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Quicken Loans | Mortgage Refinance Option


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
46 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.

How is Quicken Loans rated?

Breakdown

4.5/5
Loan Variety
5.0/5
Ease of Process
4.5/5
Customer Service and Reputation
5.0/5
Discounts and fees

Overall Rating: 4.7 / 5 (Excellent)

Our top choice for mortgage refinance, Quicken Loans is a solid choice for your mortgage refinance needs, with its ample loan offering and outstanding customer reviews.

Borrowers looking for virtually any sort of refinance loan are bound to find an option well suited to their individual needs, coupled with professional, efficient service. Quicken Loans also offers flexible programs designed to help you get a home loan that meets your financial requirements.

Besides its streamlined online application through Rocket Mortgage, Quicken Loans recently has developed a program called “eClosing,” which allows consumers to close their loans electronically. With eClosing, consumers can opt for an in-person/electronic hybrid closing, an in-person electronic notarization (IPEN), or a remote online notarization (RON), all of which reduce paper trail to the minimum, simplifying the entire refinance process. Customers in all 50 states can use eClosing, but only if they choose Amrock (Quicken Loan's sister company) as their title provider.

Loan Options

Lender Type
Lender
Loans Offered
Rate & Term
Cash-out
Loan Programs
FHA
VA
Conventional
HARP
Jumbo
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Variety - 4.5 / 5

Online lender Quicken Loans has one of the most comprehensive portfolios of mortgage refinance loans in the industry, with terms ranging anywhere from 8-30 years for fixed rates, and virtually every type of government-backed loan (VA, FHA, HARP), as well as conventional and jumbo loans.

With Quicken Loans, borrowers can get cash for their home, lower their payment, pay off their mortgage faster, consolidate debt, refinance business property, or talk to a finance expert.

Homeowners interested in getting the lowest rates available might want to consider an adjustable rate mortgage (ARM). ARM rates are typically lower than fixed rates because of the risk that your rate could increase after the initial fixed-rate period is over. If you’re planning to move or refinance in the next 5 to 10 years, an ARM could be a good option for you.

If you merely want to take out as much cash as possible, a 30-year loan is probably your best bet. If you are upping your loan amount by taking cash out, the 30-year term will give you the lowest monthly payment.

Shortening your term is also a smart way to pay off your home quickly. A shorter term usually has a lower interest rate, and since there are fewer payments, borrowers will end up paying significantly less interest overall.

The type of loan you choose when refinancing will have a significant impact on your final interest rate. In general, switching to a longer-term loan will serve you the most in your monthly payments.

Application Process

Minimum Credit Score
620
FHA Minimum Credit Score
580

Ease of Process - 5 / 5

Several factors will affect the interest rates offered when you are looking to refinance your mortgage. In general, borrowers with higher credit scores and better credit histories will be offered lower interest rates by lenders. Steady income also makes a borrower look more attractive and helps lower their interest rates.

Similarly, the amount of equity you have in the home when you refinance will affect the interest rates you are offered, what is also called the loan-to-value ratio. The interest rate will be lower when the loan-to-value ratio is lower and when more existing debt has been paid off.

Quicken Loans has very reasonable requirements for their mortgage refinance loans, which can be accessed via their fully online application, or their available mortgage advisors.

Besides its top-of-the-line website with its wide array of educational resources, the company also gives personalized assistance through the mortgage process, as well as an online chat feature that offers immediate live support.

One downside is that Quicken Loans doesn’t consider alternative credit data, which can generally be helpful for borrowers with poor credit scores or high debt-to-income ratios. Alternative credit data is financial data that is typically sourced from alternative financial service providers such as credit performance data, employment and income data, driver’s license, and bank verification data.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Quicken Loans Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
NMLS Collection Date
2017-07-18
CFPB Total Mortgage Complaints
1,315
CFPB Collection Date
2017-07-13
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)
$3,163,948,550

Online Reviews

Trustpilot Trustscore
9.5
BBB Rating
A+
BBB Positive Reviews
1,906
BBB Negative Reviews
245
BBB Neutral Reviews
70
Date Collected
2017-07-18

Customer Service and Reputation - 4.5 / 5

The reputation of a business is essential. The trust and confidence of the consumer can have a profound effect on a company’s future. Every business has a product or service that they want to deliver to their consumers to meet their needs.

Generally, for financial decisions like mortgage refinance, it is a good idea to go with companies that have been around a while and have shown to be responsible, reliable, and committed to its customers.

Over the year, Quicken Loans has built a reputation as a convenient way to home financing loans and now ranks among the nation’s leading lenders.

Quicken Loans has a solid reputation within the lending industry and only one regulatory action with the National Mortgage Licensing System.

Consumer review-based website TrustPilot gives Quicken Loans an excellent 9.5 rating, and a resounding endorsement of their outstanding customer service.

