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Quicken Loans | Mortgage Refinance Option


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
46 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.

How is Quicken Loans rated?

Breakdown

4.5/5
Loan Variety
5.0/5
Ease of Process
4.5/5
Customer Service and Reputation
5.0/5
Discounts and fees

Overall Rating: 4.7 / 5 (Excellent)

Our top choice for mortgage refinance, Quicken Loans is a solid choice for your mortgage refinance needs, with its ample loan offering and outstanding customer reviews.

Borrowers looking for virtually any sort of refinance loan are bound to find an option well suited to their individual needs, coupled with professional, efficient service. Quicken Loans also offers flexible programs designed to help you get a home loan that meets your financial requirements.

Besides its streamlined online application through Rocket Mortgage, Quicken Loans recently has developed a program called “eClosing,” which allows consumers to close their loans electronically. With eClosing, consumers can opt for an in-person/electronic hybrid closing, an in-person electronic notarization (IPEN), or a remote online notarization (RON), all of which reduce paper trail to the minimum, simplifying the entire refinance process. Customers in all 50 states can use eClosing, but only if they choose Amrock (Quicken Loan's sister company) as their title provider.

Loan Options

Lender Type
Lender
Loans Offered
Rate & Term
Cash-out
Loan Programs
FHA
VA
Conventional
HARP
Jumbo
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Variety - 4.5 / 5

Online lender Quicken Loans has one of the most comprehensive portfolios of mortgage refinance loans in the industry, with terms ranging anywhere from 8-30 years for fixed rates, and virtually every type of government-backed loan (VA, FHA, HARP), as well as conventional and jumbo loans.

With Quicken Loans, borrowers can get cash for their home, lower their payment, pay off their mortgage faster, consolidate debt, refinance business property, or talk to a finance expert.

Homeowners interested in getting the lowest rates available might want to consider an adjustable rate mortgage (ARM). ARM rates are typically lower than fixed rates because of the risk that your rate could increase after the initial fixed-rate period is over. If you’re planning to move or refinance in the next 5 to 10 years, an ARM could be a good option for you.

If you merely want to take out as much cash as possible, a 30-year loan is probably your best bet. If you are upping your loan amount by taking cash out, the 30-year term will give you the lowest monthly payment.

Shortening your term is also a smart way to pay off your home quickly. A shorter term usually has a lower interest rate, and since there are fewer payments, borrowers will end up paying significantly less interest overall.

The type of loan you choose when refinancing will have a significant impact on your final interest rate. In general, switching to a longer-term loan will serve you the most in your monthly payments.

Application Process

Minimum Credit Score
620
FHA Minimum Credit Score
580

Ease of Process - 5 / 5

Several factors will affect the interest rates offered when you are looking to refinance your mortgage. In general, borrowers with higher credit scores and better credit histories will be offered lower interest rates by lenders. Steady income also makes a borrower look more attractive and helps lower their interest rates.

Similarly, the amount of equity you have in the home when you refinance will affect the interest rates you are offered, what is also called the loan-to-value ratio. The interest rate will be lower when the loan-to-value ratio is lower and when more existing debt has been paid off.

Quicken Loans has very reasonable requirements for their mortgage refinance loans, which can be accessed via their fully online application, or their available mortgage advisors.

Besides its top-of-the-line website with its wide array of educational resources, the company also gives personalized assistance through the mortgage process, as well as an online chat feature that offers immediate live support.

One downside is that Quicken Loans doesn’t consider alternative credit data, which can generally be helpful for borrowers with poor credit scores or high debt-to-income ratios. Alternative credit data is financial data that is typically sourced from alternative financial service providers such as credit performance data, employment and income data, driver’s license, and bank verification data.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Quicken Loans Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
NMLS Collection Date
2017-07-18
CFPB Total Mortgage Complaints
1,315
CFPB Collection Date
2017-07-13
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)
$3,163,948,550

Online Reviews

Trustpilot Trustscore
9.5
BBB Rating
A+
BBB Positive Reviews
1,906
BBB Negative Reviews
245
BBB Neutral Reviews
70
Date Collected
2017-07-18

Customer Service and Reputation - 4.5 / 5

The reputation of a business is essential. The trust and confidence of the consumer can have a profound effect on a company’s future. Every business has a product or service that they want to deliver to their consumers to meet their needs.

Generally, for financial decisions like mortgage refinance, it is a good idea to go with companies that have been around a while and have shown to be responsible, reliable, and committed to its customers.

Over the year, Quicken Loans has built a reputation as a convenient way to home financing loans and now ranks among the nation’s leading lenders.

