The rate was good and the people were friendly. Their system for signing and submitting documents is garbage . I had to resubmit documents several times and couldn't esign most of them. I fired them for the hassle.
In the first interaction with my loan originator on 11/6/2021 he quoted me a very favorable rate and loan terms. He indicated that I needed to pay the $500 loan origination fee before rates increased to secure the favorable rate and terms. A few days later I accessed the loan estimate and noticed the rate was not locked in as I expected from our initial conversation. He reassured me that the rate was backed by Amerisave's reputation. As of now, Amerisave is not honoring the rate and terms originally presented to me. I allege this behavior (whether knowingly or not) is in violation Wisconsin statute 224.77.1 (b) related to bait and switch. This loan process has been very lengthy after... Read More
Excellent loan officer, very genuine and helpful. It still took 3 months to put the loan together to take to underwriting. They then denied the loan due to the condo association documents just before closing (nothing to do with my income or ability to pay the loan). I'm not sure why they didn't ask for these documents right away. They kept changing the reasoning why they denied the lone and each time I was able to refute their reasoning with facts they were overlooking. I asked them to talk to the homeowner's association manager and they wouldn't even make the phone call. They had made up their mind and refused to reassess their misunderstanding; they then refused to refund the application... Read More
Had the very best experience with Curtis Lewman at Amerisave! He stayed with me through the whole process which actually only took 20 days from beginning to end!The process was easy and Curtis was incredibly patient and helpful with my lack of dexterity uploading needed files! He was available to me day and night! I could not have done it without his help! Ps even though we closed after 20 days only, Curtis is still available to answer questions for me!!!! I don't just recommend very highly to anyone but I have also referred him to friends and family!!!! thank you, Curtis!
I wish I would have read these reviews first before paying my $500 for appraisal. 5 months and they still can't seem to get anything done. I have to do everything for them. NOT a reputable company. Anything over a 1 star review is fake.