The Better Business Bureau, likewise, has overwhelmingly positive reviews for Quicken Loans, as compared to other comparable lenders. However, the company has had more than 1,800 complaints lodged with the Consumer Financial Protection Bureau against them.

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
P.O. Box 6577, Carol Stream, IL, 60197
Year Founded
1985

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46 Customer Comments & Reviews

Loading Reviews ...
rick h
4/26/2019
Was promised one set of terms. When the FedEx package arrived the next day, Quicken had changed from 0 points to one point, a $2100 difference in costs. When confronted, the loan officer gave some double talk about "reclassification of expenses" but finally admitted that papers were accurate and our conversations were not. In other words Quicken expects that you won't notice what they're doing. Unless you want to hire a lawyer, go to a mortgage company with a reputation for integrity. Notice that this website makes it look like the customer reviews are very positive. In fact, they are quite the opposite. Please read them.


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Lamont h
3/11/2019
I also feel very unsatisfied with my experience with Quicken Loans. We were misled by the rep, steaming from the incorrect data he used for calculating our application, even though he was given the accurate info several times. We were also informed as to what we needed to do to have our application approved for refinancing. We met all the requirements just to be told our home's equity wasn't enough to go forward with the loan. This was a surprise to us because we furnished them the amount of the credible appraisal we had done one month earlier. Since we couldn't change back a loan that we closed and had restructured at the recommendation of Quicken Loans, we feel they dropped the ball... Read More


Walter A
11/28/2017
I was ripped off when I applied for a VA Refinance. My credit was/is excellent I kept getting a run around and also was charged $400. for an appraisal on VA refinance


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Loretta
8/10/2017
I'm definitely not pleased with Quicken Mortgage. I already have a Mortgage with Quicken and I inquired about a refinance and they want to charge me astronomical fees to refinance over 8000.00 are you kidding me. I'm so disappointed after that I will be shopping for a new Mortgage. I'm insulted I have never made a late payment and my credit score is excellent why should I have to pay so much .Thx Quicken


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mmccullo
7/11/2017
First, I initiated the process on-line and then got a call from Quicken Loans. The first thing the rep wanted in my social security number. Sorry, ain't gonna happen. You called me and I can't verify who you are. Next, after I gave the rep some basic financial info and mortgage situation, he refused to quote me any numbers so I could do a reasonable comparison BEFORE going through the entire application process. I just wanted the rate for my credit score (that I just checked two days before) for a fixed, no point loan. The rep would not provide any numbers. I hung up.


S
Seth B
3/21/2017
No homes for sale in my area. Every time a home is listed it's under contract within a week at full price. Quicken's appraiser was in my home for less than 10 mins. He decided to use non-comparable homes because Quicken requires all comps to be 6 months old or less, That was more valuable even though there were 3 exact matches sold in the last year in my neighborhood? Values are not dropping! Deal didn't work with the older, lower end homes the appraiser picked as the appraisal came in $100K below what homes have sold for here and they wanted me to pay mortgage insurance again..... I was charged for the bad appraisal and they were quite inflexible about remedies. Bad experience. We parted... Read More


Frances R
2/6/2017
My experience with them has been terrible. One hand doesn't know what the other is doing. Paperwork has to be resubmitted and surprise bills keep popping up. I love my house but wish I had a reliable mortgage company!


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Deanna G
1/15/2017
I was referred by Quicken loans to one of their companies called OneReverseMortgage after filling out a loan application. OneReverseMortgage has found a way for me to payoff the remainder of my mortgage, pay off all my financial obligations, stay in my home and even leave my home to my loved ones when I pass. I thought bankruptcy was my only option. I lost my husband and managed my obligations until what was left of my husbands life insurance was exhausted. If you are struggling to make ends meet I would highly recommend Quicken Loans. They will help you find a way to financial freedom with a program that suits your needs. Not only that, their highly trained staff that I have encountered... Read More


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Ed H
1/9/2017
Slowest mortgage company I have ever used. Took almost 2 months. I was denied the loan after the appraisal came in 60,000 less that it appraised 2 years ago. I never felt as if they really wanted my business since I already have my loans through them. I guess I was just another number. Thanks for wasting my time.


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mark f
11/11/2016
I just finished a loan process with Quicken Loan. They have an excellent system in place, and their people are knowledgeable professional. That said, it was a waste of time. I went through the entire loan process, which took exactly 3 months. I was fairly timely in getting requested information. Everything seemed to be working well, with all requirements being met,right up until two days before final signing. Then, for some unknown reason, Quicken decided to ignore the professional appraisal ( I had no say in who the appraiser was ), and reduce my home value by 45%. The result was that they reduced the loan amount by $ 149,000, and they increased the discount fee by 500%. The... Read More