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Quicken Loans | Mortgage Refinance Option


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
46 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.

How is Quicken Loans rated?

Breakdown

4.5/5
Loan Variety
5.0/5
Ease of Process
4.5/5
Customer Service and Reputation
5.0/5
Discounts and fees

Overall Rating: 4.7 / 5 (Excellent)

Our top choice for mortgage refinance, Quicken Loans is a solid choice for your mortgage refinance needs, with its ample loan offering and outstanding customer reviews.

Borrowers looking for virtually any sort of refinance loan are bound to find an option well suited to their individual needs, coupled with professional, efficient service. Quicken Loans also offers flexible programs designed to help you get a home loan that meets your financial requirements.

Besides its streamlined online application through Rocket Mortgage, Quicken Loans recently has developed a program called “eClosing,” which allows consumers to close their loans electronically. With eClosing, consumers can opt for an in-person/electronic hybrid closing, an in-person electronic notarization (IPEN), or a remote online notarization (RON), all of which reduce paper trail to the minimum, simplifying the entire refinance process. Customers in all 50 states can use eClosing, but only if they choose Amrock (Quicken Loan's sister company) as their title provider.

Loan Options

Lender Type
Lender
Loans Offered
Rate & Term
Cash-out
Loan Programs
FHA
VA
Conventional
HARP
Jumbo
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Variety - 4.5 / 5

Online lender Quicken Loans has one of the most comprehensive portfolios of mortgage refinance loans in the industry, with terms ranging anywhere from 8-30 years for fixed rates, and virtually every type of government-backed loan (VA, FHA, HARP), as well as conventional and jumbo loans.

With Quicken Loans, borrowers can get cash for their home, lower their payment, pay off their mortgage faster, consolidate debt, refinance business property, or talk to a finance expert.

Homeowners interested in getting the lowest rates available might want to consider an adjustable rate mortgage (ARM). ARM rates are typically lower than fixed rates because of the risk that your rate could increase after the initial fixed-rate period is over. If you’re planning to move or refinance in the next 5 to 10 years, an ARM could be a good option for you.

If you merely want to take out as much cash as possible, a 30-year loan is probably your best bet. If you are upping your loan amount by taking cash out, the 30-year term will give you the lowest monthly payment.

Shortening your term is also a smart way to pay off your home quickly. A shorter term usually has a lower interest rate, and since there are fewer payments, borrowers will end up paying significantly less interest overall.

The type of loan you choose when refinancing will have a significant impact on your final interest rate. In general, switching to a longer-term loan will serve you the most in your monthly payments.

Application Process

Minimum Credit Score
620
FHA Minimum Credit Score
580

Ease of Process - 5 / 5

Several factors will affect the interest rates offered when you are looking to refinance your mortgage. In general, borrowers with higher credit scores and better credit histories will be offered lower interest rates by lenders. Steady income also makes a borrower look more attractive and helps lower their interest rates.

Similarly, the amount of equity you have in the home when you refinance will affect the interest rates you are offered, what is also called the loan-to-value ratio. The interest rate will be lower when the loan-to-value ratio is lower and when more existing debt has been paid off.

Quicken Loans has very reasonable requirements for their mortgage refinance loans, which can be accessed via their fully online application, or their available mortgage advisors.

Besides its top-of-the-line website with its wide array of educational resources, the company also gives personalized assistance through the mortgage process, as well as an online chat feature that offers immediate live support.

One downside is that Quicken Loans doesn’t consider alternative credit data, which can generally be helpful for borrowers with poor credit scores or high debt-to-income ratios. Alternative credit data is financial data that is typically sourced from alternative financial service providers such as credit performance data, employment and income data, driver’s license, and bank verification data.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Quicken Loans Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
NMLS Collection Date
2017-07-18
CFPB Total Mortgage Complaints
1,315
CFPB Collection Date
2017-07-13
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)
$3,163,948,550

Online Reviews

Trustpilot Trustscore
9.5
BBB Rating
A+
BBB Positive Reviews
1,906
BBB Negative Reviews
245
BBB Neutral Reviews
70
Date Collected
2017-07-18

Customer Service and Reputation - 4.5 / 5

The reputation of a business is essential. The trust and confidence of the consumer can have a profound effect on a company’s future. Every business has a product or service that they want to deliver to their consumers to meet their needs.

Generally, for financial decisions like mortgage refinance, it is a good idea to go with companies that have been around a while and have shown to be responsible, reliable, and committed to its customers.

Over the year, Quicken Loans has built a reputation as a convenient way to home financing loans and now ranks among the nation’s leading lenders.

Quicken Loans has a solid reputation within the lending industry and only one regulatory action with the National Mortgage Licensing System.

Consumer review-based website TrustPilot gives Quicken Loans an excellent 9.5 rating, and a resounding endorsement of their outstanding customer service.

The Better Business Bureau, likewise, has overwhelmingly positive reviews for Quicken Loans, as compared to other comparable lenders. However, the company has had more than 1,800 complaints lodged with the Consumer Financial Protection Bureau against them.

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
P.O. Box 6577, Carol Stream, IL, 60197
Year Founded
1985

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46 Customer Comments & Reviews

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R
rani
9/29/2016
extremely not organized. every few days they asked for new document, despite my telling them to please to be organized. also, not friendly to talk to. Even though we did not go with the loan, they did not refund my early deposit, which should've been refundable.


W
William S
9/8/2016
LOOK ELSEWHERE! I had a horrible experience with Quicken Loans. Don't trust what they say because they're either lying or they don't know! I have 7+ redisclosure doc's (breakdown of the loan-estimated). They went from 1.875% origination fee up to 2.5% and then they screw you on the "fees". I was told an appraisal would cost $450 which I had to pay upfront. After looking at their redisclosure, I agreed and paid the $500. The very last redisclosure shows appraisal fee of $795! I paid a $500 deposit for the $450 appraisal and LOST IT. YOU CAN'T USE AN APPRAISAL AT ANY OTHER BANK. So make sure you want to deal with them first! Then I tried to "work" with them and got screwed further!... Read More


C
Charles C
8/3/2016
Quicken Loans is a rip off... charged me $350 on a ref and further wanted building structure report and fee+fee+fee. Refiled with another company and no problems.


D
Doug a
7/24/2016
We did NOT have a good experience with Quicken Loans. And come to find out afterwards we have heard many not good experiences by others. They have high charges, get the cheapest appraisers who in our case did NOT know the area, then don't listen to the purchaser. All in all, it was a really bad experience, we lost all of our upfront money as they won't refund anything back. I would Highly advise anyone to go elsewhere or use someone local. They are too big and don't care who they step on.


A
Angry
7/11/2016
Please read other reviews. Horrible experience and I wish I actually followed other reviewer's advice. Short and sweet - applied for refinance, got approved, had sufficient income, excellent credit, submitted all requested paperwork by them within 24 hours each time. Then, waited, and waited, and waited, and waited. Still waiting PAST the rate lock-in date. They refuse to give estimate or date for even their final approval process which is now way past the 30 day mark. Paid the ridiculous $500 appraisal fee (which by the way is non-refundable even if you have to pull the loan because they take too long).


J
John B
3/1/2016
The most frustrating loan experience of my life. 15 different times I was told "okay, we have everything we need" only to get another call that day or the next needing more documents. After uploading 31 documents, that still wasn't enough for them. When they started asking me where every deposit came from I had enough. Horrible experience!!!