Quicken Loans has a solid reputation within the lending industry and only one regulatory action with the National Mortgage Licensing System.

Consumer review-based website TrustPilot gives Quicken Loans an excellent 9.5 rating, and a resounding endorsement of their outstanding customer service.

The Better Business Bureau, likewise, has overwhelmingly positive reviews for Quicken Loans, as compared to other comparable lenders. However, the company has had more than 1,800 complaints lodged with the Consumer Financial Protection Bureau against them.

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
P.O. Box 6577, Carol Stream, IL, 60197
Year Founded
1985

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46 Customer Comments & Reviews

Loading Reviews ...
John P
4/22/2021
AVOID THIS LENDER AT ALL COSTS!!!!! Not sure how these folks got such a good ratings. I have a 3.85% mortgage for 171,000 mortgage principal and two credit cards that got up to 25,000(because of medical bills). Total debt $196,000. Ok. Quicken Loans comes by and says they can consolidate this debt down to 3,2%. but the consolidation and their fees bring the loan up to $208,000. In other words, they wanted to add $12,000 of closing costs, (208,000 - 196,000 = 12,000). D-a-a-a-h. I might as well pay off the interest on the credit cards. I told them this, but they got mad at me. They charged my credit card $500. For what? I have never given them a legal signature on anything. They did... Read More


S
Steve p
4/13/2021
Ran my credit report 5 times drop my score 15 points so they can raise closing cost 500$ lost on appraisal which is worthless


oralene1
1/28/2021
I am not sure how Quicken Loans gets such high reviews. When you email them about an issue, they ignore what you tell then, and do what they want to do. They used OLD property tax and homeowners insurance information to do an escrow projection, and the escrow account is now $790 short, resulting in an increase in my monthly payment of $117. I am looking to change mortgage companies.


Bini A
1/23/2021
Awful company! They say you are approved then get your home appraisal and their home team rewrite the appraisal and then tell you are not approved. They pull hard credit reports Which Keeps you from being approved with other lenders. We wanted a refi with cash out for home improvements and repairs. Is this common sense or the cart before the horse. They changed the appraisal saying we needed to do the repairs first before we could get a refi. They took our money, our credit is now from the hard credit reports, and the appraisal is now in the system for review. They dump on your face and don’t even offer you one sheet of toilet paper. They chose a closing company who sent an... Read More


C
christian l
1/22/2021
It's been almost 2 months since I started my refinance with Quicken loans. I have spoken with Gustavo, Preston, Bob, Mark, Dennis, Leonor, plus others. I get conflicting information from each representative. The process has been confusing and frustrating. The app they require you to use leaves something to be desired. Two weeks ago from writing this I was told that a simple conference call with my current mortgage servicer would clear up all the problems. Since that call they have verified my employment a second time, and now they are 'attempting ' to verify my mortgage pay off (again, for the second time). I'm looking into canceling this and starting over with a different... Read More


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NANCY B
12/9/2020
They are absolutely the worst! I submitted and re-submitted paperwork for a refinance: the property is worth around $560,000 and I wanted to refinance $210,000. Excellent credit, etc. I tried calling my "Loan Processor" at least 4 times and never got a call back. Award winning?? What a joke.


K
KS
11/24/2020
Horrible business practices. Little to no communication between each department, and no transparency. I had to resubmit documents multiple times and even did some of the leg work myself with my HOA, because they could not locate the paperwork in their system. They will take your $500 deposit, string you along, and leave you very unsatisfied. The only saving grace was I received my deposit back. If I could give them zero stars I would. Go with a local lender or a smaller business who actually cares about retaining customers.


Saul M
9/25/2020
Waste of time, very bad customer service and process can take months. One excuse after another.


C
C. C
9/18/2020
Applied on 8/22. Promised to close by 9/24. After following up, was told they need me to order the payoff and HOA docs. They didn't even request these items until the week before I am supposed to close. I realize the industry is inundated, but then they should let you know the turn times they promise are not realistic.


M
Monica L
8/21/2020
I agree with Reamto2016 - Total waste of time. I don't recommend at all !!! They don't keep their words, keep asking for more and more papers, to finally say I don't qualify. Why give me 100% guarantee? Why ask me for more papers and give false hopes? Why not be clear? Very disappointed. My income and numbers did not change, I presented everything from the beginning. Quicken Loans did not analyse the numbers and kept going, sending emails with new loan estimate. Totally dishonest, misleading, they don't care for hard working families hopes, they just care for their time !!! Don't believe in what they say !!!